Zoho uses certain sub-processors, content delivery networks and third parties to assist it in providing the Zoho Services.
A sub-processor is a third party data processor engaged by Zoho, who has or potentially will have access to or process Service Data (which may contain Personal Information). Zoho engages different types of sub-processors to perform various functions as explained in the tables below.
Zoho evaluates the security and privacy practices of sub-processors whom we wish to contract to ensure that they are in line with Zoho's information security and privacy standards. We then execute appropriate data protection agreements with them.
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SUB-PROCESSOR NAME | SERVICE | LOCATION OF PROCESSING | APPLICABLE ZOHO SERVICES | APPLICABLE DATA CENTER | APPLICABLE FOR | TYPE OF DATA SHARED/PROCESSED |
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Amazon CDN | To provide a content delivery network to improve the speed of data transmission | Worldwide | 1. Zoho PageSense | US, EU, IN, AU, JP, CA, SA | All the customers around the globe | Static webpage content and custom scripts |
2. Site24x7 | US, EU, IN, AU, JP, CA, SA | All the customers around the globe | Static webpage content and custom scripts | |||
3. Zoho Books, 4. Zoho Invoice, 5. Zoho Inventory, 6. Zoho Expense, 7. Zoho Payroll, 8. Zoho Billing, 9. Zoho Checkout, 10. Zoho FSM |
US, IN | All the customers around the globe who have signed up in the US or IN DC. | Static webpage content and IP address | |||
11. Zoho Marketing Automation | US, EU, IN, AU, JP, CA, SA | All the customers around the globe. | Static webpage content and custom scripts | |||
Amazon SNS | Sending text messages to individuals, or multiple persons simultaneously | In the US-East for the US & IN DCs In the AU for the AU DC |
Zoho Shifts | US, IN, AU | All the customers around the globe | Phone number |
Daxtra | To parse CVs, resume or other candidate information | In Ireland for all the DCs | Zoho Recruit | US, IN, AU, EU, JP, CA, SA | All the customers around the globe | 1. Resume 2. Job Description |
Easy Post | A shipping service used to deliver goods/items | In the US for all the DCs | 1. Zoho Books 2. Zoho Inventory |
US, IN, AU, JP, CA, SA | All the customers around the globe | 1. Customer's postal address (Shipment dispatch address), 2. End user's postal address (Shipment destination address), 3. Shipment specific details (Eg: Dimension, weight of the package, etc) |
Google Translate | To carry out translation between different languages | In the US for US, IN, AU & JP DCs In the EU for EU DC |
1. Zoho Creator | US, EU, IN, AU, JP, CA, SA | All the customers around the globe who have signed up for Premium and Ultimate Edition | 1. Application meta data (Eg: Application name, Form name, Fields name, etc) 2. Static content of the creator website other than the User/Application specific data |
In the US for all the DCs | 2. Zoho Survey | US, EU, IN, AU, JP, CA, SA | All the customers around the globe who have signed up for Pro and Enterprise Edition | Survey meta data (Eg: Survey name, Question message, Option message, etc) created by the customer | ||
3. Zoho SalesIQ | US, IN, AU | All the customers around the globe who have signed up for Enterprise Edition | Chat text | |||
Google Cloud [Speech-to-text] |
To covert speech to text also called speech transcription. | In the US for the US & IN DCs In the EU for the EU DC |
1. Zoho CRM | IN, EU, US, CA, SA, UK | All the customers around the globe who have signed up for Enterprise and Ultimate Editions who make use of the Call Activity Module. | Audio Call Recordings |
2. Zoho Voice | US, EU | All the customers around the globe who have signed up in the applicable data centers and who have enabled voice mail transcription. | Voice Mail Audio Files | |||
Google Cloud [Text-to-Speech] |
To convert text to audio. | In the US for US DC In the EU for EU DC |
Zoho Voice | US, EU | All the customers around the globe who have signed up in the applicable data centers and make use of text prompts for greetings and IVR menus. | Text prompt |
Litmus | To preview the Zoho Campaigns output in various browsers | In the US-East for all the DCs | Zoho Campaigns | US, IN, AU, CA, SA | All the customers around the globe who have signed up in the US or IN or AU DC | Email Content |
Luna Soft | E-Invoice provider for Mexico | US | 1. Zoho Books, 2. Zoho Invoice, 3. Zoho Inventory, 4. Zoho Billing |
US | All the customers around the globe who have signed up for Mexico Edition in US DC. | 1. Customer's RFC Number (Tax Registration Number) 2. Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) 3. Customer's Password for the key 4. Recipient's RFC Number (Tax Registration Number). 5. ZohoBooks SmarterWeb Credentials 6. Customer's Sales transactions (Invoices, Credit notes). |
Perfios | To fetch bank transactions statements | In India for all the DCs | 1. Zoho Books 2. Zoho Expense |
US, IN | All the customers who have signed up for Indian Edition & GCC Edition in US or IN DC | Bank PDF Statements |
SignDesk | To allow Indian residents to get documents e-stamped by paying non-judicial stamp duty to the Indian government before sending them out to signers for digital signature. | India | Zoho Sign | IN | All the customers around the globe who have signed up in the IN DC(paid edition) | 1. First Party & Second party - Name, Address 2. First Party ID details - PAN / Driver License / Voter ID / Passport Number / Aadhaar / TAN 3. Document Category - The type of document for which e-stamp is procured |
Storecove (Peppol) | To Integrate with the Peppol network for e-invoicing. | In the EU for all the DCs | 1. Zoho Books, 2. Zoho Inventory, 3. Zoho Invoice, 4. Zoho Billing |
US, AU | All the customers around the globe who have signed up for Australia Edition in the AU or US DCs. | 1. Sales and Purchase Transactions 2. Contacts ABN Details |
Veryfi | To extract data from the documents uploaded for auto scan. | In the US(East and West) for the US DC In Canada, Europe (Frankfurt) for the EU DC In Asia / Pacific (Australia) for the IN & AU DCs |
1. Zoho Expense 2. Zoho Books 3. Zoho Invoice 4. Zoho Inventory |
US, EU, IN, AU, CA, SA | All the customers around the globe | 1. Receipts uploaded by the customers 2. Country and Currency of the customer. |
Yodlee | To fetch bank transactions statements | In the US for all the DCs | 1. Zoho Books 2. Zoho Expense |
US, IN, AU, JP, CA, SA | All the customers around the globe who have signed up in the US or IN or AU DC | Bank account information and its transactions. |
In this context, "Third Party Service Provider" means those recipients of personal information that do not fall strictly under the category of sub-processors. It may be because either Zoho is acting as a controller for the information shared with the Third Party Service Provider (such as information processed for spam filtering and fraud prevention) or the Third Party Service Provider acts as an independent controller (for example, because of a legal obligation). The role of each Third Party Service Provider is specified below.
We will give you a choice to disable the use of a particular Third Party Service Provider except when the Third Party Service Provider is used for critical requirements such as fraud prevention. Where we do not give you a choice to disable the use of a particular Third Party Service Provider, we will take measures to ensure that your information is secure and is processed in compliance with applicable data protection laws.
Filter by Applicable Services
NAME OF THE THIRDPARTY SERVICE PROVIDER | SERVICE | LOCATION OF PROCESSING | ROLE OF THE THIRDPARTY SERVICE PROVIDER | APPLICABLE ZOHO SERVICES | APPLICABLE DATA CENTER | APPLICABILITY | DATA PROCESSED |
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AMD | To send SMS for: a. Two Factor Authentication(TFA) b. Sign-up using SMS c. Sign-in using SMS d. Account Recovery using SMS e. Forgot password recovery method f. Addition of a number to your account |
In Switzerland and Germany for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Zoho Accounts | US, EU, IN, AU, JP, CA, SA, UK | All the customers around the globe | 1. Phone number 2. SMS content |
To send SMS for: a. Recipient authentication when signing/approving documents. b. Initiating secure signature collection requests via mobile. |
2. Zoho Sign | US, EU, IN, AU, JP, CA, SA | |||||
To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. | 3. Zoho Recruit | US, EU, IN, AU, JP, CA, SA, UK | |||||
To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. | 4. Zoho Notebook | US, EU, IN, AU, JP, CA, SA | |||||
To send SMS notifications related to product configurations. | 5. ManageEngine Log360 Cloud | US, EU, IN, AU, JP, CA, SA, UK | |||||
Sending text messages to individuals, or multiple persons simultaneously. | 6. Site24x7 | CA, SA | |||||
7. Zoho Assist 8. Zoho Lens |
CA, SA | ||||||
9. ManageEngine MDM Cloud | CA, SA | ||||||
Belgacom International Carrier Services SA (BICS) | To provide in-bound and out-bound dialling services. | Belgium | To provide the service and for additional purposes according to their privacy policy.. | Zoho Voice | EU | All the customers around the globe who have signed up in the EU DC and purchased DID and Toll Free numbers from BICS. | 1. CDR (Call Details Record) 2. Document of customers (to purchase phone numbers) |
BulkSMS | Sending text messages to individuals, or multiple persons simultaneously | In Ireland and South Africa for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Site24x7 | US, EU, IN, AU, JP, CA, SA | All the customers around the globe | 1. Phone number 2. SMS content |
2. Zoho Assist, 3.Zoho Lens |
US, EU, IN, AU, JP, CA, SA,UK | All the customers around the globe | 1. Phone number 2. SMS content |
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4. ManageEngine MDM Cloud | US, EU, IN, AU, JP, CA, SA, UK | All the customers around the globe | 1. Phone number 2. SMS content |
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Clickatell | Sending text messages to individuals, or multiple persons simultaneously | In Ireland for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Site24x7 | US, EU, IN, AU, JP, CA, SA | All the customers around the globe | 1. Phone number 2. SMS content |
2. Zoho Assist, 3.Zoho Lens |
US, EU, IN, AU, JP, CA, SA, UK | All the customers around the globe | 1. Phone number 2. SMS content |
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4. ManageEngine AlarmsOne | US | All the customers around the globe | 1. Phone number 2. SMS content |
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5. ManageEngine MDM Cloud | US, EU, IN, AU, JP, CA, SA, UK | All the customers around the globe | 1. Phone number 2. SMS content |
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6. ManageEngine ADSelfServicePlus | On-Premise Application | All the customers around the globe | 1. Phone number 2. SMS content |
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Kaleyra | Sending SMS notifications to our customers and to their clients. | In India for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Zoho Books 2. Zoho Invoice 3. Zoho Inventory 4. Zoho Expense 5. Zoho Books - Payroll 6. Zoho Billing 7. Zoho Checkout 8. Zoho Daybook App |
US, IN | All the customers around the globe who have signed up for India Edition and all the users who have chosen the org country as India(in their Global Edition) delivering SMSs only to Indian Mobile numbers | 1. Email IDs and phone number of primary contact from Zoho 2. Business transaction details (Eg: invoice number, amount, date, etc.,) of our customers 3. Zoho's DLT registration details |
9. Zakya | US, IN | All the customers around the globe who have signed up for India Edition and all the users who have chosen the org country as India(in their Global Edition) delivering SMSs only to Indian Mobile numbers | 1. Email IDs and phone number of primary contact from Zoho 2. Business transaction details (Eg: invoice number, amount, date, etc.,) of our customers 3. Zoho's DLT registration details |
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10. Site24x7 | US, EU, IN, AU, JP, CA, SA | All the customers around the globe with Indian Mobile numbers configured | 1. Phone number 2. SMS content |
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11. Zoho Assist, 12. Zoho Lens |
US, EU, IN, AU, JP, CA, SA, UK | All the customers around the globe with Indian Mobile numbers configured | 1. Phone number 2. SMS content |
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13. ManageEngine MDM Cloud | US, EU, IN, AU, JP, CA, SA, UK | All the customers around the globe with Indian Mobile numbers configured | 1. Phone number 2. SMS content |
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To send SMS notifications to our Customers, Users and to their Clients. | US, UK, EU and IN for all the DCs | To provide the service and for additional purposes according to their privacy policy. ZOHO CRM | 14. Zoho CRM | US, EU, IN, AU, CA, SA, UK | All the customers around the globe with Indian Mobile numbers configured. | 1. SMS content 2. Sender ID 3. Recipient’s Phone number. |
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Sending promotional SMSs to the end-users/clients of our customers. | In India for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 15. Zoho Campaigns | US, IN, AU, EU, CA, SA | All the users around the globe with their accounts hosted in the applicable data centers for delivering messages to Indian phone numbers. | 1. Phone number 2. SMS content |
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Sending promotional SMSs to the end-users/clients of our customers. | In India for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 16. Zoho Marketing Automation | US, EU, IN, AU, JP, CA, SA | All the users around the globe with their accounts hosted in the applicable data centers for delivering messages to Indian phone numbers. | 1. Phone number 2. SMS content |
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Kaleyra (Applicable for new sign-ups after 01-July-2024) | To send SMS for: a. Two Factor Authentication(TFA) b. Sign-up using SMS c. Sign-in using SMS d. Account Recovery using SMS e. Forgot password recovery method f. Addition of a number to your account |
In India for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Zoho Accounts | US, EU, IN, AU, JP, CA, SA, UK | All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian Mobile numbers | 1. Phone Number 2. SMS Contents |
To send SMS for: a. Recipient authentication when signing/approving documents. b. Initiating secure signature collection requests via mobile. |
2. Zoho Sign, | US, EU, IN, AU, JP, CA, SA | All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian Mobile numbers | 1. Phone Number 2. SMS Contents |
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To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. | 3. Zoho Notebook, | US, EU, IN, AU, JP, SA | All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian Mobile numbers | 1. Phone Number 2. SMS Contents |
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To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. | 4. Zoho Recruit, | US, EU, IN, AU, JP, SA | All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian Mobile numbers | 1. Phone Number 2. SMS Contents |
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To send SMS notifications related to product configurations. | 5. ManageEngine Log360 Cloud | US, EU, IN, AU, JP, CA, SA, UK | All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian Mobile numbers | 1. Phone Number 2. SMS Contents |
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NTT | To provide in-bound dialling services. | US | To provide the service and for additional purposes according to their privacy policy. | Zoho Voice | US | All the users around the globe who have signed up in the US DC and purchased unlimited DID numbers. | 1. CDR (Call Details Record) 2. Verification documents of customers (to purchase phone numbers) |
Sinch (formerly CLX) | To send SMS for: a. Two Factor Authentication(TFA) b. Sign-up using SMS c. Sign-in using SMS d. Account Recovery using SMS e. Forgot password recovery method f. Addition of a number to your account |
In North California, Ashburn for the US, IN & AU DCs In Ireland, Sweden for the EU DC |
To provide the service and for additional purposes according to their privacy policy. | 1. Zoho Accounts | US, EU, IN, AU, JP, CA, SA, UK | All the customers around the globe. European phone numbers are processed in Ireland and Sweden. | 1. Phone number 2. SMS content |
To send SMS for: a. Recipient authentication when signing/approving documents. b. Initiating secure signature collection requests via mobile. |
2. Zoho Sign | US, EU, IN, AU, JP, CA, SA | |||||
To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. | 3. Zoho Recruit | US, EU, IN, AU, JP, CA, SA, UK | |||||
To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. | 4. Zoho Notebook | US, EU, IN, AU, JP, CA, SA | |||||
To send SMS notifications related to product configurations. | 5. ManageEngine Log360 Cloud | US, EU, IN, AU, JP, CA, SA, UK | |||||
Tata communications | To provide in-bound dialling services | In the US for all DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Zoho Meeting | US, IN, AU, JP, CA, UK, SA | All the customers around the globe | CDR (Call Details Record) |
2. Zoho Voice | US | All the customers around the globe who have signed up in the US DC and purchased TATA DID and Toll Free numbers | 1. CDR (Call Details Record) 2. Document of customers (to purchase phone numbers) |
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TeleSign | To send SMS for: a. Two Factor Authentication(TFA) b. Sign-up using SMS c. Sign-in using SMS d. Account Recovery using SMS e. Forgot password recovery method f. Addition of a number to your account |
In the US, UK, and EU for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Zoho Accounts | US, EU, IN, AU, JP, CA, SA | To deliver SMSes to users whose accounts are hosted in one of the ‘Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) | 1. Phone number 2. SMS content |
To send SMS for: a. Recipient authentication when signing/approving documents. b. Initiating secure signature collection requests via mobile. |
2. Zoho Sign | US, EU, IN, AU, JP, CA, SA | To deliver SMSes to users whose accounts are hosted in one of the ‘Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) | 1. Phone number 2. SMS content |
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To send SMS to client portal users for: a. Sign-in using SMS b. Forgot password recovery method |
3. Zoho Workerly | US, EU, IN, AU, JP, CA, SA | To deliver SMSes to users whose accounts are hosted in one of the ‘Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) | 1. Phone number 2. SMS content |
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To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. | 4. Zoho Notebook | US, EU, IN, AU, JP, SA | To deliver SMSes to users whose accounts are hosted in one of the ‘Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) | 1. Phone number 2. SMS content |
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To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. | 5. Zoho Recruit | US, EU, IN, AU, JP, SA | To deliver SMSes to users whose accounts are hosted in one of the ‘Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) | 1. Phone number 2. SMS content |
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To send SMS notifications related to product configurations. | 6. ManageEngine Log360 Cloud | US, EU, IN, AU, JP, CA, SA, UK | To deliver SMSes to users whose accounts are hosted in one of the ‘Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) | 1. Phone number 2. SMS content |
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Telnyx | Sending promotional SMSs to the end-users/clients(having US or Canada phone numbers) of our customers. | In the US for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Zoho Campaigns | US, EU, IN, AU, CA, SA | All the users around the world with their accounts hosted in the applicable data centers for delivering messages to US , Canada phone numbers. | 1. Phone number 2. SMS content |
To provide a. in-bound dialling services, b. 2-way SMS and MMS service to end-users/clients(having US or Canada phone number) of our customers c. 1-way outbound SMS service to end-users/clients(having US or Canada phone number) of our customers |
In the US for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 2. Zoho Voice | US | All the users around the world with their accounts hosted in the US data centers for delivering messages to US , Canada phone numbers and to all the customers who have purchased Telnyx Numbers. | 1. CDR (Call Details Record) 2. Verification documents of customers (to purchase phone numbers) 3. Phone number 4. Message content for SMS and MMS |
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Sending promotional SMSs to the end-users/clients(having US or Canada phone numbers) of our customers. | In the US and Canada for all the DCs. | To provide the service and for additional purposes according to their privacy policy. | 3. Zoho Marketing Automation | US, EU, IN, AU, JP, CA, SA | All the users around the world with their accounts hosted in the applicable data centers for delivering messages to US , Canada phone numbers. | 1. Phone number 2. SMS Content |
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Twilio | Sending text messages and voice call alerts to individuals, or multiple persons simultaneously | In the US-East-1 for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Zoho Bigin | US, EU, IN, AU, JP | All the customers around the globe | End users' phone number and the documents of customer (to purchase phone numbers) |
2. Site24x7 | US, EU, IN, AU, JP, CA, SA | All the customers around the globe | Phone number and the content (to be delivered to the customer) for SMS and Voice calls | ||||
3. Zoho Assist 4.Zoho Lens |
US, EU, IN, AU, JP, CA, SA, UK | All the customers around the globe | Phone number and the content (to be delivered to the customer) for SMS and Voice calls | ||||
5. ManageEngine AlarmsOne | US | All the customers around the globe signed up in the US DC | SMS - Customer's IT alarm data, Display name of the entity and severity of the alert. Call - Phone number is used to send call notification |
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To facilitate customers to initiate and receive calls with their end users for voice call functionality through the integrated built-in telephony feature. | In the US for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 6. Zoho CRM | US, EU, IN, JP, CA, SA, UK | All the customers around the globe who have enabled the built-in telephony feature. | End users' phone numbers and the verification documents of customer(for purchasing phone numbers). | |
Value First (Applicable for new sign-ups after 01-July-2024) |
To send SMS for: a. Two Factor Authentication(TFA) b. Sign-up using SMS c. Sign-in using SMS d. Account Recovery using SMS e. Forgot password recovery method f. Addition of a number to your account |
In India for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Zoho Accounts, | US, EU, IN, AU, JP, CA, SA, UK | All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. | 1. Phone number 2. SMS content |
To send SMS for: a. Recipient authentication when signing/approving documents. b. Initiating secure signature collection requests via mobile. |
2. Zoho Sign | US, EU, IN, AU, JP, CA, SA | All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. | 1. Phone number 2. SMS content |
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To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. | 3. Zoho Notebook, | US, EU, IN, AU, JP, SA | All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. | 1. Phone number 2. SMS content |
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To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. | 4. Zoho Recruit, | US, EU, IN, AU, JP, SA | All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. | 1. Phone number 2. SMS content |
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To send SMS notifications related to product configurations. | 5. ManageEngine Log360 Cloud | US, EU, IN, AU, JP, CA, SA, UK | All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. | 1. Phone number 2. SMS content |
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Validity | Spam filtering, fraud detection, to improve deliverability of Zoho Campaigns | In the US for all the DCs | To provide the service and for additional purposes according to their privacy policy. | Zoho Campaigns | US, IN, AU, CA, SA | All the customers of Zoho Campaigns who have signed up in the US or IN or AU DC across the globe. | Email address of the sender |
Bandwidth(Voxbone) | To provide in-bound dialing services | In Belgium for all the DCs | To provide the service and for additional purposes according to their privacy policy. | Zoho Meeting | US, EU, IN, AU, JP, CA, SA, UK | All the customers around the globe | CDR (Call Details Record) |