Sole IT Admin in my shop. Quite new to 24x7 (And loving it!)
I have about 4 monitors that also send alerts to Application Team users. (Business operations/dev- they need to know when a website/server is DOWN).
However, because I have them enabled for alerts, they also receive alerts for everything. (Diskspace, CPU, RAM, etc).
This creates a lot of false positives for them, and they will start ignoring these alerts. They have no need to see these, and they've already requested they be removed from them. But I don't see a way to remove them from non-critical trouble alerts, and only have them receive DOWN/UP alerts.
Is there anyway this can be done? It seems 24x7 has thought of everything with this product, I'm a little surprised this isn't an option. I feel like I'm missing something.
Many of these 'Trouble' alerts last for about 1 minute (CPU Spike for example). Even if we could set a threshold... for example: CPU > 70% for over 10 minutes - then alert the Application Team.
Thanks for any input!