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Session replay tool

Site24x7’s session replay captures every user click, scroll, and keystrokes to highlight any errors, slow loads, or failed resources. Get a visual understanding of the user-experience as experienced by the customer.

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Playback your website's user sessions to remove friction points and optimize user experience.

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Enhance user experience

Identify friction points, confusing navigation, and areas of user frustration. Optimize your site for seamless interactions and higher satisfaction.

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Accelerate debugging & issue resolution

Pinpoint the exact steps users took before encountering errors or bugs. Reduce mean time to resolution (MTTR) by seeing the problem firsthand.

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Boost conversion rates

Identify conversion blockers and optimize your funnels. Understand why users abandon carts or forms and turn more visitors into customers.

Reconstruct complete user journeys

Replay every session with full visual and technical fidelity.

  • Watch visual playback of user actions—clicks, scrolls, inputs, and navigation across the webpage.
  • Jump to specific moments using session timeline and event markers to pinpoint clicks, inputs, or errors and correlate actions with performance changes.
  • Reproduce bugs, validate UI flows, and understand drop-offs—without needing to ask the user.

Investigate performance issues with complete frontend debugging

See exactly what slowed down your users—and fix it faster

  • Detect slow page loads, failed network calls, and heavy assets using network and waterfall views.
  • Detect memory leaks and rendering inefficiencies by correlating memory usage patterns with specific user interactions.
  • Correlate poor performance with real user impact, not just synthetic tests.
Investigate performance issues with complete frontend debugging

Troubleshoot faster with actionable technical data

Go from error to root cause in seconds—not hours.

  • View JavaScript errors, failed HTTP calls, and stack traces with user behavior context—complete with timestamps and screen activity.
  • Correlate errors with specific user actions like clicks, scrolls, or page navigation—alongside frustration signals such as rage clicks or low Apdex.
  • Get DOM snapshots that provide event-type filtering for granular debugging.
Troubleshoot faster with actionable technical data

Simple setup, powerful insights, uncompromised privacy

Designed for ease of use with enterprise-grade security.

  • Correlate session replays with RUM metrics and APM traces to gain deeper insight into how frontend and backend performance impacts user experience.
  • Incorporate session-level insights as a vital layer in your observability workflow—enriching your golden signals without losing context.
  • Ensure full compliance with global data protection regulations (GDPR, CCPA) by masking sensitive fields.

Where session replay delivers value

Leverage session replay across teams—from dev to support—for targeted use cases

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Developers

Reproduce bugs with visual steps, DOM state, and network traces.

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QA teams

Validate flows and identify regressions by comparing real behavior.

Product managers icon

Product managers

Spot friction, measure engagement, and optimize adoption.

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Support engineers

Understand what happened before a ticket—no user guesswork.

Turn every user session into an insight

Go beyond logs and metrics by adding rich visual context to your observability workflow. Watch, understand, and act with the session replay tool.

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