Have you integrated OpsGenie as a third party integration in Site24x7. OpsGenie has auto closure of ticket once the monitor is up.
>>> Whenever a alert is generated from grafana, an incident is created in Opsgenie
Can you explain this a bit more. I would like to know if you have integrated alerting from Site24x7 to OpsGenie or from Grafana to OpsGenie.
Can you put some screenshots of your configuration in Site24x7 please. This will help us guide you in the right direction.
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