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Error during adding new Server to monitor - Please help

Hello dear folks!

I start to test and evaluate Site24x7 as a valid infrastructure monitoring tool for my rough 20 and more servers.

Today I install the Monitoring Agent on a couple of Windows Server 2012/2016.

After Agent installation, I don't see those Server.

Once I check the Log C:\Program Files (x86)\Site24x7\WinAgent\monitoring\logs\site24x7agentlog.txt

I see a lot of error and issues during connecting and or sending information to the 24x7 sites...

Could someone give some advice?

- AV?

- Firewall? (If yes, which kind of ports I should exclude?)

Servers are up to date

 

Would be great to get some support here.

Thanks in advance from Germany.

 

 

2019/10/06  15:07:30:353 ==================================================STARTING MONITORING AGENT==================================================
2019/10/06  15:07:30:353 RotateLogger : LoggerMaxFiles 9
2019/10/06  15:07:30:353 RotateLogger : LoggerMaxSize 1000000 bytes .
2019/10/06  15:07:30:353 ServiceMain :: 15:07:30 Site24x7 Agent Service is started successfully2019/10/06  15:07:30:369 GetServerLocation :: server - plus.site24x7.eu secondary server - plus2.site24x7.eu2019/10/06  15:07:30:384 MonitoringEnabled :: TRUE
2019/10/06  15:07:30:384 upTimeMonitoring : 02019/10/06  15:07:30:588 proxy server Enabled : 2019/10/06  15:07:30:588 Current working directory C:\Program Files (x86)\Site24x7\WinAgent\monitoring\bin 
2019/10/06  15:08:13:822 GetServerLocation :: server - plus.site24x7.eu secondary server - plus2.site24x7.eu2019/10/06  15:08:13:822 GetServerLocation :: server - plus.site24x7.eu secondary server - plus2.site24x7.eu2019/10/06  15:08:24:166 StartAppLogService -> Unable to start Site24x7 AppLog Agent2019/10/06  15:08:24:181 Going to Register Agent on Date: 06-10-19, Time 15:08:24
2019/10/06  15:08:24:197 DB Migration done successfully.....!!!2019/10/06  15:08:28:572 SubString returned NULL for DISABLE_AGENT_SERVICE
2019/10/06  15:08:28:572 Failed to post the data to the server plus.site24x7.eu with http status code 4042019/10/06  15:08:28:572 StatusUpdateSchedule -> URL [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570367308572&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:08:28:603 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:08:28:853 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:08:28:900 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:08:28:900 Register With DMS :: Got response -[{"msg":{"uid":"^SI_SITE24X7","uname":"^SI_SITE24X7","nname":"","rsid":"6974292962344146812","xa":"LN2LaAVSdUY%3D","zuid":"^SI_SITE24X7","sid":"NENU0k6Njk3NDI5Mjk2MjM0NDE0NjgxMjpeU0lfU0lURTI0WDc6MTY6LTE%3D"},"mtype":"0","prd":"SI"}]
2019/10/06  15:08:28:900 WMS Registration Successful!!!!!!!!!!!!!!!!!!!!2019/10/06  15:08:33:619 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:08:33:619 Get Configuration From Server :: Failed with error code [13]2019/10/06  15:08:43:697 [InvokeMainThread] :: to be monitored applications list is NULL
2019/10/06  15:08:54:713 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:09:00:400 InternetGetRequestEx :  Error in WinHttpSendRequest [plus3.site24x7.eu] -> 120022019/10/06  15:09:00:541 InternetGetRequestEx :  Error in WinHttpSendRequest [plus4.site24x7.eu] -> 120072019/10/06  15:09:00:650 StatusUpdateSchedule -> Failed with Error code [12007] and Url [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570367308572&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:09:00:682 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:09:00:744 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:09:06:697 sendDataforGivenURL -> URL [/plus/InventoryReceiver?&agentKey=SITE24X7&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&bno=1942&ui=true].....2019/10/06  15:09:06:744 SubString returned NULL for DISABLE_AGENT_SERVICE
2019/10/06  15:09:06:744 Failed to post the data to the server plus.site24x7.eu with http status code 4042019/10/06  15:09:06:744 sendDataforGivenURL -> Failed to upload the file \Agent_SITE24X7_10.txt 
2019/10/06  15:09:19:650 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:09:32:401 InternetGetRequestEx :  Error in WinHttpSendRequest [plus3.site24x7.eu] -> 120022019/10/06  15:09:32:510 InternetGetRequestEx :  Error in WinHttpSendRequest [plus4.site24x7.eu] -> 120072019/10/06  15:09:44:666 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:10:08:667 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:10:08:667 WMS Try Reconnecting !!!!!!!!!!!!!!!!!!!!!!!!!!2019/10/06  15:10:22:776 StatusUpdateSchedule -> URL [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570367422776&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:10:22:901 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:10:23:120 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:10:33:948 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:10:33:948 Register With DMS :: Got response -[ {"msg":{"uid":"^SI_SITE24X7","uname":"^SI_SITE24X7","nname":"","rsid":"6974292962344146812","xa":"LN2LaAVSdUY%3D","sid":"NENU0k6Njk3NDI5Mjk2MjM0NDE0NjgxMjpeU0lfU0lURTI0WDc6MTY6LTE%3D","zuid":"^SI_SITE24X7"},"mtype":"0","prd":"SI","seq":"1"} ]
2019/10/06  15:10:33:948 WMS Registration Successful!!!!!!!!!!!!!!!!!!!!2019/10/06  15:10:56:401 InternetGetRequestEx :  Error in WinHttpSendRequest [plus3.site24x7.eu] -> 120022019/10/06  15:10:56:511 InternetGetRequestEx :  Error in WinHttpSendRequest [plus4.site24x7.eu] -> 120072019/10/06  15:10:56:620 StatusUpdateSchedule -> Failed with Error code [12007] and Url [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570367422776&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:10:59:714 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:11:40:402 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:11:46:777 StatusUpdateSchedule -> URL [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570367506777&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:11:46:902 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:11:47:136 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:11:49:699 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:12:14:714 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:12:39:777 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:12:40:402 InternetGetRequestEx :  Error in WinHttpSendRequest [plus3.site24x7.eu] -> 120022019/10/06  15:12:40:512 InternetGetRequestEx :  Error in WinHttpSendRequest [plus4.site24x7.eu] -> 120072019/10/06  15:12:40:621 StatusUpdateSchedule -> Failed with Error code [12007] and Url [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570367506777&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:13:04:824 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:13:29:793 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:13:30:762 StatusUpdateSchedule -> URL [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570367610762&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:13:30:903 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:13:31:184 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:13:41:621 Send Zip Files -> No zip file exists [ZipEvtDc]2019/10/06  15:13:41:621 Send Zip Files :: zipFileName - ZipData\Agent_SITE24X7_2_1570367621575.zip2019/10/06  15:13:41:668 SubString returned NULL for DISABLE_AGENT_SERVICE
2019/10/06  15:13:41:668 Failed to post the data to the server plus.site24x7.eu with http status code 4042019/10/06  15:13:41:668  currentTime = 1570367621,diff=02019/10/06  15:13:41:668 gv_CSContactLostTime is - 15703676212019/10/06  15:13:41:668 zipfilecnt - 12019/10/06  15:13:41:668 Send Zip Files :: failed to upload the data file. error [13]
2019/10/06  15:13:41:668 Send Zip Files -> No zip file exists [ZipAppData]2019/10/06  15:13:41:668 Send Zip Files -> No zip file exists [ZipPluginData]2019/10/06  15:13:54:809 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:14:04:403 InternetGetRequestEx :  Error in WinHttpSendRequest [plus3.site24x7.eu] -> 120022019/10/06  15:14:04:512 InternetGetRequestEx :  Error in WinHttpSendRequest [plus4.site24x7.eu] -> 120072019/10/06  15:14:04:621 StatusUpdateSchedule -> Failed with Error code [12007] and Url [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570367610762&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:14:30:778 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:14:54:778 StatusUpdateSchedule -> URL [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570367694778&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:14:54:903 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:14:55:559 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:15:09:919 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:15:28:403 InternetGetRequestEx :  Error in WinHttpSendRequest [plus3.site24x7.eu] -> 120022019/10/06  15:15:28:512 InternetGetRequestEx :  Error in WinHttpSendRequest [plus4.site24x7.eu] -> 120072019/10/06  15:15:28:622 StatusUpdateSchedule -> Failed with Error code [12007] and Url [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570367694778&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:15:34:872 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:15:59:903 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:16:18:778 StatusUpdateSchedule -> URL [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570367778778&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:16:18:903 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:16:19:122 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:16:24:887 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:16:49:919 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:16:52:403 InternetGetRequestEx :  Error in WinHttpSendRequest [plus3.site24x7.eu] -> 120022019/10/06  15:16:52:513 InternetGetRequestEx :  Error in WinHttpSendRequest [plus4.site24x7.eu] -> 120072019/10/06  15:16:52:622 StatusUpdateSchedule -> Failed with Error code [12007] and Url [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570367778778&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:17:14:966 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:17:39:934 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:17:42:778 StatusUpdateSchedule -> URL [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570367862778&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:17:42:903 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:17:43:138 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:18:05:028 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:18:07:388 InternetGetRequestEx :  Error in WinHttpSendRequest [plus3.site24x7.eu] -> 120292019/10/06  15:18:07:513 InternetGetRequestEx :  Error in WinHttpSendRequest [plus4.site24x7.eu] -> 120072019/10/06  15:18:07:622 StatusUpdateSchedule -> Failed with Error code [12007] and Url [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570367862778&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:18:30:044 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:18:42:607 Send Zip Files -> No zip file exists [ZipEvtDc]2019/10/06  15:18:42:607 Send Zip Files :: zipFileName - ZipData\Agent_SITE24X7_3_1570367922591.zip2019/10/06  15:18:42:778 SubString returned NULL for DISABLE_AGENT_SERVICE
2019/10/06  15:18:42:778 Failed to post the data to the server plus.site24x7.eu with http status code 4042019/10/06  15:18:42:778  currentTime = 1570367922,diff=02019/10/06  15:18:42:778 gv_CSContactLostTime is - 15703676212019/10/06  15:18:42:778 zipfilecnt - 22019/10/06  15:18:42:778 Send Zip Files :: failed to upload the data file. error [13]
2019/10/06  15:18:42:778 Send Zip Files -> No zip file exists [ZipAppData]2019/10/06  15:18:42:778 Send Zip Files -> No zip file exists [ZipPluginData]2019/10/06  15:18:55:013 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:18:57:778 StatusUpdateSchedule -> URL [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570367937778&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:18:57:810 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:18:58:075 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:19:20:060 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:19:28:403 InternetGetRequestEx :  Error in WinHttpSendRequest [plus3.site24x7.eu] -> 120022019/10/06  15:19:28:513 InternetGetRequestEx :  Error in WinHttpSendRequest [plus4.site24x7.eu] -> 120072019/10/06  15:19:28:622 StatusUpdateSchedule -> Failed with Error code [12007] and Url [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570367937778&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:19:45:075 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:20:10:107 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:20:18:779 StatusUpdateSchedule -> URL [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570368018779&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:20:18:904 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:20:19:122 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:20:35:122 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:20:52:404 InternetGetRequestEx :  Error in WinHttpSendRequest [plus3.site24x7.eu] -> 120022019/10/06  15:20:52:513 InternetGetRequestEx :  Error in WinHttpSendRequest [plus4.site24x7.eu] -> 120072019/10/06  15:20:52:622 StatusUpdateSchedule -> Failed with Error code [12007] and Url [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570368018779&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:21:00:107 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:21:25:123 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:21:42:779 StatusUpdateSchedule -> URL [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570368102779&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:21:42:904 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:21:43:123 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:21:50:310 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:22:06:591 InternetGetRequestEx :  Error in WinHttpSendRequest [plus3.site24x7.eu] -> 120292019/10/06  15:22:06:716 InternetGetRequestEx :  Error in WinHttpSendRequest [plus4.site24x7.eu] -> 120072019/10/06  15:22:06:826 StatusUpdateSchedule -> Failed with Error code [12007] and Url [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570368102779&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:22:15:107 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:22:40:154 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:22:56:982 StatusUpdateSchedule -> URL [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570368176982&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:22:57:107 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:22:57:326 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:23:05:185 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:23:28:404 InternetGetRequestEx :  Error in WinHttpSendRequest [plus3.site24x7.eu] -> 120022019/10/06  15:23:28:514 InternetGetRequestEx :  Error in WinHttpSendRequest [plus4.site24x7.eu] -> 120072019/10/06  15:23:28:623 StatusUpdateSchedule -> Failed with Error code [12007] and Url [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570368176982&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:23:30:201 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:23:43:732 Send Zip Files -> No zip file exists [ZipEvtDc]2019/10/06  15:23:43:732 Send Zip Files :: zipFileName - ZipData\Agent_SITE24X7_4_1570368223717.zip2019/10/06  15:23:43:889 SubString returned NULL for DISABLE_AGENT_SERVICE
2019/10/06  15:23:43:889 Failed to post the data to the server plus.site24x7.eu with http status code 4042019/10/06  15:23:43:889  currentTime = 1570368223,diff=02019/10/06  15:23:43:889 gv_CSContactLostTime is - 15703676212019/10/06  15:23:43:889 zipfilecnt - 32019/10/06  15:23:43:889 Send Zip Files :: failed to upload the data file. error [13]
2019/10/06  15:23:43:889 Send Zip Files -> No zip file exists [ZipAppData]2019/10/06  15:23:43:889 Send Zip Files -> No zip file exists [ZipPluginData]2019/10/06  15:23:55:248 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  2002019/10/06  15:24:18:780 StatusUpdateSchedule -> URL [/plus/StatusUpdateServlet?agentKey=SITE24X7&serviceName=Site24x7 Windows Agent&CUSTOMERID=eu_adf683f71a804a65a3e39f71bca820c8&AGENTUNIQUEID=0&sct=1570368258780&agentStatus=AVAILABLE&bno=1942]2019/10/06  15:24:18:811 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:24:19:061 InternetGetRequestEx : Failed with the http status code 4042019/10/06  15:24:20:295 InternetGetRequestEx : Status -> [dms.zoho.eu] ->  200

 

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Re: Error during adding new Server to monitor - Please help

Hello,

Glad to hear your interest in Site24x7.

Regarding the query, we see errors like 404, 12007 in the log prints.
Site24x7 agent uses IE settings for communication. Please check if https://plus.site24x7.eu is accessible in IE in that server.

- If it is not accessible, then please refer https://support.site24x7.com/portal/kb/articles/which-ports-do-i-need-to-allow-access-in-my-firewall-to-use-site24x7-agent
- If it is accessible in IE, then please check the settings as detailed in https://support.site24x7.com/portal/kb/articles/troubleshooting-steps-when-https-plus-site24x7-com-is-accessible-in-internet-explorer-but-agent-is-shown-as-down-in-the-tray-icon

Hope this helps. Let us know if you require further assistance from us.

Regards,
Theivaanai.R
Site24x7

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