Service Specific Sub-processors and Third Parties

Information about the sub-processors, content delivery networks, and third parties that Zoho engages to support the provision of the Zoho Services.

(Last Updated on: 2nd July 2026)

Sub-Processors

Data Centers

Services

Sub-Processor

A sub-processor is a third party data processor engaged by Zoho, who has or potentially will have access to or process Service Data (which may contain Personal Information). Zoho engages different types of sub-processors to perform various functions as explained in the tables below.

Third Party Service Providers

Third Party Service Provider means those recipients of personal information that do not fall strictly under the category of sub-processors. It may be because either Zoho is acting as a controller for the information shared with the Third Party Service Provider (such as information processed for spam filtering and fraud prevention) or the Third Party Service Provider acts as an independent controller (for example, because of a legal obligation).

We will give you a choice to disable the use of a particular Third Party Service Provider except when the Third Party Service Provider is used for critical requirements such as fraud prevention. Where we do not give you a choice to disable the use of a particular Third Party Service Provider, we will take measures to ensure that your information is secure and is processed in compliance with applicable data protection laws.

AI Service Providers

AI Sub-processors are third-party service providers engaged by Zoho to provide AI features in our products. These providers may process data such as prompts, content, or other inputs needed to deliver AI functionality.

Onboarding Process of a Subprocessor/Service Provider

Zoho evaluates the security and privacy practices of sub-processors whom we wish to contract to ensure that they are in line with Zoho's information security and privacy standards. We then execute appropriate data protection agreements with them.

Sub-Processor directory

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Showing 34 of 34 providers

Sub-Processors - 17 providers

Provider Name	Total Services
	13 SERVICES
Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho PageSense To provide a content delivery network to improve the speed of data transmission Worldwide USEUIN AUJPCA KSA All the customers around the globe Static webpage content Custom scripts 2ManageEngine Site24x7 To provide a content delivery network to improve the speed of data transmission Worldwide USEUIN AUJPCA KSA All the customers around the globe Static webpage content Custom scripts 3Zoho Books To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho Invoice To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho Inventory To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho Expense To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho Payroll To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho Billing To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho Checkout To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSM To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho Practice To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentral To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing Automation To provide a content delivery network to improve the speed of data transmission Worldwide USEUIN AUJPCA KSA All the customers around the globe Static webpage content Custom scripts
	1 SERVICE
Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Shifts Sending text messages to individuals, or multiple persons simultaneously In the US-East for the US & IN DCs; In the AU for the AU DC US IN AU All the customers around the globe Phone number
	1 SERVICE
Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Writer Compare the document with publicly available online content to identify any matches or potential plagiarism, and list the matching source pages. In the US for all applicable DCs US IN All customers across the globe who've signed up in the US or IN DC. Content shared by users to check for plagiarism
	1 SERVICE
Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Recruit To parse CVs, resumes, or other candidate information, as well as job descriptions. In Ireland for US, IN, AU, EU, JP, CA, SA DCs; In UAE for UAE DC US IN AU EU JP CA KSA UAE All customers around the globe who use CVs, resumes, or similar candidate information parsing, as well as job descriptions in languages other than English. Resume Job Description
	2 SERVICES
Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books A shipping service used to deliver goods/items In the US for all the DCs US IN AU JP CA All the customers around the globe Customer's postal address (Shipment dispatch address) End user's postal address (Shipment destination address) Shipment specific details (Eg: Dimension, weight of the package, etc) 2Zoho Inventory A shipping service used to deliver goods/items In the US for all the DCs US IN AU JP CA All the customers around the globe Customer's postal address (Shipment dispatch address) End user's postal address (Shipment destination address) Shipment specific details (Eg: Dimension, weight of the package, etc)
	3 SERVICES
Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Creator To carry out translation between different languages In the US for US, IN, AU, JP and CA DCs; In the EU for EU DC US EU IN AU JP CA All the customers around the globe who have signed up for Premium and Ultimate Edition Application meta data (Eg: Application name, Form name, Fields name, etc) Static content of the creator website other than the User/Application specific data 2Zoho Survey To carry out translation between different languages In the US for US, IN, AU, JP, CA and SA DCs; In the EU for EU DC US EU IN AU JP CA KSA All the customers around the globe who have signed up for Pro and Enterprise Edition Survey meta data (Eg: Survey name, Question message, Option message, etc) created by the customer Responses of open ended (Short Answer, Long Answer, Matrix Text Box, Matrix Grid, Multiple Textboxes, Comments (if enabled) and Other Option (if enabled)) type questions/fields 3Zoho SalesIQ To carry out translation between different languages In the US for all the DCs US IN AU All the customers around the globe who have signed up for Enterprise Edition Chat text
	3 SERVICES
Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho CRM To convert speech to text also called speech transcription. In the US for the US, IN, CA, SA, JP & AU DCs; In the EU for the EU DC US EU IN CA KSA JP AU All the customers around the globe who have signed up for Enterprise and Ultimate Editions who make use of the Call Activity Module. Audio Call Recordings 2Zoho Voice To convert speech to text also called speech transcription. In the US for the US, IN, CA, SA, JP & AU DCs; In the EU for the EU DC US EU All the customers around the globe who have signed up in the applicable data centers and who have enabled voice mail transcription. Voice Mail Audio Files 3Zoho ResearchStudio To convert speech to text also called speech transcription. In the US for the US, AU & IN DCs; In the EU for the EU DC US EU IN AU All customers around the globe who have signed up in the relevant data centers and use the Generate Transcript functionality for languages other than English. Audio Recordings and Audio Files
	1 SERVICE
Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Voice To convert text to audio. In the US for US DC; In the EU for EU DC US EU All the customers around the globe who have signed up in the applicable data centers and make use of text prompts for greetings and IVR menus. Text prompt
	2 SERVICES
Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Campaigns To preview the Zoho Campaigns output in various browsers In the US-East for all the DCs US IN AU All the customers around the globe who have signed up in the US or IN or AU DC Email Content 2Zoho Marketing Automation To preview the Zoho Campaigns output in various browsers In the US-East for all the DCs US IN AU All the customers around the globe who have signed up in the US or IN or AU DC Email Content
	5 SERVICES
Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books E-Invoice provider for Mexico US US All the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) 2Zoho Invoice E-Invoice provider for Mexico US US All the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) 3Zoho Inventory E-Invoice provider for Mexico US US All the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) 4Zoho Billing E-Invoice provider for Mexico US US All the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) 5Zoho Solo E-Invoice provider for Mexico US US All the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes)
	1 SERVICE
Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho CRM To render data on maps and provide address auto-suggestions India for IN DC IN All the customer whose account is hosted in IN DC. Text typed by users to show address suggestions based on the input Geo-coordinates (latitude/longitude) of addresses to plot them on map
	2 SERVICES
Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books To fetch bank transactions statements In India for all the DCs US IN All the customers who have signed up for Indian Edition & GCC Edition in US or IN DC Bank PDF Statements 2Zoho Expense To fetch bank transactions statements In India for all the DCs US IN All the customers who have signed up for Indian Edition & GCC Edition in US or IN DC Bank PDF Statements
	1 SERVICE
Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Sign To allow Indian residents to get documents e-stamped by paying non-judicial stamp duty to the Indian government before sending them out to signers for digital signature. India IN All the customers around the globe who have signed up in the IN DC (paid edition) First Party & Second party - Name, Address First Party ID details - PAN / Driver License / Voter ID / Passport Number / Aadhaar / TAN Document Category - The type of document for which e-stamp is procured
	6 SERVICES
Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books To validate customers and vendors PAN. In India for all the DCs US IN EU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN 2Zoho Invoice To validate customers and vendors PAN. In India for all the DCs US IN EU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN 3Zoho Inventory To validate customers and vendors PAN. In India for all the DCs US IN EU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN 4Zoho Billing To validate customers and vendors PAN. In India for all the DCs US IN EU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN 5Zoho Spend To validate customers and vendors PAN. In India for all the DCs US IN EU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN 6Zoho Procurement To validate customers and vendors PAN. In India for all the DCs US IN EU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN
	4 SERVICES
Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books To Integrate with the Peppol network for e-invoicing. In the EU for all the DCs US AU EU All the customers around the globe who have signed up for the Global Edition with their location selected as Belgium or Germany in the EU or US DCs. All the customers around the globe who have signed up for the Australia Edition in the AU or US DCs. Customers' Sales and Purchase transactions In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number) In the case of Australia, customers' ABN details (Tax Registration Details) 2Zoho Inventory To Integrate with the Peppol network for e-invoicing. In the EU for all the DCs US AU EU All the customers around the globe who have signed up for the Global Edition with their location selected as Belgium or Germany in the EU or US DCs. All the customers around the globe who have signed up for the Australia Edition in the AU or US DCs. Customers' Sales and Purchase transactions In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number) In the case of Australia, customers' ABN details (Tax Registration Details) 3Zoho Invoice To Integrate with the Peppol network for e-invoicing. In the EU for all the DCs US AU EU All the customers around the globe who have signed up for the Global Edition with their location selected as Belgium or Germany in the EU or US DCs. All the customers around the globe who have signed up for the Australia Edition in the AU or US DCs. Customers' Sales and Purchase transactions In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number) In the case of Australia, customers' ABN details (Tax Registration Details) 4Zoho Billing To Integrate with the Peppol network for e-invoicing. In the EU for all the DCs US AU EU All the customers around the globe who have signed up for the Global Edition with their location selected as Belgium or Germany in the EU or US DCs. All the customers around the globe who have signed up for the Australia Edition in the AU or US DCs. Customers' Sales and Purchase transactions In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number) In the case of Australia, customers' ABN details (Tax Registration Details)
	4 SERVICES
Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Expense To extract data from the documents uploaded for auto scan. In the US (East and West) for the US DC; In Canada for the CA DC; In Europe for the EU DC; In Asia/Pacific (Australia) for the IN & AU DCs US EU IN AU CA All the customers around the globe Receipts uploaded by the customers Country and Currency of the customer 2Zoho Books To extract data from the documents uploaded for auto scan. In the US (East and West) for the US DC; In Canada for the CA DC; In Europe for the EU DC; In Asia/Pacific (Australia) for the IN & AU DCs US EU IN AU CA All the customers around the globe Receipts uploaded by the customers Country and Currency of the customer 3Zoho Invoice To extract data from the documents uploaded for auto scan. In the US (East and West) for the US DC; In Canada for the CA DC; In Europe for the EU DC; In Asia/Pacific (Australia) for the IN & AU DCs US EU IN AU CA All the customers around the globe Receipts uploaded by the customers Country and Currency of the customer 4Zoho Inventory To extract data from the documents uploaded for auto scan. In the US (East and West) for the US DC; In Canada for the CA DC; In Europe for the EU DC; In Asia/Pacific (Australia) for the IN & AU DCs US EU IN AU CA All the customers around the globe Receipts uploaded by the customers Country and Currency of the customer
	2 SERVICES
Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books To fetch bank transaction statements In the US for all the DCs US IN AU JP CA All the customers around the globe who have signed up in the US or IN or AU DC Bank account information and its transactions 2Zoho Expense To fetch bank transaction statements In the US for all the DCs US IN AU JP CA All the customers around the globe who have signed up in the US or IN or AU DC Bank account information and its transactions

Third Party Service Providers — 6 providers

Provider Name	Total Services
	10 SERVICES
Applicable Service Service Location of Processing Role of the Thirdparty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All the customers around the globe Phone number SMS content 2Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA All the customers around the globe Phone number SMS content 3Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All the customers around the globe Phone number SMS content 4Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA All the customers around the globe Phone number SMS content 5ManageEngine Log360 Cloud To send SMS notifications related to product configurations. In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All the customers around the globe. Phone number SMS content 6ManageEngine Site24x7 Sending text messages to individuals, or multiple persons simultaneously In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. CA KSA US EU IN AU JP All the customers around the globe. Phone number SMS content 7Zoho Assist Sending text messages to individuals, or multiple persons simultaneously In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. CA KSA All the customers around the globe. Phone number SMS content 8Zoho Lens Sending text messages to individuals, or multiple persons simultaneously In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. CA KSA All the customers around the globe. Phone number SMS content 9ManageEngine MDM Cloud Sending text messages to individuals, or multiple persons simultaneously In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. CA KSA All the customers around the globe. Phone number SMS content 10ManageEngine Identity360 To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. US UK EU IN CA AU All the customers around the globe. Phone Number SMS Content
	1 SERVICE
Applicable Service Service Location of Processing Role of the Thirdparty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Voice To provide in-bound and out-bound dialling services. In USA for US DC To provide the service and for additional purposes according to their privacy policy. US All the customers around the globe who have signed up in the US DC and purchased DID and Toll Free numbers from AVOXI. CDR (Call Details Record) Document of customers (to purchase phone numbers)
	1 SERVICE
Applicable Service Service Location of Processing Role of the Thirdparty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Voice To provide in-bound and out-bound dialling services. Belgium To provide the service and for additional purposes according to their privacy policy. EU All the customers around the globe who have signed up in the EU DC and purchased DID and Toll Free numbers from BICS. CDR (Call Details Record) Document of customers (to purchase phone numbers)
	4 SERVICES
Applicable Service Service Location of Processing Role of the Thirdparty Service Provider Applicable Data Center Applicability Data Processed 1ManageEngine Site24x7 Sending text messages to individuals, or multiple persons simultaneously In Ireland and South Africa for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA All the customers around the globe Phone number SMS content 2Zoho Assist Sending text messages to individuals, or multiple persons simultaneously In Ireland and South Africa for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All the customers around the globe Phone number SMS content 3Zoho Lens Sending text messages to individuals, or multiple persons simultaneously In Ireland and South Africa for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All the customers around the globe Phone number SMS content 4ManageEngine MDM Cloud Sending text messages to individuals, or multiple persons simultaneously In Ireland and South Africa for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All the customers around the globe Phone number SMS content
	6 SERVICES
Applicable Service Service Location of Processing Role of the Thirdparty Service Provider Applicable Data Center Applicability Data Processed 1ManageEngine Site24x7 Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA All the customers around the globe Phone number SMS content 2Zoho Assist Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All the customers around the globe Phone number SMS content 3Zoho Lens Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All the customers around the globe Phone number SMS content 4ManageEngine AlarmsOne Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. US All the customers around the globe who have signed up in the US DC Phone number SMS content 5ManageEngine MDM Cloud Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All the customers around the globe Phone number SMS content 6ManageEngine ADSelfServicePlus Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. On-Premise All the customers around the globe Phone number SMS content
	23 SERVICES
Applicable Service Service Location of Processing Role of the Thirdparty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Books Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US IN All the customers around the globe who have signed up for India Edition and all the users who have chosen the org country as India (in their Global Edition) delivering SMSs only to Indian Mobile numbers Email IDs and phone number of primary contact from Zoho Business transaction details (Eg: invoice number, amount, date, etc.,) of our customers Zoho's DLT registration details 2Zoho Invoice Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US IN All the customers around the globe who have signed up for India Edition and all the users who have chosen the org country as India (in their Global Edition) delivering SMSs only to Indian Mobile numbers Email IDs and phone number of primary contact from Zoho Business transaction details (Eg: invoice number, amount, date, etc.,) of our customers Zoho's DLT registration details 3Zoho Inventory Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US IN All the customers around the globe who have signed up for India Edition and all the users who have chosen the org country as India (in their Global Edition) delivering SMSs only to Indian Mobile numbers Email IDs and phone number of primary contact from Zoho Business transaction details (Eg: invoice number, amount, date, etc.,) of our customers Zoho's DLT registration details 4Zoho Expense Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US IN All the customers around the globe who have signed up for India Edition and all the users who have chosen the org country as India (in their Global Edition) delivering SMSs only to Indian Mobile numbers Email IDs and phone number of primary contact from Zoho Business transaction details (Eg: invoice number, amount, date, etc.,) of our customers Zoho's DLT registration details 5Zoho Payroll Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US IN All the customers around the globe who have signed up for India Edition and all the users who have chosen the org country as India (in their Global Edition) delivering SMSs only to Indian Mobile numbers Email IDs and phone number of primary contact from Zoho Business transaction details (Eg: invoice number, amount, date, etc.,) of our customers Zoho's DLT registration details 6Zoho Billing Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US IN All the customers around the globe who have signed up for India Edition and all the users who have chosen the org country as India (in their Global Edition) delivering SMSs only to Indian Mobile numbers Email IDs and phone number of primary contact from Zoho Business transaction details (Eg: invoice number, amount, date, etc.,) of our customers Zoho's DLT registration details 7Zoho Checkout Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US IN All the customers around the globe who have signed up for India Edition and all the users who have chosen the org country as India (in their Global Edition) delivering SMSs only to Indian Mobile numbers Email IDs and phone number of primary contact from Zoho Business transaction details (Eg: invoice number, amount, date, etc.,) of our customers Zoho's DLT registration details 8Zoho Daybook App Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US IN All the customers around the globe who have signed up for India Edition and all the users who have chosen the org country as India (in their Global Edition) delivering SMSs only to Indian Mobile numbers Email IDs and phone number of primary contact from Zoho Business transaction details (Eg: invoice number, amount, date, etc.,) of our customers Zoho's DLT registration details 9Zoho POS Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US IN All the customers around the globe who have signed up for India Edition and all the users who have chosen the org country as India (in their Global Edition) delivering SMSs only to Indian Mobile numbers Email IDs and phone number of primary contact from Zoho Business transaction details (Eg: invoice number, amount, date, etc.,) of our customers Zoho's DLT registration details 10ManageEngine Site24x7 Sending SMS and Voice-call notifications to customers with Indian mobile numbers configured. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA All the customers around the globe with Indian Mobile numbers configured Phone number Alert content 11Zoho Assist Sending SMS notifications to customers with Indian Mobile numbers configured In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All the customers around the globe with Indian Mobile numbers configured Phone number SMS content 12Zoho Lens Sending SMS notifications to customers with Indian Mobile numbers configured In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All the customers around the globe with Indian Mobile numbers configured Phone number SMS content 13ManageEngine MDM Cloud Sending SMS notifications to customers with Indian Mobile numbers configured In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All the customers around the globe with Indian Mobile numbers configured Phone number SMS content 14Zoho CRM To send SMS notifications to our Customers, Users and to their Clients. US, UK, EU and IN for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU CA KSA UK All the customers around the globe with Indian Mobile numbers configured. SMS content Sender ID Recipient's Phone number 15Zoho Campaigns Sending promotional SMSs to the end-users/clients of our customers. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US IN AU EU CA KSA All the users around the globe with their accounts hosted in the applicable data centers for delivering messages to Indian phone numbers. Phone number SMS content 16Zoho Marketing Automation Sending promotional SMSs to the end-users/clients of our customers. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 17Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 18Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 19Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP KSA All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 20Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP KSA All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 21ManageEngine Log360 Cloud To send SMS notifications related to product configurations. In India for IN DC To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 22Zoho Desk To send Helpcenter Signup & Signin OTP to the end-users/clients of our customers. In India for IN DC To provide the service and for additional purposes according to their privacy policy. IN All the customers around the globe with Indian Mobile numbers configured. SMS content Sender ID Recipient's Phone number 23ManageEngine Identity360 To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US UK EU IN CA AU All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone Number SMS Content
	1 SERVICE
Applicable Service Service Location of Processing Role of the Thirdparty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Voice To provide in-bound dialling services. US To provide the service and for additional purposes according to their privacy policy. US All the users around the globe who have signed up in the US DC and purchased unlimited DID numbers. CDR (Call Details Record) Verification documents of customers (to purchase phone numbers)
	6 SERVICES
Applicable Service Service Location of Processing Role of the Thirdparty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All the customers around the globe. European phone numbers are processed in Ireland and Sweden. Phone number SMS content 2Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 3Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 4Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 5ManageEngine Log360 Cloud To send SMS notifications related to product configurations. In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All the customers around the globe Phone number SMS content 6ManageEngine Identity360 To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. US UK EU IN CA AU All the customers around the globe. European phone numbers are processed in Ireland and Sweden. Phone Number SMS Content
	3 SERVICES
Applicable Service Service Location of Processing Role of the Thirdparty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Meeting To provide in-bound dialling services In the US for all DCs To provide the service and for additional purposes according to their privacy policy. US IN AU JP CA All the customers around the globe CDR (Call Details Record) 2Zoho Webinar To provide in-bound dialling services In the US for all DCs To provide the service and for additional purposes according to their privacy policy. US IN AU JP CA All the customers around the globe CDR (Call Details Record) 3Zoho Voice To provide in-bound dialling services In the US for all DCs To provide the service and for additional purposes according to their privacy policy. US All the customers around the globe who have signed up in the US DC and purchased TATA DID and Toll Free numbers CDR (Call Details Record) Document of customers (to purchase phone numbers)
	7 SERVICES
Applicable Service Service Location of Processing Role of the Thirdparty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 2Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 3Zoho Workerly To send SMS to client portal users for: Sign-in using SMS, Forgot password recovery method In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 4Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP KSA To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 5Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 6ManageEngine Log360 Cloud To send SMS notifications related to product configurations. In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 7ManageEngine Identity360 To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. US UK EU IN CA AU To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content
	3 SERVICES
Applicable Service Service Location of Processing Role of the Thirdparty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Campaigns Sending promotional SMSs to the end-users/clients (having US or Canada phone numbers) of our customers. In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU CA KSA All the users around the world with their accounts hosted in the applicable data centers for delivering messages to US, Canada phone numbers. Phone Number SMS Content 2Zoho Voice To provide: in-bound dialling services, 2-way SMS and MMS service to end-users/clients (having US or Canada phone number) of our customers, 1-way outbound SMS service to end-users/clients (having US or Canada phone number) of our customers In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. US All the users around the world with their accounts hosted in the US data centers for delivering messages to US, Canada phone numbers and to all the customers who have purchased Telnyx Numbers. CDR (Call Details Record) Verification documents of customers (to purchase phone numbers) Phone number Message content for SMS and MMS 3Zoho Marketing Automation Sending promotional SMSs to the end-users/clients (having US or Canada phone numbers) of our customers. In the US and Canada for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA All the users around the world with their accounts hosted in the applicable data centers for delivering messages to US, Canada phone numbers. Phone Number SMS Content
	6 SERVICES
Applicable Service Service Location of Processing Role of the Thirdparty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Bigin Sending text messages and voice call alerts to individuals, or multiple persons simultaneously In the US-East-1 for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP All the customers around the globe End users' phone number Documents of customer (to purchase phone numbers) 2ManageEngine Site24x7 Sending text messages and voice call alerts to individuals, or multiple persons simultaneously In the US-East-1 for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 3Zoho Assist Sending text messages and voice call alerts to individuals, or multiple persons simultaneously In the US-East-1 for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 4Zoho Lens Sending text messages and voice call alerts to individuals, or multiple persons simultaneously In the US-East-1 for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 5ManageEngine AlarmsOne Sending text messages and voice call alerts to individuals, or multiple persons simultaneously In the US-East-1 for all the DCs To provide the service and for additional purposes according to their privacy policy. US All the customers around the globe signed up in the US DC SMS - Customer's IT alarm data, Display name of the entity and severity of the alert 6Zoho CRM To facilitate customers to initiate and receive calls with their end users for voice call functionality through the integrated built-in telephony feature. In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN JP CA KSA UK All the customers around the globe who have enabled the built-in telephony feature. End users' phone numbers Verification documents of customer (for purchasing phone numbers)
	6 SERVICES
Applicable Service Service Location of Processing Role of the Thirdparty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 2Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 3Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP KSA All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 4Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP KSA All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 5ManageEngine Log360 Cloud To send SMS notifications related to product configurations. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 6ManageEngine Identity360 To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account In India for all the DCs To provide the service and for additional purposes according to their privacy policy. US UK EU IN CA AU All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone Number SMS Content
	2 SERVICES
Applicable Service Service Location of Processing Role of the Thirdparty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Campaigns Spam filtering, fraud detection, to improve deliverability of Zoho Campaigns In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. US IN AU All the customers of Zoho Campaigns who have signed up in the US or IN or AU DC across the globe. Email address of the sender 2Zoho Marketing Automation Spam filtering, fraud detection, to improve deliverability of Zoho Campaigns In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. US IN AU All the customers of Zoho Marketing Automation who have signed up in the US or IN or AU DC across the globe. Email address of the sender
	2 SERVICES
Applicable Service Service Location of Processing Role of the Thirdparty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Meeting To provide in-bound dialling services In Belgium for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All the customers around the globe CDR (Call Details Record) 2Zoho Webinar To provide in-bound dialling services In Belgium for all the DCs To provide the service and for additional purposes according to their privacy policy. US EU IN AU JP CA KSA UK All the customers around the globe CDR (Call Details Record)
	8 SERVICES
Applicable Service Service Location of Processing Role of the Thirdparty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account and other alert, notification messages In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 2Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 3Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 4Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 5ManageEngine Site24x7 Sending text messages to individuals, or multiple persons simultaneously In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 6Zoho Assist Sending text messages to individuals, or multiple persons simultaneously In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 7Zoho Lens Sending text messages to individuals, or multiple persons simultaneously In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 8ManageEngine MDM Cloud Sending text messages to individuals, or multiple persons simultaneously In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content

AI Service Providers — 1 provider

Provider Name

Total Services

10 SERVICES

Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed

1Zoho Notebook

To provide AI-generated content and assistance based on user input

US IN AU CA

All the customers around the globe who have subscribed to Notebook AI plan/addon

User input including text prompts and note content

2Zoho Sites

To provide AI-generated content and assistance based on user input

US IN AU CA JP

All customers who have enabled AI in their Zoho Sites configuration and make use of text prompts to generate AI-powered content and headings.

User input including prompts for generating Content and Heading

3Endpoint Central

To provide AI-generated PowerShell scripts and Sensors in DEX.

US IN AU CA JP

All customers using the DEX product web console and the DEX add-on in Endpoint Central across the applicable DCs.

User input messages and instructions for sensor generation

4Vani

To summarize text from various elements in a Zone within the Vani service, and to generate flowchart diagrams based on user prompts.

US IN CA AU

All the customers around the globe who have signed up in the applicable data centers and who have enabled Vani AI.

For summarization: The text content contained within user-selected shapes, frames, Sticky notes, Tables, Connectors, Mindmap, or zones

For flowchart generation: A natural language prompt provided by the user describing the desired flowchart

5Zoho Desk

Support Specialist (AI Agent): Generates and sends AI-generated replies to incoming email threads when a ticket is assigned to the Support Specialist Agent.

Resolution Expert (AI Agent): Summarize the ticket and then generates resolution steps to address the customer's query when assigned to the Resolution Expert Agent.

US IN

All the customers of Zoho Desk who have signed up in the US or IN and have enabled the ZIA Agents functionality.

Text content from tickets and article information processed through the Answer Bot

6Zoho Apptics

To analyze application crash logs, provide debugging suggestions, and assist with generating responses for app store reviews.

US IN AU CA JP

All the customers around the globe who have signed up in the applicable data centers and who have enabled AI Summaries and AI Replies features.

For crash log analysis: Anonymized crash log data

For responding to store reviews: Publicly available app reviews from the respective app stores

7Zoho Social

AI-generated content and Image based on user input

US IN AU CA JP

All Customers who enabled Zia Integrations in Zoho Social.

User input including prompts for generating Content, Image & Replies

8Zoho Bigin

1) Summarize - Generates concise summaries of CRM records, notes, whatsapp messages, emails to give users a quick overview.

2) Email Writing Assistant - Suggests and drafts professional emails based on user intent.

3) Churn Anlyser - Analyses CRM data of churned customers to identify patterns and surface the likely reasons behind customer churn.

4) Cross Sell Genie - Recommends relevant products or services to existing customers based on their purchase history and CRM profile.

5) Email-in Reply Assistant - Automatically drafts replies to incoming emails using CRM context and conversation history.

US IN AU

All the customers around the globe in Premier, Bigin 360 and Zoho One Plans and have enabled the AI functionality.

Customer and business data stored in Bigin — including records, notes, emails, and interaction history — is shared with OpenAI to power Zia AI features. The data shared is limited to what is relevant to the specific feature being used.

9Zoho People

To execute actions, generate data-backed reports and insights, summarize policies, provide writing assistance, and in-app navigation based on the user input

All users of the organization based on configurations set by the administrator

User inputs including text, audio prompts, and file uploads

10ManageEngine Site24x7

To provide AI generated content and assistance based on user input

US IN JP CA

Customers who have enabled ZKS integration to use the Ask Zia feature

User queries, Product KBs, help docs, Logs, metrics, traces, availability and other performance metrics.

Note:

If you enable the TFA settings(SMS method) for your Zoho Account, irrespective of the Zoho services that you use, the sub-processor associated with Zoho Account(for sending the SMS) will be utilized. Additionally, general services such as account recovery using SMS, sign up/sign in using SMS, adding a new number to your Zoho Account also uses the sub-processors associated with Zoho Accounts irrespective of the other Zoho applications you may use.
If you use our suite of applications such as Zoho One, "Plus" suites, then the sub-processors associated with each of the respective products in those bundles would apply as mentioned in the above tabular column.
If you are the admin of any Zoho service for your organization, you can choose to subscribe for notifications on modifications (addition and change) of sub-processors in this page by clicking here.
Some of the sub-processors will be enabled by default, and the admin will be given the option to turn it off and few other sub-processors will be disabled by default and the admin of the org can enable it, as per their organisation's requirement.