| Infrastructure monitoring |
| OS Support: Windows, Linux, Solaris, IBM AIX, Mac OS and FreeBSD |
(80+ performance metrics) |
but not as granular as Site24x7 |
| Dell iDRAC, HP iLO, and HP UX Monitoring |
|
 |
| Services and Process Monitoring |
|
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| Database Monitoring |
(Microsoft SQL, MySQL, PostgreSQL, MySQL NDB Cluster, Amazon RDS for MySQL, Amazon Aurora MySQL, Amazon RDS for PostgreSQL, Amazon Aurora PostgreSQL and Microsoft SQL Insight) |
|
| Cron Monitoring |
|
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| Metrics Monitoring (StatsD, Prometheus) |
|
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| SMART Disk Monitoring |
|
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| Integration (Plugins) |
|
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| Custom Plugins |
|
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| Multi-Cloud Monitoring |
| AWS Monitoring |
|
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| Azure Monitoring |
|
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| GCP Monitoring |
|
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| OCI Monitoring |
|
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| Recommendation Reports for Cloud Platforms (via ManageEngine CloudSpend) |
|
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| Cloud Cost Management (via ManageEngine CloudSpend) |
|
ITOM Bundle does not have cloud cost management. It comes under ITAM bundle |
| Virtualization monitoring |
| VMware Monitoring |
(Monitors VMware clusters, vCenter, ESX/ESXi hosts, VMs, datastores, resource pools, snapshots, and hardware sensors) |
|
| Nutanix Monitoring |
(Monitors Nutanix clusters, hosts, and VMs) |
|
| Hyper-V Monitoring |
|
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| Linux KVM Monitoring |
|
Limited to detection and CMDB mapping |
| Citrix XenServer Monitoring |
|
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| Container Monitoring |
| Kubernetes Monitoring |
|
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| Docker Monitoring |
|
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| RedHat OpenShift Monitoring |
|
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| Network Monitoring |
| Network Discovery via SNMP and ICMP |
(SNMP, ICMP, and CIDR) |
|
| SNMP v1-3 Support |
|
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| Support for Devices like Routers, Switches, Firewalls, and Printers |
|
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| Device Templates |
(Over 11000 devices from 450+ vendors supported) |
|
| Custom SNMP Monitoring |
|
With custom probes / sensors |
| SNMP Traps for Instant Alerts |
|
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| Layer 2/Layer 3 and Topology Maps |
|
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| Infrastructure Details |
|
Limited |
| Network Traffic Monitoring (NetFlow) |
(Supports NetFlow, sFlow, J-Flow, CFlow, IPFIX, NetStream, and AppFlow. Analyzes top applications and conversations by source and destination using the application and DSCP templates.) |
Supports only NetFlow |
| Bandwidth Monitoring |
|
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| Network Configuration Management (NCM) |
|
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| Firmware Vulnerability Management |
|
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| Network Configuration Compliance |
|
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| Interfaces Monitoring for Traffic and Errors Discards |
|
Partial |
| Cisco Meraki Monitoring |
|
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| Cisco WLC Monitoring |
|
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| Cisco ACI Monitoring |
|
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| Meraki Maps |
|
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| VPN Monitoring |
|
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| VoIP Monitoring |
|
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| WAN Monitoring |
|
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| Log Management |
| Query-based Searching |
|
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| Saved Searches |
|
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| Alerts |
|
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| Pre-defined Dashboards |
|
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| Longer Retention |
|
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| Cluster Messages based on Pattern Similarity |
|
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| Link between Log Types |
|
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| Regex-based Search |
|
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| Default Application Log Discovery |
|
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| Cloud Logs |
|
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| Remote File Monitoring |
|
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| Custom Log Collection |
|
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| Search and Visualizations |
|
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| Multiple Log Pattern |
|
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| Live Tail |
|
|
| Website Experience Monitoring |
| Website Monitoring |
|
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| Synthetic Monitoring (Browser) |
|
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| Webpage Speed (Browser) Monitoring |
|
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| REST API Transaction Monitoring |
|
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| DNS Server Monitoring |
|
|
| Ping Monitoring |
|
Partial |
| Port Monitoring |
|
|
| SOAP Services Monitoring |
|
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| WebSocket Monitoring |
|
|
| NTP Monitoring |
|
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| FTP Server and Transfer Monitoring |
|
|
| Mail Delivery Monitoring |
|
|
| Global Monitoring Locations |
(130+) |
|
| Configurable Polling Frequency |
|
|
| ISP Latency Monitoring |
|
|
| Mobile Network Monitoring |
|
|
| Real User Monitoring (RUM) |
| Real-time Performance
Monitoring |
|
|
| User Sessions and
Segmentation |
|
|
| Web Vitals and Waterfall
Analysis |
|
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| Source Map for JavaScript |
|
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| Session Replay |
|
|
| Security Monitoring |
| SSL/TLS Certificate Monitoring |
|
|
| Website Defacement
Monitoring |
|
|
| Real-time Blocklist (RBL)
Check |
|
|
| Brand Reputation Monitoring |
|
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| Domain Expiry Monitoring |
|
|
| Application Performance Monitoring |
| OpenTelemetry Integration |
|
|
| Java, .Net, PHP, Ruby, Python, and Node.js |
|
|
| Service Maps |
|
Partial |
| Mobile Application Monitoring |
(Android, iOS, React Native, Flutter) |
|
| Thread Dump Analysis |
|
|
| Critical Application Performance Monitoring Features |
|
|
| Distributed Tracing |
|
Partial |
| Memory Leak Detection |
|
|
| Key Transactions Tracking |
|
|
| Milestone Marker |
|
|
| Mobile Monitoring for Flutter App |
|
|
| Platform features |
| Support for Monitor Grouping and Management |
|
|
| Free Tools |
|
|
| Maintenance Period |
|
|
| Resource Organization using Tags |
|
|
| Setting Monitor Dependencies |
|
|
| Threshold based Alerting |
|
|
| Configuration Rules for Automatic Association of Properties |
|
|
| Out-of-the-box Reports |
|
|
| Email Reports |
|
|
| SLA Management and Reporting |
|
|
| Status Pages |
|
|
| IT Automation |
|
|
| Multi-User Login |
|
|
| Customizable Dashboards |
|
|
| Terraform Support |
|
|
| APIs |
|
|
| Role-based Access Control (RBAC) |
|
|
| For MSPs |
| Multi-tenancy |
|
|
| White Labeling |
|
|
| Single Invoice |
|
|
| Data Isolation between Customers |
|
|
| Business Units to administer individual monitoring accounts based on business application, geography, type, and resource ownership |
|
|
| AIOps |
| Data Ingestion |
Metrics, logs, traces, RUM, SNMP, OpenTelemetry, plugins |
Collects events, metrics, telemetry |
| Anomaly Detection |
Zia ML with RPCA, baselining, seasonal benchmarking |
Via AIOps / Operational Intelligence |
| Root Cause Analysis |
Auto RCA with service maps and impact view |
Event correlation, CI relationships, service mapping |
| Automation |
Runbooks, scripts, webhooks, remediation tools |
Orchestration, workflows, self-healing |
| Low-Data Learning |
Works with 14+ days of data |
Limited (AI / ML models in ServiceNow) |
| Forecasting |
7-day alerts and capacity reports |
Predictive operations, capacity forecasting |
| LLM Observability |
Token usage, latency, guardrails (OpenAI, Azure) |
Limited to their platform |
| Dashboards |
Custom views, AI widgets, reporting |
ServiceNow dashboards, maps, visualizations |
| User Experience |
Guided workflows, NLP chatbot, mobile apps |
Modern UI in ServiceNow, evolving releases |
| Alerts |
| Voice Call, SMS, and Mobile App Notifications |
|
|
| Alarm Management |
|
|
| Mobile App |
| Android, iOS, Tablet Apps |
|
|
| TV Apps |
|
|
| Third-party integrations |
| Freshservice, Freshdesk, Moogsoft, ConnectWise Manage, Zoho Desk, ManageEngine AlarmsOne, ManageEngine ServiceDesk Plus Cloud, ManageEngine ServiceDesk Plus On-Premises, ManageEngine ServiceDesk Plus MSP, Webhooks, Zendesk, Splunk On-Call (VictorOps), Discord, BigPanda, Zoho Cliq, Telegram, Amazon EventBridge, Zapier, Zoho Analytics, ManageEngine Analytics Plus, and LAMA |
|
|
| Jira, OpsGenie, PagerDuty, Slack, Teams, etc. via Spokes or Webhooks. |
|
|
| Secure Login Features |
| SSO Capability |
|
|
| Biometrics Authentication |
|
|
| Two-factor Authentication |
|
|
| Okta login Support |
|
|
| Active Directory Integration |
|
|
| Support Options |
| Phone |
|
|
| Chat |
|
|
| Email |
|
|
| Documentation |
|
|
| Community |
|
|
| Knowledge Base |
|
|
| Academy (LMS) |
|
|
| Pricing |
| Pricing Starts at |
$9.00 |
No transparent pricing. Third party sources indicate that ServiceNowITOM modules (including Observability) range from ~$150–200/user/month |
| Free Trial |
|
|
| Free Training |
|
|
