Why Site24x7 is a better alternative to ServiceNow ITOM and Cloud Observability
Full-stack infrastructure and application monitoring
Unlike platforms that depend heavily on external agents or third-party plugins for deeper monitoring, Site24x7’s built-in capabilities give you unified insights across hybrid, cloud-native, and on-premises workloads, including containers, VMs, and network devices. Whether it’s .NET, Java, Node.js, or PHP, Site24x7 delivers end-to-end visibility into applications and infrastructure.
Powerful and comprehensive network monitoring
Site24x7 helps you manage complex networks and multi-vendor devices from a single, unified dashboard. Monitor availability, performance, traffic, and configurations while detecting firmware vulnerabilities, ensuring compliance, and automating routine tasks. Track WAN and VoIP performance with precision, streamline IP address management, and gain real-time visibility into SDN and SD-WAN environments.
Scale ahead with better observability
From containers to clouds to code, Site24x7 unifies metrics, traces, events, and logs with long-term retention and powerful regex search. It cuts through silos and simplifies troubleshooting without relying on external tools or complex setup.
One-stop shop for your IT monitoring needs
Site24x7—part of ManageEngine's IT management suite—offers a centralized platform for IT monitoring, spanning service management, endpoint management, and security. Backed by continuous R&D and a customer-first approach, it’s built to support evolving IT demands.
ManageEngine Site24x7 vs. ServiceNow ITOM + Cloud Observability
Services Offered | ManageEngine Site24x7 | ServiceNow ITOM + Cloud Observability |
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Infrastructure monitoring | ||
OS Support: Windows, Linux, Solaris, IBM AIX, Mac OS and FreeBSD | ![]() (80+ performance metrics) |
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Dell iDRAC, HP iLO, and HP UX Monitoring | ![]() |
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Services and Process Monitoring | ![]() |
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Database Monitoring | ![]() (Microsoft SQL, MySQL, PostgreSQL, MySQL NDB Cluster, Amazon RDS for MySQL, Amazon Aurora MySQL, Amazon RDS for PostgreSQL, Amazon Aurora PostgreSQL and Microsoft SQL Insight) |
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Cron Monitoring | ![]() |
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Metrics Monitoring (StatsD, Prometheus) | ![]() |
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SMART Disk Monitoring | ![]() |
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Integration (Plugins) | ![]() |
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Custom Plugins | ![]() |
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Multi-Cloud Monitoring | ||
AWS Monitoring | ![]() |
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Azure Monitoring | ![]() |
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GCP Monitoring | ![]() |
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OCI Monitoring | ![]() |
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Recommendation Reports for Cloud Platforms (via ManageEngine CloudSpend) | ![]() |
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Cloud Cost Management (via ManageEngine CloudSpend) | ![]() |
![]() ITOM Bundle does not have cloud cost management. It comes under ITAM bundle |
Virtualization monitoring | ||
VMware Monitoring | ![]() (Monitors VMware clusters, vCenter, ESX/ESXi hosts, VMs, datastores, resource pools, snapshots, and hardware sensors) |
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Nutanix Monitoring | ![]() (Monitors Nutanix clusters, hosts, and VMs) |
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Hyper-V Monitoring | ![]() |
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Linux KVM Monitoring | ![]() |
![]() Limited to detection and CMDB mapping |
Citrix Xen Server Monitoring | ![]() |
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Container Monitoring | ||
Kubernetes Monitoring | ![]() |
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Docker Monitoring | ![]() |
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RedHat OpenShift Monitoring | ![]() |
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Network Monitoring | ||
Network Discovery via SNMP and ICMP | ![]() (SNMP, ICMP, and CIDR) |
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SNMP v1-3 Support | ![]() |
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Support for Devices like Routers, Switches, Firewalls, and Printers | ![]() |
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Device Templates | ![]() (Over 11000 devices from 450+ vendors supported) |
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Custom SNMP Monitoring | ![]() |
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SNMP Traps for Instant Alerts | ![]() |
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Layer 2/Layer 3 and Topology Maps | ![]() |
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Infrastructure Details | ![]() |
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Network Traffic Monitoring (NetFlow) | ![]() (Supports NetFlow, sFlow, J-Flow, CFlow, IPFIX, NetStream, and AppFlow. Analyzes top applications and conversations by source and destination using the application and DSCP templates.) |
![]() Supports only NetFlow |
Bandwidth Monitoring | ![]() |
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Network Configuration Management (NCM) | ![]() |
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Firmware Vulnerability Management | ![]() |
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Network Configuration Compliance | ![]() |
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Interfaces Monitoring for Traffic and Errors Discards | ![]() |
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Cisco Meraki Monitoring | ![]() |
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Cisco WLC Monitoring | ![]() |
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Cisco ACI Monitoring | ![]() |
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Meraki Maps | ![]() |
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VPN Monitoring | ![]() |
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VoIP Monitoring | ![]() |
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WAN Monitoring | ![]() |
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Log Management | ||
Query-based Searching | ![]() |
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Saved Searches | ![]() |
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Alerts | ![]() |
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Pre-defined Dashboards | ![]() |
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Longer Retention | ![]() |
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Cluster Messages based on Pattern Similarity | ![]() |
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Link between Log Types | ![]() |
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Regex-based Search | ![]() |
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Default Application Log Discovery | ![]() |
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Cloud Logs | ![]() |
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Remote File Monitoring | ![]() |
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Custom Log Collection | ![]() |
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Search and Visualizations | ![]() |
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Multiple Log Pattern | ![]() |
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Live Tail | ![]() |
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Website Experience Monitoring | ||
Website Monitoring | ![]() |
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Synthetic Monitoring (Browser) | ![]() |
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Webpage Speed (Browser) Monitoring | ![]() |
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REST API Transaction Monitoring | ![]() |
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DNS Server Monitoring | ![]() |
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Ping Monitoring | ![]() |
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Port Monitoring | ![]() |
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SOAP Services Monitoring | ![]() |
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WebSocket Monitoring | ![]() |
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NTP Monitoring | ![]() |
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FTP Server and Transfer Monitoring | ![]() |
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Mail Delivery Monitoring | ![]() |
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Global Monitoring Locations | ![]() (130+) |
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Configurable Polling Frequency | ![]() |
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ISP Latency Monitoring | ![]() |
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Mobile Network Monitoring | ![]() |
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Real User Monitoring (RUM) | ||
Real-time Performance Monitoring | ![]() |
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User Sessions and Segmentation | ![]() |
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Web Vitals and Waterfall Analysis | ![]() |
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Source Map for JavaScript | ![]() |
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Session Replay | ![]() |
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Security Monitoring | ||
SSL/TLS Certificate Monitoring | ![]() |
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Website Defacement Monitoring | ![]() |
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Real-time Blocklist (RBL) Check | ![]() |
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Brand Reputation Monitoring | ![]() |
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Domain Expiry Monitoring | ![]() |
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Application Performance Monitoring | ||
OpenTelemetry Integration | ![]() |
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Java, .Net, PHP, Ruby, Python, and Node.js | ![]() |
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Service Maps | ![]() |
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Mobile Application Monitoring | ![]() (Android, iOS, React Native, Flutter) |
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Thread Dump Analysis | ![]() |
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Critical Application Perfomance Monitoring Features | ![]() |
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Distributed Tracing | ![]() |
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Memory Leak Detection | ![]() |
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Key Transactions Tracking | ![]() |
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Milestone Marker | ![]() |
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Mobile Monitoring for Flutter App | ![]() |
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Platform features | ||
Support for Monitor Grouping and Management | ![]() |
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Free Tools | ![]() |
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Maintenance Period | ![]() |
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Resource Organization using Tags | ![]() |
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Setting Monitor Dependencies | ![]() |
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Threshold based Alerting | ![]() |
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Configuration Rules for Automatic Association of Properties | ![]() |
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Out-of-the-box Reports | ![]() |
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Email Reports | ![]() |
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SLA Management and Reporting | ![]() |
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Status Pages | ![]() |
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IT Automation | ![]() |
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Multi-User Login | ![]() |
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Customizable Dashboards | ![]() |
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Terraform Support | ![]() |
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APIs | ![]() |
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Role-based Access Control (RBAC) | ![]() |
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For MSPs | ||
Multi-tenancy | ![]() |
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White Labeling | ![]() |
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Single Invoice | ![]() |
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Data Isolation between Customers | ![]() |
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Business Units to administer individual monitoring accounts based on business application, geography, type, and resource ownership | ![]() |
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AIOps | ||
Anomaly Detection | ![]() |
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Dynamic Thresholds for Anomaly Detection | ![]() |
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Forecasting | ![]() |
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Outlier Detection in Capacity Planning | ![]() |
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Alerts | ||
Voice Call, SMS, and Mobile App Notifications | ![]() |
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Alarm Management | ![]() |
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Mobile App | ||
Android, iOS, Tablet Apps | ![]() |
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TV Apps | ![]() |
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Third-party integrations | ||
Freshservice, Freshdesk, Moogsoft, ConnectWise Manage, Zoho Desk, ManageEngine AlarmsOne, ManageEngine ServiceDesk Plus Cloud, ManageEngine ServiceDesk Plus On-Premises, ManageEngine ServiceDesk Plus MSP, Webhooks, Zendesk, Splunk On-Call (VictorOps), Discord, BigPanda, Zoho Cliq, Telegram, Amazon EventBridge, Zapier, Zoho Analytics, ManageEngine Analytics Plus, and LAMA | ![]() |
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Jira, OpsGenie, PagerDuty, Slack, Teams, etc. via Spokes or Webhooks. | ![]() |
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Secure Login Features | ||
SSO Capability | ![]() |
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Biometrics Authentication | ![]() |
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Two-factor Authentication | ![]() |
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Okta login Support | ![]() |
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Active Directory Integration | ![]() |
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Support Options | ||
Phone | ![]() |
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Chat | ![]() |
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Documentation | ![]() |
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Community | ![]() |
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Knowledge Base | ![]() |
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Academy (LMS) | ![]() |
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Pricing | ||
Pricing Starts at | $9.00 | No transparent pricing. Third party sources indicate that ServiceNowITOM modules (including Observability) range from ~$150–200/user/month |
Free Trial | ![]() |
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Free Training | ![]() |
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