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Feature Request: Include/Exclude Maintenance Time in Uptime Calculation for Scheduled Reports

Module:
Admin → Report Settings → Scheduled Reports

Background

Currently, scheduled uptime reports calculate overall availability without providing an option to include or exclude planned maintenance windows. Planned maintenance is an expected activity and should not always impact the reported uptime, especially for SLA reporting.

 

Requested Enhancement

Add an option under Admin → Report Settings → Scheduled Reports that allows administrators to choose whether scheduled maintenance periods should be included or excluded from uptime calculations.

Proposed Options

Maintenance Time in Uptime Calculation

Include Maintenance Time
Exclude Maintenance Time

This setting should apply to all scheduled availability and uptime reports generated by Site24x7.

Benefits
Provides more accurate SLA reporting.
Aligns uptime reports with planned maintenance policies.
Reduces the need for manual uptime calculations and report adjustments.
Improves report flexibility for different business and customer requirements.
Ensures consistency between maintenance schedules and availability reporting.

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Replies (1)

Hi Sherwin,

Thank you for your detailed requirement.
Would like to let you know that this behavior is currently configurable in Site24x7.

You can find the setting under:
Admin → Report Settings → Customize Report

Look for the option: "In reports, treat monitors as UP during maintenance period"


Enabling this will exclude maintenance windows from the uptime calculation in Scheduled Reports. Disabling it will include maintenance time as downtime.

Hope this helps. Let us know if you have any further questions.

Regards,
Jenzo 
Site24x7
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