Why is Site24x7 a better alternative to ServicePilot?

Smarter monitoring from core to edge—AI-powered, scalable, and built for modern IT.

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Why choose Site24x7?

Scale ahead with better observability

Unify your metrics, traces, events, and logs into a single, comprehensive view, making it easier to monitor, strategize, and optimize your infrastructure. Designed for ease of use, it helps you scale operations without missing a beat, with setup in just minutes.

Full-stack application and infrastructure monitoring

Site24x7 monitors applications like Java, .NET, PHP, and Ruby while providing unified visibility across servers, virtualization, and cloud platforms like AWS, Azure, and GCP. With agent-based, agentless, and OpenTelemetry support, it ensures full-stack observability across legacy, hybrid, and cloud-native environments.

An AIOps platform

An AIOps-powered platform with anomaly detection, instant alerts, forecasts, and smart reports—Site24x7 helps you reduce downtime, accelerate incident response, and eliminate human error while seamlessly integrating with your existing tools for smooth cross-team collaboration.

One-stop shop for your IT monitoring needs

Site24x7, part of Zoho's ManageEngine suite, offers a centralized platform for IT monitoring, spanning service management, endpoint management, and security. Backed by continuous R&D and a customer-first approach, it’s built to support evolving IT demands.

Better features. Better returns.

See how Site24x7 not only outperforms competitors in features but also delivers measurable business value.

ManageEngine Site24x7 vs. ServicePilot

Services Offered ManageEngine Site24x7 ServicePilot
Application Performance Monitoring
Java, .NET, Node.js, Python, Ruby, PHP yes
(Native agents for each language)
yes
Service Maps yes yes
Distributed Tracing yes
(Code level analysis)
yes
Critical Application Perfomance Monitoring Features yes no
Milestone Marker yes no
Business Transactions Monitoring yes yes
Thread Profiling yes no
Support for Apps hosted in Cloud Environments yes yes
Thread Dump Analysis yes no
OpenTelemetry yes yes
Data Lake yes
(Available in beta)
no
Real User Monitoring
Real-time Global Performance Monitoring yes yes
Session Replay yes no
User Sessions and Segmentation yes no
JavaScript Error Tracking yes no
Monitor Ajax Requests yes no
Core Web Vitals with Waterfall Analysis yes no
Auto RUM Injection yes yes
(Only for Tomcat and Jetty served web pages)
Mobile Application Performance Monitoring
Android Apps yes no
iOS Apps yes no
React Native Apps yes no
Flutter Apps yes no
Crash Analytics yes no
Monitor by Geographic Regions yes
(Real-time monitoring for all devices and geographies)
no
Segment Performance by Device and Carrier yes no
Infrastructure Monitoring
OS Support: Windows, Linux, Solaris, IBM AIX, Mac OS and FreeBSD yes
(80+ performance metrics)
yes
(only Windows and Linux)
Dell iDRAC, HP iLO, and HP UX Monitoring yes yes
(via SNMP polling)
Microsoft Applications Monitoring yes yes
(via built-in APM)
Database Monitoring yes yes
Cron Monitoring yes no
Hadoop Monitoring yes no
SMART Disk Monitoring yes no
Services and Process Monitoring yes no
Integration (Plugins) yes yes
(API/Syslog/SNMP/traps or custom scripts)
Custom Plugins yes yes
Multi-cloud Monitoring
AWS Monitoring yes yes
Azure Monitoring yes yes
GCP Monitoring yes no
OCI Monitoring yes no
Guidance Reports for Cloud Platforms yes
(via ManageEngine CloudSpend)
no
Cloud Cost Management yes
(via ManageEngine CloudSpend)
yes
Virtualization Monitoring
VMware Monitoring yes yes
Nutanix Monitoring yes
(Monitors Nutanix clusters, hosts, and VMs)
yes
Hyper-V Monitoring yes yes
Linux KVM Monitoring no yes
Container Monitoring
Kubernetes Monitoring yes yes
Docker Monitoring yes yes
RedHat OpenShift Monitoring yes no
Network Monitoring
Network Discovery yes
(SNMP, ICMP, and CIDR)
yes
Support for Devices like Routers, Switches, Firewalls, and Printers yes
(Supports over 11,000 device templates from 450+ vendors)
yes
(100 monitoring templates)
SNMP Traps for Instant Alerts yes yes
Layer 2/Layer 3 and Topology Maps yes yes
Network Traffic (NetFlow) Monitoring yes
(Analyzes top applications and conversations by source and destination using the application and DSCP templates.)
yes
Network Configuration Management yes
(Out-of-the-box)
no
Firmware Vulnerability Dashboard yes no
Network Configuration Compliance yes no
Monitoring for Software Defined Networks (SDNs) and Software Defined WANs (SD-WANs) yes yes
IP Address Management (IPAM) yes yes
WAN Monitoring yes yes
VoIP Monitoring yes yes
VPN Monitoring yes yes
(only Pulse Secure devices)
Digital Experience Monitoring
Website Monitoring yes yes
Synthetic Monitoring yes yes
REST API Monitoring yes yes
(via synthetic HTTP/TCP tests)
Front-end Monitoring using protocols like PING, POP, IMAP, FTP, SMTP, NTP, and WebSocket yes yes
(HTTP, TCP, SMTP, DNS, …but not WebSocket)
Monitoring from Global Locations yes yes
Security Monitoring yes yes
Log Management
Query-based Searching yes yes
Saved Searches yes yes
Alerts yes yes
Pre-defined Dashboards yes yes
Log Retention yes yes
Cluster Messages based on Pattern Similarity yes yes
Link between Log Types yes yes
Default Application Log Discovery yes yes
Cloud Logs yes yes
(Azure and AWS)
Remote File Monitoring yes yes
(supports file, syslog, Windows event sources)
Custom Log Collection yes yes
Search and Visualizations yes yes
Multiple log pattern yes yes
Platform Features
Support for Monitor Grouping and Management yes yes
Free Tools yes yes
Maintenance Period yes yes
Resource Organization using Tags yes no
Setting Monitor Dependencies yes yes
Threshold based Alerting yes yes
Configuration Rules for Automatic Association of Properties yes yes
Out-of-the-box Reports yes yes
Email Reports yes yes
SLA Management and Reporting yes no
IT Automation yes yes
Multi-User Login yes yes
Customizable Dashboards yes yes
Terraform Support yes no
APIs yes yes
Role-based Access Control (RBAC) yes yes
For MSPs
Multi-tenancy yes yes
White Labeling yes yes
(Limited)
Single Invoice yes yes
Data Isolation between Customers yes yes
Business Units to administer individual monitoring accounts based on business application, geography, type, and resource ownership yes no
AIOps
Anomaly Detection yes yes
Dynamic Thresholds for Anomaly Detection yes yes
Event Correlation yes yes
Forecasting yes yes
Outlier Detection in Capacity Planning yes yes
Alerts
Voice Call, SMS, and Mobile App Notifications yes yes
Alarm Management yes yes
Mobile App
Android and iOS Apps yes yes
Tablet and TV apps yes no
Third-party integrations
Service Now, PagerDuty, Opsgenie, Jira, Freshservice, Freshdesk, Moogsoft, ConnectWise Manage, Zoho Desk, ManageEngine AlarmsOne, ManageEngine ServiceDesk Plus Cloud, ManageEngine ServiceDesk Plus On-Premises, ManageEngine ServiceDesk Plus MSP, Webhooks, Zendesk, Splunk On-Call (VictorOps), Discord, BigPanda, Slack, Microsoft Teams, Zoho Cliq, Telegram, Amazon EventBridge, Zapier, Zoho Analytics, ManageEngine Analytics Plus, and LAMA yes yes
(natively or via Webhooks/API)
Secure Login Features
SSO Capability yes yes
Biometrics Authentication yes no
Two-factor Authentication yes yes
Okta login Support yes yes
Active Directory Integration yes yes
Support Options
Phone yes no
Chat yes yes
Email yes yes
Documentation yes yes
Community yes no
Academy (LMS) yes no
Pricing
Pricing Starts at $9/month (Starter Plan) $435/month base + add-ons
Free Trial yes yes
Free Training yes no
This comparison was updated on July 22, 2025. We try to keep the comparison pages updated to the best of our ability. However, we recommend browsing competitors' release pages for the latest updates.

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