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Custom email when Alarm is assigned to a Technician

Is there a way to customize the email notification when an Alarm is assigned to a Technician? Basically trying to avoid the notification going to the same DL and to the same mailbox folder which could have hundreds of alerts, with a risk of Technician missing the Alarm assignment.

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Re: Custom email when Alarm is assigned to a Technician

Good problem to solve. It could go as a push notification to the user's phone too.

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