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Add ability to alert on AWS SES Account Sending status

Currently, when Account Sending is disabled in SES, the monitor still shows as healthy:

 Account Sending Disabled

 

There are no thresholds that can track Account Sending:

Available SES Thresholds

 

Account Sending is disabled in 1 of 2 ways:

1) Bounce/complaint ratio is too high and AWS disables the account temporarily

2) A manual API call is made to disable Account Sending

 

When Account Sending is disabled, no email can be sent, which is potentially an extremely impactful event. We'd like to be able to know ASAP if Account Sending gets disabled.

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Re: Add ability to alert on AWS SES Account Sending status

Hi Joshua,

Thanks for posting your requirement.

With respect to your case 1 , you shall get notified , even before the account is disabled by AWS , by having a threshold configuration between 5-10%(would suggest you to have it as 5% as account will be moved for review on AWS side) for Reputation Bounce percentage and 0.1-0.5%(would suggest you to have it as 0.1% as account will be moved for review on AWS side) for Reputation Complaint percentage . You shall enable this in threshold profile for the required SES monitor. 

With respect to your case 2 , we will provide you the support for getting notified, in case of SES account getting disabled, on the AWS end. 

Regards,

Ananthkumar K S

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Re: Re: Add ability to alert on AWS SES Account Sending status

Hi Ananthkumar,

 

Thanks! With regards to first case, I'm not sure how fast AWS would disable an account if, for example, bounce rate were to jump to 50%+, whether a result of a misconfiguration or intentional change made by an attacker, so we'd still be watching both bounce/complaint rates and the overall account status to ensure we're responding as quickly as possible. 

I don't expect many situations where SES is disabled manually. This would either be accidental or an attack, both of which would be good situations to be notified of it being disabled.

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Re: Re: Re: Add ability to alert on AWS SES Account Sending status

Hi Joshua,

We have provided the option to get notified , when your SES account gets disabled. You shall get notified with either Trouble or Down . This has to be enabled on your end by editing the corresponding SES Threshold profile.

Hope this helps . Kindly let us know your feedbacks.

Regards,

Ananthkumar K S 

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Re: Re: Re: Re: Add ability to alert on AWS SES Account Sending status

Hi Ananthkumar,

 

I'm checking the thresholds again and I don't see any new fields to alert on. Am I looking in the wrong location?

 

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Re: Re: Re: Re: Re: Add ability to alert on AWS SES Account Sending status

Apologies, I have located the option. I was expecting it to be in the dropdown, but now I see it at the top of the Threshold Configuration section. Enabled it and I am now seeing the alert.

 

Thanks!

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Re: Re: Re: Re: Re: Re: Add ability to alert on AWS SES Account Sending status

Hi Joshua,

Glad that you were able to locate it. 

Keep writing to us regarding your requirements. 

Regards,

Ananthkumar K S

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