Site24x7 watches your infrastructure around the clock.The moment it detects a problem, a ticket appears in HaloITSM automatically, with the right context, routed to the right team, without any manual steps.
For enterprise IT teams managing hundreds of monitors, every manual step in the alert-to-ticket workflow is time your team does not have. Here's what you get from the moment an alert fires.
Matches ticket timestamp to alert timestamp exactly, so your SLA reports reflect what actually happened, not when someone got around to logging it.
Groups related alerts into a single incident before notifying HaloITSM, so your team responds to one ticket instead of many individual alerts.
Logs every status change as a comment on the same ticket and closes it automatically on recovery, giving you a complete incident record without manual input.
Sends failure notifications to the relevant stakeholders and supports alternate notification channels, so the right teams are looped in from the moment an alert fires.
Resolved incidents close their own tickets automatically, so your service desk queue stays accurate without anyone touching it.
Site24x7 detects a threshold breach or outage.
Related alerts roll into one incident, not a flood.
Site24x7 sends alerts to HaloITSM as tickets with full context.
Every status change is added as a comment.
Recovery closes the ticket automatically.
Connect your monitoring and service desk in under 10 minutes. Fill in the integration form, authenticate with HaloITSM, and confirm the connection with a test alert.
Enable the Site24x7 module in HaloITSM and note the webhook URL, username, and generated password.
Add a webhook in Site24x7 with the HaloITSM URL and credentials, and set which alert thresholds should raise tickets.
Trigger a test alert to confirm the configuration, then apply the webhook to your production monitors.
Yes. You configure alert thresholds and notification profiles in Site24x7, so only alerts meeting your defined severity or conditions create tickets in HaloITSM.
Each ticket includes the monitor name, alert severity, affected resource, alert timestamp, and a direct link back to the Site24x7 alert, giving the assignee full context without switching tools.
The integration works with HaloITSM's cloud-hosted environment. If you're running an on-premises HaloITSM instance, check with your Site24x7 account team for compatibility.
Website, server, network, application, and cloud monitors all support the integration. Any monitor that triggers a configured alert can create a ticket in HaloITSM.
Yes. Multiple Site24x7 accounts can authenticate independently with the same HaloITSM instance, which is useful for MSPs or enterprise teams managing separate monitoring environments under one service desk.
The gap between alert fired and ticket created is where context gets lost, timestamps drift, and SLA reports stop reflecting reality. Start your free trial and fix that today.
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