We may share your service data with the following entities for a business purpose incidental to the services provided to you by us
Filter by Applicable Services
SUB-CONTRACTOR NAME | SERVICE | LOCATION OF PROCESSING | APPLICABLE ZOHO SERVICES | APPLICABLE DATA CENTER | APPLICABLE FOR | TYPE OF DATA SHARED/PROCESSED |
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Amazon SES | Sending emails to multiple persons simultaneously | In the US West (Oregon) US-West-2 for the US, IN & AU DC In Europe (Ireland) EU-West-1 for the EU DC |
Zoho Survey | US, EU, IN, AU | All the customers around the globe | 1. Recipient email addresses 2. Associated recipient contact properties in the Email content |
Amazon CDN | To provide a content delivery network to improve the speed of data transmission | Worldwide | 1. Zoho PageSense | US, EU, IN, AU | All the customers around the globe | Static webpage content and custom scripts |
2. Site24x7 | US, EU, IN, AU | All the customers around the globe | Static webpage content and custom scripts | |||
3. Zoho Books, 4. Zoho Invoice, 5. Zoho Inventory, 6. Zoho Expense, 7. Zoho Payroll, 8. Zoho Subscriptions, 9. Zoho Checkout |
US, IN | All the customers around the globe who have signed up in the US or IN DC. | Static webpage content and IP address | |||
Amazon SNS | Sending text messages to individuals, or multiple persons simultaneously | In the US-East for the US & IN DCs In the EU for the EU DC In the AU for the AU DC |
Zoho Shifts | US, EU, IN, AU | All the customers around the globe | Phone number |
Daxtra | To parse CVs, resume or other candidate information | In Singapore for the US, IN & AU DCs In Ireland for the EU DC |
Zoho Recruit | US, IN, AU, EU | All the customers around the globe | Resume |
Easy Post | A shipping service used to deliver goods/items | In the US for all the DCs | 1. Zoho Books 2. Zoho Inventory 3. Zakya (Restricted Users) |
US, EU, IN, AU | All the customers around the globe | 1. Customer's postal address (Shipment dispatch address), 2. End user's postal address (Shipment destination address), 3. Shipment specific details (Eg: Dimension, weight of the package, etc) |
Google Translate | To carry out translation between different languages | In the US for all the DCs | 1. Zoho Creator | US, EU, IN, AU | All the customers around the globe who have signed up for Premium and Ultimate Edition | 1. Application meta data (Eg: Application name, Form name, Fields name, etc) 2. Static content of the creator website other than the User/Application specific data |
2. Zoho Survey | US, EU, IN, AU | All the customers around the globe who have signed up for Pro and Enterprise Edition | Survey meta data (Eg: Survey name, Question message, Option message, etc) created by the customer | |||
3. Zoho SalesIQ | US, EU, IN, AU | All the customers around the globe who have signed up for Pro and Enterprise Edition | Chat text | |||
Litmus | To preview the Zoho Campaigns output in various browsers | In the US-East for all the DCs | Zoho Campaigns | US, IN, AU | All the customers around the globe who have signed up in the US or IN or AU DC | Email Content |
Perfios | To fetch bank transactions statements | In Singapore & India for the US & IN DCs | 1. Zoho Books 2. Zoho Expense |
US, IN | All the customers who have signed up for Indian Edition & GCC Edition in US or IN DC | Bank PDF Statements |
Postal Methods | To deliver hard copies of commercial documents. | In the US for all the DCs | 1. Zoho Invoice 2. Zoho Books 3. Zoho Inventory |
US, IN, AU | All the customers around the globe who have signed up for US Edition in US or IN or AU DC | 1. Invoice PDF 2. End users' address 3. Address of Zoho customer |
Veryfi | To extract data from the documents uploaded for auto scan. | In the US(East and West) for the US DC In Canada, Europe (Frankfurt) for the EU DC In Asia / Pacific (Australia) for the IN & AU DCs |
1. Zoho Expense 2. Zoho Books 3. Zoho Invoice 4. Zoho Inventory |
US, EU, IN, AU | All the customers around the globe | 1. Receipts uploaded by the customers 2. Country and Currency of the customer. |
Yodlee | To fetch bank transactions statements | In the US for all the DCs | 1. Zoho Books 2. Zoho Expense |
US, IN, AU | All the customers around the globe who have signed up in the US or IN or AU DC | Bank account information and its transactions. |
In this context, "Third Party Service Provider" means those recipients of personal information that do not fall strictly under the category of sub-processors. It may be because either Zoho is acting as a controller for the information shared with the Third Party Service Provider (such as information processed for spam filtering and fraud prevention) or the Third Party Service Provider acts as an independent controller (for example, because of a legal obligation). The role of each Third Party Service Provider is specified below.
We will give you a choice to disable the use of a particular Third Party Service Provider except when the Third Party Service Provider is used for critical requirements such as fraud prevention. Where we do not give you a choice to disable the use of a particular Third Party Service Provider, we will take measures to ensure that your information is secure and is processed in compliance with applicable data protection laws.
NAME OF THE THIRDPARTY SERVICE PROVIDER | SERVICE | LOCATION OF PROCESSING | ROLE OF THE THIRDPARTY SERVICE PROVIDER | APPLICABLE ZOHO SERVICES | APPLICABLE DATA CENTER | APPLICABILITY | DATA PROCESSED |
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AMD | Sending text messages to individuals, or multiple persons simultaneously | EU | To provide the service and for additional purposes according to their privacy policy. | 1. Zoho Accounts, 2. Zoho Sign, 3. Zoho Assist, 4. Zoho Notebook, 5. Zoho Lens |
EU | All the customer who have signed up in EU DC after 27-Sep-2021 | Phone number |
BulkSMS | Sending text messages to individuals, or multiple persons simultaneously | In Ireland and South Africa for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Site24x7 | US, EU, IN, AU | All the customers around the globe | 1. Phone number 2. SMS content |
2. ManageEngine MDM Cloud | US, EU, IN, AU | All the customers around the globe | 1. Phone number 2. SMS content |
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Clickatell | Sending text messages to individuals, or multiple persons simultaneously | In Ireland for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Site24x7 | US, EU, IN, AU | All the customers around the globe | 1. Phone number 2. SMS content |
2. ManageEngine AlarmsOne | US | All the customers around the globe | 1. Phone number 2. SMS content |
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3. ManageEngine MDM Cloud | US, EU, IN, AU | All the customers around the globe | 1. Phone number 2. SMS content |
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4. ManageEngine ADSelfServicePlus | US, EU, IN, AU | All the customers around the globe | 1. Phone number 2. SMS content |
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Kaleyra | Sending SMS notifications to our customers and to their clients. | In India for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Zoho Books 2. Zoho Invoice 3. Zoho Inventory 4. Zoho Expense 5. Zoho Books - Payroll 6. Zoho Subscriptions 7. Zoho Checkout 8. Zoho Daybook App 9. Zakya (Restricted Users) |
US, EU, IN, AU | All the customers around the globe who have signed up for India Edition and all the users who have chosen the org country as India(in their Global Edition) delivering SMSs only to Indian Mobile numbers | 1. Email IDs and phone number of primary contact from Zoho 2. Business transaction details (Eg: invoice number, amount, date, etc.,) of our customers 3. Zoho's DLT registration details |
10. Site24x7 | US, EU, IN, AU | All the customers around the globe with Indian Mobile numbers configured | 1. Phone number 2. SMS content |
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11. ManageEngine MDM Cloud | US, EU, IN, AU | All the customers around the globe with Indian Mobile numbers configured | 1. Phone number 2. SMS content |
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Sinch (formerly CLX) | To send SMS during: a. Two Factor Authentication(TFA) b. Sign-up using SMS c. Sign-in using SMS d. Account Recovery using SMS e. Forgot password recovery method f. Addition of a number to your account |
In North California, Ashburn for the US, IN & AU DCs In Ireland, Sweden for the EU DC |
To provide the service and for additional purposes according to their privacy policy. | 1. Zoho Accounts, 2. Zoho Sign, 3. Zoho Assist, 4. Zoho Notebook, 5. Zoho Lens |
US, EU, IN, AU | All the customers around the globe. European phone numbers are processed in Ireland and Sweden. | Phone Number |
Tata communications | To provide in-bound dialing services | In Canada for all the DCs | To provide the service and for additional purposes according to their privacy policy. | Zoho Meeting | US, EU, IN, AU | All the customers around the globe | CDR (Call Details Record) |
TeleSign | To send SMS during: a. Two Factor Authentication(TFA) b. Sign-up using SMS c. Sign-in using SMS d. Account Recovery using SMS e. Forgot password recovery method f. Addition of a number to your Account |
In the US for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Zoho Accounts, 2. Zoho Sign, 3. Zoho Workerly, 4. Zoho Assist, 5. Zoho Notebook, 6. Zoho Lens |
US, IN, AU | All the customers around the globe | Phone number |
Twilio | Sending text messages and voice call alerts to individuals, or multiple persons simultaneously | In the US-East-1 for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 1. Zoho Bigin | US, EU, IN, AU | All the customers around the globe | End users' phone number and the documents of customer (to purchase phone numbers) |
2. Site24x7 | US, EU, IN, AU | All the customers around the globe | Phone number and the content (to be delivered to the customer) for SMS and Voice calls | ||||
3. ManageEngine AlarmsOne | US-East | All the customers around the globe signed up in the US DC | SMS - Customer's IT alarm data, Display name of the entity and severity of the alert. Call - Phone number is used to send call notification |
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Validity | Spam filtering, fraud detection, to improve deliverability of Zoho Campaigns | In the US for all the DCs | To provide the service and for additional purposes according to their privacy policy. | Zoho Campaigns | US, IN, AU | All the customers of Zoho Campaigns who have signed up in the US or IN or AU DC across the globe. | Email address of the sender |
Voxbone | To provide in-bound dialing services | In Belgium for all the DCs | To provide the service and for additional purposes according to their privacy policy. | Zoho Meeting | US, EU, IN, AU | All the customers around the globe | CDR (Call Details Record) |
ZeroBounce | To validate user's contacts and remove inactive email addresses from the list to have better email delivery performance. | In the EU for all the DCs | To provide the service and for additional purposes according to their privacy policy. | Zoho Campaigns | US, IN, AU | All the customers around the globe signed up in the US or IN or AU DC | Customer's recipient email addresses. |