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ESXi monitoring - user fails to login


I have a VM ESXi host running VMware 6.5 and I can log in directly to the VM host with the monitoring account so I know the account is ok. However, when I configure site24x7 to monitor the host it fails with the error "

Cannot login monitoradmin@oxps-esx-hstmailto:-09.occ.local@  The IP address of the on-site poller is but site24x7 is configured to use the name "monitoradmin@oxps-esx-hstmailto:-09.occ.local@".  Why is it adding the @ at the end and hence causing the login to fail?
Any ideas or help?
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