Hello! I get an error 'We have encountered a problem while executing your request. Please contact support for assistance.' after filling my email and pressing proceed button. Maybe it helps - our site24x7 account is registred on site24x7.eu, but when I try to log in the system forward me to the next URLs:

1. Pressing Login: www.site24x7.com/login.html?serviceurl=%2Fcommunity%2F

2. Then I am redirected to www.site24x7.eu/login.html?serviceurl=%2Fcommunity%2F

3. Then I am redirected to www.site24x7.eu/login.html?serviceurl=%2Fcommunity%2Fwww.site24x7.eu/community/ and see the error above.

I can't edit replies so here is the correct third item:

3. Then I am redirected to www.site24x7.eu/community/ and see the error above.

Hi! That's great news!

Here are the details:

1. We have several folders, in which our app writes log files, for example:

C:\Platform\logs

C:\Platform\plugin_1\logs

C:\Platform\plugin_2\logs

2. Each folder above contains log files with the following names: 20191124.log (yyyyMMdd.log) or 20191203_info.log (yyyyMMdd_info.log).

3. Each log file might have its own fields, but they does not contain a date field only time, something like that: 00:00:00.016 (HH:mm:ss:SSS).

Hi,

Thanks for sharing the details. We will consider the details shared in our development process.

Will update here once we release this feature.

Regards

Franklin

Site24x7 Team.

Thank you!

Hi,

We have provided the support for taking the date from the folder/filename and time from the log line. Please refer the below help doc for configuring the date only log type.

https://www.site24x7.com/help/log-management/add-log-type.html#date-folder-file

Regards,

Magesh

Site24x7 Team

Thank you very much! We'll dive into this and start using this feature :)

Hi! It doesn't work because it's not possible to save a custom log type that contains such date definition. I think developers didn't take this into account - there is no date field in a sample log in such cases.

Please look at ibb.co/zNNTMVh (I can't attach file here).

Hi

   In the log pattern syntax "date" data type alone is case-sensitive but you have provided it as "Date" that's why it not worked. So please use the below log pattern for creating the log type.

$LogLevel:Number$ $DateTime:date:@file(yyyyMMdd)HH:mm:ss.SSS$ $IP:IP$ $Message$

If the logs are not collecting even after configured this log type please check the below steps.

• Please make sure you are having the latest version of server monitoring agent(Windows: 19.4.6 & Linux: 17.5.5)
• Check whether the AppLogs is enabled for that monitor. You can check this by navigating to Server -> "Monitor Name" -> AppLogs Tab.

Regards,

Magesh

Site24x7 Team

It works, thank you! But there is still no discovered custom type logs despite I created correct log definition and corresponding log profile. Maybe I should to reach customer support.

Hi,

    please contact support at support@site24x7.com with the below details.

• Your Site24x7 account details.
• Send our server monitoring agent logs that you have configured in the log profile. Agent logs will be present under ( Linux : /opt/site24x7/monagent/logs,  Windows : C:\Program Files(x86)\Site24x7\WinAgent\monitoring\logs )

Regards,

Magesh

Site24x7 Team

It's done, thanks!