Service Specific Sub-processors and Third Parties

Last Updated on 02nd March, 2022

Zoho uses certain sub-processors, content delivery networks and third parties to assist it in providing the Zoho Services.

What is a Sub-processor

A sub-processor is a third party data processor engaged by Zoho, who has or potentially will have access to or process Service Data (which may contain Personal Information). Zoho engages different types of sub-processors to perform various functions as explained in the tables below.

Process followed to on-board a Sub-Processor

Zoho evaluates the security and privacy practices of sub-processors whom we wish to contract to ensure that they are in line with Zoho's information security and privacy standards. We then execute appropriate data protection agreements with them.

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SUB-PROCESSOR NAME SERVICE LOCATION OF PROCESSING APPLICABLE ZOHO SERVICES APPLICABLE DATA CENTER APPLICABLE FOR TYPE OF DATA SHARED/PROCESSED
Amazon SES Sending emails to multiple persons simultaneously In the US West (Oregon) & US-West-2 for the US, IN & AU DCs

In Europe (Ireland) & EU-West-1 for the EU DC
Zoho Survey US, EU, IN, AU All the customers around the globe 1. Recipient email addresses
2. Associated recipient contact properties in the Email content
Amazon CDN To provide a content delivery network to improve the speed of data transmission Worldwide 1. Zoho PageSense US, EU, IN, AU All the customers around the globe Static webpage content and custom scripts
2. Site24x7 US, EU, IN, AU All the customers around the globe Static webpage content and custom scripts
3. Zoho Books,
4. Zoho Invoice,
5. Zoho Inventory,
6. Zoho Expense,
7. Zoho Payroll,
8. Zoho Subscriptions,
9. Zoho Checkout
US, IN All the customers around the globe who have signed up in the US or IN DC. Static webpage content and IP address
Amazon SNS Sending text messages to individuals, or multiple persons simultaneously In the US-East for the US & IN DCs

In the EU for the EU DC

In the AU for the AU DC
Zoho Shifts US, EU, IN, AU All the customers around the globe Phone number
Daxtra To parse CVs, resume or other candidate information Singapore - US, IN, AU, DCs

Ireland - EU DC
Zoho Recruit US, IN, AU, EU All the customers around the globe Resume
Easy Post A shipping service used to deliver goods/items In the US for all the DCs 1. Zoho Books
2. Zoho Inventory
3. Zakya (Restricted Users)
US, EU, IN, AU All the customers around the globe 1. Customer's postal address (Shipment dispatch address),
2. End user's postal address (Shipment destination address),
3. Shipment specific details (Eg: Dimension, weight of the package, etc)
Google Translate To carry out translation between different languages In the US for all the DCs 1. Zoho Creator US, EU, IN, AU All the customers around the globe who have signed up for Premium and Ultimate Edition 1. Application meta data (Eg: Application name, Form name, Fields name, etc)
2. Static content of the creator website other than the User/Application specific data
2. Zoho Survey US, EU, IN, AU All the customers around the globe who have signed up for Pro and Enterprise Edition Survey meta data (Eg: Survey name, Question message, Option message, etc) created by the customer
3. Zoho SalesIQ US, EU, IN, AU All the customers around the globe who have signed up for Pro and Enterprise Edition Chat text
Litmus To preview the Zoho Campaigns output in various browsers In the US for all the DCs Zoho Campaigns US, IN, AU All the customers around the globe who have signed up in the US or IN or AU DC Email Content
Perfios To fetch bank transactions statements In Singapore & India for the US & IN DCs 1. Zoho Books
2. Zoho Expense
US, IN All the customers who have signed up for Indian Edition & GCC Edition in US or IN DC Bank PDF Statements
Postal Methods To deliver hard copies of commercial documents. In the US for all the DCs 1. Zoho Invoice
2. Zoho Books
3. Zoho Inventory
US, IN, AU All the customers around the globe who have signed up for US Edition in US or IN or AU DC 1. Invoice PDF
2. End users' address
3. Address of Zoho customer
Veryfi To extract data from the documents uploaded for auto scan. In the US(East and West) for the US DC

In Canada, Europe (Frankfurt) for the EU DC

In Asia / Pacific (Australia) for the IN & AU DCs
1. Zoho Expense
2. Zoho Books
3. Zoho Invoice
4. Zoho Inventory
US, EU, IN, AU All the customers around the globe 1. Receipts uploaded by the customers
2. Country and Currency of the customer.
Yodlee To fetch bank transactions statements In the US for all the DCs 1. Zoho Books
2. Zoho Expense
US, IN, AU All the customers around the globe who have signed up in the US or IN or AU DC Bank account information and its transactions.
Note:
  • If you enable the TFA settings(SMS method) for your Zoho Account, irrespective of the Zoho services that you use, the sub-processor associated with Zoho Account(for sending the SMS) will be utilized. Additionally, general services such as account recovery using SMS, sign up/sign in using SMS, adding a new number to your Zoho Account also uses the sub-processors associated with Zoho Accounts irrespective of the other Zoho applications you may use.
  • If you use our suite of applications such as Zoho One, "Plus" suites, then the sub-processors associated with each of the respective products in those bundles would apply as mentioned in the above tabular column.
  • If you are the admin of any Zoho service for your organization, you can choose to subscribe for notifications on modifications (addition and change) of sub-processors in this page by clicking here.

Third Party Service Providers used by Zoho to provide you the Services:

What is a Third Party Service Provider?

In this context, "Third Party Service Provider" means those recipients of personal information that do not fall strictly under the category of sub-processors. It may be because either Zoho is acting as a controller for the information shared with the Third Party Service Provider (such as information processed for spam filtering and fraud prevention) or the Third Party Service Provider acts as an independent controller (for example, because of a legal obligation). The role of each Third Party Service Provider is specified below.

We will give you a choice to disable the use of a particular Third Party Service Provider except when the Third Party Service Provider is used for critical requirements such as fraud prevention. Where we do not give you a choice to disable the use of a particular Third Party Service Provider, we will take measures to ensure that your information is secure and is processed in compliance with applicable data protection laws.

NAME OF THE THIRDPARTY SERVICE PROVIDER SERVICE LOCATION OF PROCESSING ROLE OF THE THIRDPARTY SERVICE PROVIDER APPLICABLE ZOHO SERVICES APPLICABLE DATA CENTER APPLICABILITY DATA PROCESSED
AMD Sending text messages to individuals, or multiple persons simultaneously EU To provide the service and for additional purposes according to their privacy policy. 1. Zoho Accounts,
2. Zoho Sign,
3. Zoho Assist,
4. Zoho Notebook,
5. Zoho Lens
EU All the customer who have signed up in EU DC after 27-Sep-2021 Phone number
BulkSMS Sending text messages to individuals, or multiple persons simultaneously In Ireland and South Africa for all the DCs To provide the service and for additional purposes according to their privacy policy. 1. Site24x7 US, EU, IN, AU All the customers around the globe 1. Phone number
2. SMS content
2. ManageEngine MDM Cloud US, EU, IN, AU All the customers around the globe 1. Phone number
2. SMS content
Clickatell Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. 1. Site24x7 US, EU, IN, AU All the customers around the globe 1. Phone number
2. SMS content
2. ManageEngine AlarmsOne US All the customers around the globe 1. Phone number
2. SMS content
3. ManageEngine MDM Cloud US, EU, IN, AU All the customers around the globe 1. Phone number
2. SMS content
4. ManageEngine ADSelfServicePlus US, EU, IN, AU All the customers around the globe 1. Phone number
2. SMS content
Kaleyra Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. 1. Zoho Books
2. Zoho Invoice
3. Zoho Inventory
4. Zoho Expense
5. Zoho Books - Payroll
6. Zoho Subscriptions
7. Zoho Checkout
8. Zoho Daybook App
9. Zakya (Restricted Users)
US, EU, IN, AU All the customers around the globe who have signed up for India Edition and all the users who have chosen the org country as India(in their Global Edition) delivering SMSs only to Indian Mobile numbers 1. Email IDs and phone number of primary contact from Zoho
2. Business transaction details (Eg: invoice number, amount, date, etc.,) of our customers
3. Zoho's DLT registration details
10. Site24x7 US, EU, IN, AU All the customers around the globe with Indian Mobile numbers configured 1. Phone number
2. SMS content
11. ManageEngine MDM Cloud US, EU, IN, AU All the customers around the globe with Indian Mobile numbers configured 1. Phone number
2. SMS content
Sinch (formerly CLX) To send SMS during:
a. Two Factor Authentication(TFA)
b. Sign-up using SMS
c. Sign-in using SMS
d. Account Recovery using SMS
e. Forgot password recovery method
f. Addition of a number to your account
In North California, Ashburn for the US, IN & AU DCs

In Ireland, Sweden for the EU DC
To provide the service and for additional purposes according to their privacy policy. 1. Zoho Accounts,
2. Zoho Sign,
3. Zoho Assist,
4. Zoho Notebook,
5. Zoho Lens
US, EU, IN, AU All the customers around the globe. European phone numbers are processed in Ireland and Sweden. Phone Number
Tata communications To provide in-bound dialing services In Canada for all the DCs To provide the service and for additional purposes according to their privacy policy. Zoho Meeting US, EU, IN, AU All the customers around the globe CDR (Call Details Record)
TeleSign To send SMS during: a. Two Factor Authentication(TFA)
b. Sign-up using SMS
c. Sign-in using SMS
d. Account Recovery using SMS
e. Forgot password recovery method
f. Addition of a number to your Account
In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. 1. Zoho Accounts,
2. Zoho Sign,
3. Zoho Workerly,
4. Zoho Assist,
5. Zoho Notebook,
6. Zoho Lens
US, IN, AU All the customers around the globe Phone number
Twilio Sending text messages and voice call alerts to individuals, or multiple persons simultaneously In the US-East-1 for all the DCs To provide the service and for additional purposes according to their privacy policy. 1. Zoho Bigin US, EU, IN, AU All the customers around the globe End users' phone number and the documents of customer (to purchase phone numbers)
2. Site24x7 US, EU, IN, AU All the customers around the globe Phone number and the content (to be delivered to the customer) for SMS and Voice calls
3. ManageEngine AlarmsOne US-East All the customers around the globe signed up in the US DC SMS - Customer's IT alarm data, Display name of the entity and severity of the alert.
Call - Phone number is used to send call notification
Validity Spam filtering, fraud detection, to improve deliverability of Zoho Campaigns In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. Zoho Campaigns US, IN, AU All the customers of Zoho Campaigns who have signed up in the US or IN or AU DC across the globe. Email address of the sender
Voxbone To provide in-bound dialing services Belgium for all the DCs To provide the service and for additional purposes according to their privacy policy. Zoho Meeting US, EU, IN, AU All the customers around the globe CDR (Call Details Record)
ZeroBounce To validate user's contacts and remove inactive email addresses from the list to have better email delivery performance. In the EU for all the DCs To provide the service and for additional purposes according to their privacy policy. Zoho Campaigns US, IN, AU All the customers around the globe signed up in the US or IN or AU DC Customer's recipient email addresses.