Thanks for that information Paul. I thought I was doing something wrong as there was no information about this on the community board or via email. I agree with you that communicating these issues would prevent a lot of people from opening tickets to the same problem. Maybe I should put that in a feature request lol.
Like you, we could use one of the newest versions which fixes problems with IT Automation not working. We do have plans to move scheduled tasks over to Site24x7 but can't do that when IT Automation isn't working correctly on the older ones.
Again, thanks for the update and if I find out anything new from the ticket I submitted, I'll update this post.