Site24x7 vs. New Relic

Learn how our unified observability platform helps you shrink your IT budget

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Over 13,000 actively paying customers

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Why you should choose Site24x7

Lightweight and non-intrusive agent

A broad spectrum of offerings

Competitive pricing

Why is Site24x7 a better alternative to New Relic?

IT management has various facets that stretches way beyond the confines of just monitoring applications. In addition to monitoring, IT teams have to also manage incidents, patch their servers, secure their infrastructure, and meet various compliance standards.

As a part of Zoho Corp. and ManageEngine’s suite of products for IT management, Site24x7 is a one-stop shop for all IT management requirements that offers solutions to efficiently manage patching, ticketing, and security of your entire IT stack. At Site24x7, you get access to round-the-clock support, you can request new features using our community forum, and you'll even be able to connect with development managers if needed. Combine this with a transparent and competitive pricing model, and you get a state-of-the-art monitoring solution that is hard to come by.

  • Gather inputs using a hassle-free agent

    The Site24x7 monitoring agent collects data from log files, APIs, and simple commands, all of which allows it to operate with minimal dependencies and occupy minimal amount of space on your systems.

  • Leverage observability data and achieve full-stack monitoring

    Site24x7's comprehensive monitoring platform leverages observability data to monitor all layers of your IT stack. From ensuring application availability to effectively troubleshooting errors with AI-powered alerts and reports, Site24x7 can monitor applications, servers, networks, and end-user performance with ease and precision.

  • Un-complicate your IT spending

    Reduce your IT budget by only paying for the services you need. Our flexible pricing plan allows you to choose what you monitor, helping you avoid any unnecessary extra costs.

Detailed feature comparison

Services Offered Site24x7 New Relic
.NET Core monitoring
Ruby On Rails
PHP Monitoring for Windows
PHP Monitoring for Linux
Real-Time Instrumentation
Service Maps
Integration with incident response tools
Anomaly Detection
APM+RUM Integration
Automated Milestone Markers
Support for apps hosted in cloud environments
Thread Profiling
Integration with DevOps tools (Chef, Puppet, Github)
Distributed Tracing
Key Transactions
Thread dump analysis
Mobile Application Performance Monitoring
Android Apps
iOS Apps
React Native Apps
Flutter Apps
Crash Analytics
Monitor by Geographic Regions
(Real-time monitoring for all devices and geographies)
Segment Performance by Device and Carrier
Infrastructure Monitoring
Server Monitoring (Agent and Agentless)
macOS Monitoring
Microsoft Applications Monitoring
NFS Check
File and Directory Monitoring
Database Monitoring
Docker Monitoring
Kubernetes Monitoring
Hadoop Monitoring
Cron Monitoring
Heartbeat Monitoring
Solaris Monitoring
(10 and above)
IBM AIX Monitoring
(9 and above)
Prometheus Monitoring
StasD Monitoring
Ready-to-install Plugin Integrations for Monitoring Entire App Stack
Custom Monitoring with Custom Plugin Scripts
(Python and Shell for Linux; Batch, DLL, VB, PowerShell for Windows)
Integration with DevOps Tools (Chef, Puppet, Github)
FreeBSD Monitoring
Virtualization Monitoring
VMware Monitoring
Nutanix Monitoring
Hyper-V Monitoring
Network Monitoring
Network Uptime Monitoring using SNMP
Device Templates and Support for 10000+ Devices
SNMP Trap Processing
Network Topology Maps
Network Traffic Monitoring (NetFlow Monitoring)
VoIP Monitoring
Network Discovery via SNMP and ICMP
SNMP v1-3 Support
Support for Devices like Routers, Switches, Firewalls, and Printers
Device Templates and Support for 11,000+ Devices
Custom SNMP Monitoring
SNMP Traps for Instant Alerts
Automatic Layer 2/Layer 3 Network and Topology Maps
Infrastructure Details
Network Traffic Monitoring (NetFlow)
Bandwidth Monitoring
Network Configuration Management
Interfaces Monitoring for Traffic and Errors Discards
Cisco Meraki Monitoring
VPN Monitoring
Third-Party Integration for Workflow
VoIP Monitoring
WAN RTT Monitoring
Multi-cloud Monitoring
Amazon Web Services (AWS) Monitoring
Azure Monitoring
Google Cloud Platform (GCP) Monitoring
Cloud Cost Management
(Using ManageEngine CloudSpend)
Log Management
Collect and Index Logs
Syslog Monitoring
Event log Monitoring
Query-based Searching
Pre-defined Dashboards
Cluster Messages Based on Pattern Similarity
Saved Searches
Query-based Alerts
Derived Field Support
Default Logtype Discovery
AWS Logs
Azure Logs
GCP Logs
Digital Experience Monitoring
Website Performance Monitoring
Monitoring Using Mobile Networks
Synthetic Transaction Monitoring
Website Performance Monitoring from Global Perspective
(From 130 locations)
Web Page Speed (Browser)
Internet Services Uptime Monitoring (DNS Server, FTP Server, SMTP Server, POP Server, IMAP Server, Ping, Port (Custom Protocol))
Mail Delivery Monitoring
SSL Certificate Monitoring
REST API Monitoring
SOAP Web Service Monitoring
Web Transaction Behind the Firewall (From inside your own data center)
Website Defacement Monitoring
SSL Certificate Monitoring
Real User Monitoring
Real-time Global Application Performance
Monitor and Manage JavaScript Errors
Real-time Website Performance stats by ISPs, Devices, and Browsers
Monitor Ajax Requests
Web Vitals
User Segmentation
Ajax Calls
JavaScript Error Tracking
Platform Features
Support for Monitor Grouping and Management
Free Tools
Status Pages to show service status to customers
Maintenance Period
Resource Organization using Tags
Setting Monitor Dependencies
Threshold-based Alerting
Configuration rules for automatic association of properties
E-mail Reports
Out-of-the-box Reports
Log Reports
SLA Management and Reporting
IT Automation
Multi-User Login
Anomaly Detection
Terraform Support
On-call Schedule
Directory Integration
Business Units
Managed Service Providers (MSP)
Voice Call, SMS, E-mail, and Mobile app
Alarm Management
Integration with PagerDuty/Zapier
Third Party Integrations
Amazon EventBridge
ConnectWise Manage
Microsoft Teams
Secure Login Features
SSO Capability
Biometrics Authentication
Two-factor Authentication
Okta login support
Active Directory integration
Ability to restrict IP addresses
Password Policy
AI-powered Monitoring
Anomaly Detection
Support Options
Only for Enterprise customers
From Pro plan onwards
From Pro plan onwards
Knowledge Base
Video Tutorials
Licensing Model Based on number of Monitors (servers/instances) Based on Usage (New Relic One pricing model)
Based on Compute Units (Original pricing model)
User based pricing Costs the same irrespective of the number of users $50 USD/ user
Forever Free Pack
Role-based feature restrictions
No Credit Card required
Support Channels Email support for all paid packs
Chat, Email, and Phone Support from the Pro pack
Only Community forum support for the Standard pack
In-app chat and email support from the Pro pack
Price (For users migrating from New Relic) Send us a screenshot of your last invoice and we will give you a 10% discount over what you pay New Relic
This comparison was updated on April 15, 2024. We try to keep the comparison pages updated to the best of our ability. However, we also recommend browsing competitors' release pages for the latest updates. All trademarks and registered trademarks are the property of their respective owners.

Hear it from our customers

Compare Site24x7 with other monitoring platforms

Site24x7 is a cloud-based monitoring solution that tracks the availability and performance of different components that run your IT. It offers out-of-the-box solutions for DevOps, system engineers, and network admins. Compare Site24x7 with other monitoring platforms and learn why Site24x7 is the best choice for an all-in-one monitoring solution.

Try Site24x7—a better alternative to New Relic