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Executive Summary SLA Report Concern

Hi Support,

When we setup the the SLA Report and configure the custom Benchmark Response Time the same get updated in the view but when the same reports is published it again show only the default Benchmark Value. It is not picking the custom value. This is impacting our report sharing with the end client. Can we get some help on the same.

I would like to see the custom value in the published report and not the default Benchmark Value. Find attached the evidence of the same.




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Re: Executive Summary SLA Report Concern

Hi Munish,

Thanks for raising your concern and sorry to hear that you are experiencing this issue. We have acknowledged issue and working on it. Will update you here once the fix is GA.

For any queries or issues you face in future, please contact us at support@site24x7.com . We are happy to help.


Vishnu Ranjan N,



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