My apologies for the late response. Thanks for elaborating how you work and also the gaps you have identified.
>>> One of the things that stands out is that site24x7 relies on tags to help sort your view on the monitors home screen. When you load that screen you are given a list view of every monitor in your organization, which for us will be in the hundreds.
I realize that you want to organize your monitors and save them so that you can see what you are interested in. As you said one way of doing it to organize monitors in to Monitor Groups. We'll address the filtering and saving them as views so that you can view what you are most interested in.
>>> So lets say I wanted to see only my networking equipment in Texas. I select to view monitors with TEXAS tag and NETWORKING tag. That will give me everything with TEXAS whether it has the NETWORKING tag. It could have the SERVER tag and I would still see it. So this doesn't give me the ability to sort out the devices that are irrelevant to me. If I select just NETWORKING tag, that gives me all networking devices in every location.
I can understand the difficulty in getting what you want. We haven't yet supported operations in tags, we'll alter our roadmap to fit it in.
>>> The same hold true for the Monitors Group view. I can put a monitor in a group, let's say TEXAS, and I want to create a subgroup under it for SERVERS and NETWORKING. If I click on the TEXAS group I'll get everything in Texas and no sub-groups listed. Also, when you go to the Monitor Groups page, View Sub-Groups is unchecked by default so I have to click it every time it auto refreshes if I want to view anything under the main group.
Giving filters for you to manage subgroups is something we have started to address. As a first step, we've addressed including subgroups in monitor group selections. We'll work on this to bring in views relevant views.