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error_code: 1100,"message: You are not authorized to perform this operation

Hi,

We need support to get monitor status in site 24x7 via REST API. I followed the doument here:
www.site24x7.com/help/api/#getting-started

Steps I did:
1) Created an access token with the following command:

curl  accounts.zoho.eu/oauth/v2/token -X POST -d "client_id=1000.***" -d "client_secret=***" -d "code=1000.***" -d "grant_type=authorization_code"


Code was obtained from the self client with the scope "Site24x7.Reports.Read"

 api-console.zoho.eu/client/1000.SA55EPV7G2JSGCURZUTQOBJRPY8FSR


2) Tried to get the monitor status with the generated access token using the following command:

curl www.site24x7.eu/api/current_status/3079000000007006 -X GET  -H "Accept: application/json; version=2.0" -H "Authorization: Zoho-oauthtoken <access token***>"


I get the following error, where I'm not authorized to perform this operation>

{"error_code":1100,"message":"You are not authorized to perform this operation"}


Please let us know what permission is requied to make the API call work ?

We also need to know how to increase or disable the expiry of access token.


Following is the account details:

Site24x7 Role :  Admin
Org Role :   User
Allowed Groups :
All Groups

 
Thanks and Regards,

Jerald Sabu M
 
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Replies (5)

Re: error_code: 1100,"message: You are not authorized to perform this operation

Hi Jerald,

You are accessing data of a monitor in MSP Customer account. You need to pass an additional header with zaaid of the customer account.

Example:

-H  "Cookie: zaaid=657637305"

You can get the zaaid of customer accounts using api /short/msp/customers

https://www.site24x7.com/help/api/#msp-api

Thillai.

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Re: Re: error_code: 1100,"message: You are not authorized to perform this operation

Hi Thillai,


I tried to generate the zaaid, as you mentioned however I get an other mentioned below, please let me know how do I resolve this ?

curl www.site24x7.eu/api/short/msp/customers -H "Content-Type: application/json;charset=UTF-8" -H "Accept: application/json; version=2.0" -H "Authorization: Zoho-oauthtoken 1000.**"

{"error_code":1121,"message":"OAuth Scope associated to the OAuth Access Token is disallowed."}


I would also like to know, how to generate the access token permanently so that it does not expire.

Regards,
Jerald

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Re: Re: error_code: 1100,"message: You are not authorized to perform this operation

Hi Thillai,


I managed to generate the zaaid ID with the scope "Site24x7.Msp.All", however, I m still not able to get the monitor status. 

I used both the scope "Site24x7.Reports.All" and "Site24x7.Msp.All"  to generate an access token, however, I get the following error for both.

curl "www.site24x7.eu/api/monitors" GET -H "Accept: application/json; version=2.0" -H "Cookie: zaaid=20063642213" -H "Authorization: Zoho-oauthtoken code=1000.***"


{"error_code":1120,"message":"OAuth Access Token is invalid or has expired."}


Please let me know, how do I resolve this?

I would also like to know, how to generate the access token permanently so that it does not expire.

Regards,
Jerald

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Re: Re: error_code: 1100,"message: You are not authorized to perform this operation

Hi Thillai,

 

I managed to get the availability with the scope "Site24x7.Reports.All" , the earlier query was different.

curl "www.site24x7.eu/api/availability/monitor/3079000000007006?period=4" -X GET -H "Accept: application/json; version=2.0" -H "Authorization: Zoho-oauthtoken 1000.***" -H "Cookie: zaaid=20063642213"

 

Now my question is, is it possible to extend the access token for a wide period for example 1 year? instead of generating it every hour ?

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Re: Re: Re: error_code: 1100,"message: You are not authorized to perform this operation

Hi Jerald,

Sorry, it is not possible to change the expiry time for access token. One hour is the typical time followed by OAuth 2.0 providers.

Thillai.

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