The dock icon of the OSX agent is preventing the agent to logout . To solve this we have a work around to run the OSX agent as a service in the background rather than a service shown in the dock.
Kindly follow the steps to run the OSX agent as a service in the background.
#1) Download the file Info.zip and extract it. Place the Info.plist file in the following location :
#2) Restart the agent using following commands and check if this works
sudo /bin/launchctl unload /Library/LaunchDaemons/com.zoho.site24x7.agent.plist
sudo /bin/launchctl load /Library/LaunchDaemons/com.zoho.site24x7.agent.plist
The issue with the dock icon will be fixed in the upcoming releases. We request you to update us with the status after performing the above suggested steps.