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Dependent on monitor

Hello,

I don't get the dependency working as it should.

We have for example a monitor for our internet-line, and we have a monitor for the switch.  I want to make the switch-monitor dependent of the internet-line-monitor, so i fill in the field 'dependent on monitor' in the switch-monitor, pointing to the internet-line-monitor.

When the internet line goes down, i only expect an alert for that line then. But i still get both alerts, for the line and for the switch.

How can i prevent getting the alerts when a dependent monitor is down?

Best regards,

Ruben

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Re: Dependent on monitor

Dear Ruben, 

  Apologies for missing this one. I believe what you have done is right. Let me check if there was an issue in our end and get back on this. 

-Jasper

 

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Re: Dependent on monitor

Dear Ruben,

    I did some background check and your configurations are perfect. However, the reason for you to get both the alerts are different. 

I believe you had Marked maintenance during that period and this problem occurred just after the maintenance. After the maintenance window was over the first poll happened for switch-monitor whereas for the internet-line monitor the poll happened after that (this just based on the polling frequency configured).

Hence while alerting for switch-monitor we weren't aware of the internet-line monitor was down since it is maintenance (which is a separate status). If the current status of the parent monitor is in maintenance that won't be accounted as Down while suppressing the alert for the dependent.

In a normal scenario you wouldn't get the alert for switch-monitor. We've taken this use case and will try to address it in the product. 

If you have a support ticket open please reach out to us and we can give you the complete analysis. 

-Jasper

Product Manager, Site24x7 

 

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