Real User Monitoring (RUM)

Real user monitoring helps you enhance the user experience by gaining comprehensive visibility into the front-end performance of your web and mobile applications in real-time.

Site24x7's real user monitoring (RUM) tool meticulously monitors user journeys and backs it up with data from synthetic tests, backend performance metrics, and AI-powered alerts.

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ManageEngine Site24x7 is listed as a strong performer for Digital Experience Monitoring in Gartner’s Voice of the Customer, a testament to its positive user reviews on Gartner Peer Insights.


Key features of Real User Monitoring Tool

Utilize our real user monitoring tool to monitor your website's performance with granular details, including page load-time, network latencies, and server time. Identify and resolve Java Script errors, monitor AJAX calls' performance, and gain insights on user sessions. Achieve a seamless digital experience with the help of our real user monitoring tool..

Analyze front-end performance

Get detailed metrics on network, front-end and back-end response times. You can also compare data and analyze webpage performance for different time periods.

Track all your internal pages loaded from client based MVC frameworks like Angular, Backbone, React and Ember. Understand the response time and throughput of each AJAX call and fine-tune its performance.

Visualize performance across geographies

Understand how your website performs across various geographies through easy-to-use graphs and charts. Determine if performance is excellent, good, moderate, poor, or bad when accessed from different countries.

Identify anomalies with AI-powered alerts

Get alerted whenever there is a slight deviation from your website's normal behavior and proactively troubleshoot issues before your users are affected.

Collect custom data from user journeys

Collect custom attributes like user names, environment, and business-critical actions for real-time product analysis.

Integrate RUM with application monitoring.

Get a holisitic view of front-end and back-end performance under a single console by integrating RUM with APM Insight.

Hear it from our customer


Site24x7 gives us visibility into end-user UI experience from global locations which is critical for our business. The instant alerting capabilities keep us on top of issues and helps us minimize end-user impact. Thanks for the great service!

-Sarah Kulp, Director of Software Operation, Informz
Informz logo

Visualize the user journeys with RUM monitoring

Proactively monitor every step of your user journey with our AI-powered RUM monitoring tool. Instantly identify and troubleshoot potential bottlenecks before they affect your users.

Real User Monitoring Tools - Site24x7

Identify slow-performing transactions

Analyze the response time and throughput of individual web transactions with graphical representations. Obtain performance insights quickly by measuring the response time and throughput of every single web page. Find out if a single URL is slowing down your entire website.

Measure the impact of individual resources

Monitor the time taken by various resources like CSS, scripts, and images, and identify each component's impact on overall response time. Monitor the time taken by individual resouces while loading from varied domains like first-party, thrid-party, and CDN networks and their impact on overall application response time.

Real User Monitoring (RUM) Tools - Site24x7
RUM Monitoring - Site24x7

Pinpoint JavaScript errors

Using Site24x7 RUM, you can catch any JavaScript code errors which may be present on your webpages. You will get detailed data on the error type, message, and URL allowing you to take prompt action and improve webpage performance.

Analyze user sessions

Get detailed performance metrics to identify individual user sessions and a snapshot whenever there is a threshold breach. Analyze the beginning and ending of each session, time spent on individual URLs, reponse time of critical resources, and user experience across each page.

Elevate the user experience by monitoring your user journeys in real-time and troubleshooting front-end errors.

An overview of real user monitoring (RUM)

1. What is Real User Monitoring (RUM)?

Real user monitoring is a technique that involves capturing and analyzing data from user interactions on a website or application. RUM is crucial for monitoring an application's front-end performance and enhancing the user experience. It provides a comprehensive view of the application's front-end and back-end performance, along with potential bottlenecks, as end-users experience them in real time.

Real user monitoring is important because it ensures a consistent digital experience for users, directly affecting their satisfaction. Real user monitoring collects data and metrics based on a user's journey and unveils anomalies throughout their time on an application.These performance and user experience metrics provide valuable insight into front-end issues and their locations, allowing you to subsequently rectify them to prevent a larger audience from being affected.

Real user monitoring (RUM) and synthetic monitoring are both crucial in measuring and optimizing the performance of an application. RUM offers a detailed analysis of end-users' experiences by meticulously collecting data, providing insights for teams to enhance the user experience. On the other hand, synthetic monitoring is used to simulate artificial scenarios and solutions by mimicking actual users, enabling developers to plan for any possible scenario. In summary, RUM provides insights into actual user behavior, while synthetic monitoring creates scenarios to test the application's performance under various conditions, and both are necessary to ensure an application's success and provide a positive user experience.

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Some of the common metrics that should be monitored and that Site24x7's real user monitoring tool captures include:

  • The front-end time, network time, and back-end time of each webpage.
  • Web core vitals, which provide crucial information on a user's experience while a webpage is loading.
  • Waterfall analysis metrics, which provide insights into the various resources used to make up user actions.
  • JavaScript errors, which provide the specifics of all the errors that occur in your front-end application.
  • User sessions, which give you an understanding of how users interact on your website and how long they spend on each webpage.
  • Active users, which show how many users are currently interacting with your website and from which browsers, and provide details on new and returning users.

Real user monitoring (RUM) works by collecting data directly from end-users' browsers to provide insights into how they are interacting with your website or application. This method involves embedding a JavaScript snippet directly into the website or application to collect performance metrics. This JavaScript code collects various performance metrics directly from the end-user's browser as they interact with the website or application. The collected data is then sent to a monitoring tool, which provides useful insights into the website or application's performance from the perspective of end-users. By analyzing these insights, developers can gauge the user experience, visualize user journeys, and assess the impact of optimizations.

Real user monitoring (RUM) provides various benefits that help organizations optimize the performance and user experience of their web or mobile applications. Some of the benefits of RUM monitoring are:

  • Live data capture: RUM monitoring captures data in real-time as users interact with the application, providing organizations with accurate insights on the end-user experience.
  • Comprehensive metrics: RUM monitoring tools provide performance metrics from different perspectives, such as geographies, operating systems, browsers, devices, and networks. This allows for a comprehensive view of the application's performance and can lead to an improved digital experience.
  • Precise error detection: Real user monitoring tools can identify anomalies, even at the page level, and provide alerts to help troubleshoot issues quickly. This proactive approach can enhance application performance and increase user satisfaction.

For all the advantages that a RUM monitoring tool comes with, it also falls short in a few aspects. Some of the major limitations of RUM include:

  • Device speed: Slowness in the end user's ISP or device configuration may pose challenges while rectifying errors captured through RUM.
  • Minimal data during pre-production stages: It is difficult to provide valuable insights before the application goes into production, due to the lower incoming traffic volume. Combining RUM with synthetic monitoring solves this issue.
  • High data volume: Sifting through large amounts of data can be a daunting task.

Real User Monitoring (RUM) is expected to play an increasingly important role in the future of application performance monitoring. With businesses constantly striving to improve their digital presence, RUM technology provides valuable insights into identifying and addressing front-end performance issues. As customer experience becomes a top priority, RUM is likely to evolve further to meet the growing demand for enhanced digital experiences. By utilizing RUM, organizations can improve the overall performance of their applications, enhance customer satisfaction, and maintain a competitive edge in a fast-paced environment.

Site24x7's RUM monitoring tool helps track real-user data with an in-depth view, allowing you to comb through fine details on the user experience, find issues, and troubleshoot them before they affect the customer. With Site24x7's RUM solution, you can:

  • Visualize user journeys within seconds of interacting with your website.
  • Slice and dice across key dimensions of your website or application to drill down on performance bottlenecks.
  • Optimize your page for a better user experience and to improve your ranking signal.