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Product Announcement

Site24x7 Observability is now OpManager Nexus

Site24x7 offers observability as a cloud solution while OpManager Plus offers observability as an on-prem solution. With OpManager Nexus, we are bringing both these solutions under a single identity.

Site24x7

Site24x7

&
OpManager Plus

OpManager Plus

→
OpManager Nexus

OpManager Nexus
Your deployment, licenses, APIs, and support stay exactly as they are.

Why the new name?

For years, Site24x7 was offering observability functions as a cloud solution and OpManager Plus offered the same on-premises. Now, with OpManager Nexus, we offer observability both as an on-premise and cloud model.

Modern IT isn’t one-size-fits-all. Some organizations require the control and security of on-premises hosting to meet strict compliance and regulatory standards. Others prioritize the scalability and agility of a cloud observability solution. OpManager Nexus is built to bridge that gap, offering a unified platform that respects your need for self-hosted security while delivering the flexible visibility of the cloud. No matter where your workloads live, we’ve unified the experience.

A nexus is a point of convergence. That's what this platform is now.

What changes, what doesn't

It's a name change, not a product overhaul. Here's what actually changes and what stays put.

What's new
  • The product name - Site24x7 becomes OpManager Nexus for the observability case. Site24x7 will remain as a website and digital experience monitoring solution.
  • With OpManager Nexus, Site24x7 and on-prem deployments come together to deliver a unified observability platform.
Stays exactly the same
  • Your existing deployment, no migration needed
  • Licenses, subscriptions and commercial agreements
  • All APIs, integrations & third-party connections
  • Support, SLAs and account management
  • Documentation, support URLs and portals

A note on Site24x7

Site24x7 will continue as a standalone cloud platform, fully dedicated to world-class website and digital experience monitoring. While its core infrastructure, cloud, and observability capabilities are now integrated into OpManager Nexus, your existing experience remains unchanged. Existing Site24x7 customers will not experience any change at the moment. The branding update in the UI will be duly notified.

Frequently asked questions

Why are you rebranding the product?

Site24x7 and OpManager Plus were built to solve the same problem: one as a cloud solution, the other as an on-prem offering. As those environments converged for most customers, running two separate products to monitor one IT estate stopped making sense. OpManager Nexus is the name that reflects what the platform actually does now.

Is this the result of a merger, acquisition, or ownership change?

No. Both Site24x7 and OpManager Plus have been ManageEngine products and OpManager Nexus remains a part of ManageEngine, a division of Zoho Corporation. Zoho Corporation is privately held and there are no external investors, no acquisition, and no ownership change behind this.

Is this only a name change, or are there product changes too?

Primarily a name change. The product works exactly as it did before - same features, same interface, same behavior.

Will this impact my existing deployment or require migration?

No. Nothing about your deployment changes. No migration, no reinstallation, no action needed on your end.

Will my licenses, subscriptions, or commercial agreements be affected?

No. Your agreements stay as they are. If licensing or pricing ever changes, that gets announced separately, well before anything takes effect - this isn't that.

Will support, SLAs, or account management change?

No. Support, SLAs, and account management all continue as normal. If anything changes there in the future, it will be announced separately.

Will integrations, APIs, and third-party connections keep working?

Yes. No changes to APIs or integrations are required on your end.

Does this change the product roadmap or long-term strategy?

No. The roadmap stays the same - the focus continues to be on building toward full-stack observability.

Will documentation, URLs, or in-product branding change?

Documentation stays the same. Support URLs, the store, and licensing portals are all unchanged. The only visible difference is the updated branding in the product interface.

How should customers refer to the product going forward?

OpManager Nexus. It's ManageEngine's observability solution, combining on-premises and cloud observability.

What happens to Site24x7?

Site24x7 will continue to exist and primarily focus on offering website and digital experience monitoring. Its core infrastructure, cloud, and observability capabilities are now integrated into OpManager Nexus.

When will Site24x7 be rebranded to OpManager Nexus?

For now, the cloud observability function of OpManager Nexus will be served through Site24x7. This will be changed to OpManager Nexus in the coming months.

Will my existing Site24x7 account be affected?

For existing customers using Site 24x7 as an observability solution, the only visual change will be the branding, which will change in the coming months. As specified above there will be no change in pricing or user-experience.