Log In

Looking for ServiceNow ITOM and Cloud Observability alternative?

Monitor everything—from infrastructure and containers to applications and networks—with no blind spots. Site24x7 complements deep technical visibility with real user experience insights, offering context that traditional ITOM tools often miss.

Request Demo Get Quote

Awards and recognitions

Database Monitoring

Database Monitoring

Log Management

Log Management

Observability Solution

Observability Solution

Log Management

Log Management

Cloud Infrastructure Monitoring

Cloud Infrastructure Monitoring

Why Site24x7 is a better alternative to ServiceNow ITOM and Cloud Observability

Full-stack infrastructure and application monitoring

Unlike platforms that depend heavily on external agents or third-party plugins for deeper monitoring, Site24x7’s built-in capabilities give you unified insights across hybrid, cloud-native, and on-premises workloads, including containers, VMs, and network devices. Whether it’s .NET, Java, Node.js, or PHP, Site24x7 delivers end-to-end visibility into applications and infrastructure.

Powerful and comprehensive network monitoring

Site24x7 helps you manage complex networks and multi-vendor devices from a single, unified dashboard. Monitor availability, performance, traffic, and configurations while detecting firmware vulnerabilities, ensuring compliance, and automating routine tasks. Track WAN and VoIP performance with precision, streamline IP address management, and gain real-time visibility into SDN and SD-WAN environments.

Scale ahead with better observability

From containers to clouds to code, Site24x7 unifies metrics, traces, events, and logs with long-term retention and powerful regex search. It cuts through silos and simplifies troubleshooting without relying on external tools or complex setup.

One-stop shop for your IT monitoring needs

Site24x7—part of ManageEngine's IT management suite—offers a centralized platform for IT monitoring, spanning service management, endpoint management, and security. Backed by continuous R&D and a customer-first approach, it’s built to support evolving IT demands.

ManageEngine Site24x7 vs. ServiceNow ITOM + Cloud Observability

Services Offered ManageEngine Site24x7 ServiceNow ITOM + Cloud Observability
Infrastructure monitoring
OS Support: Windows, Linux, Solaris, IBM AIX, Mac OS and FreeBSD yes
(80+ performance metrics)
yes
but not as granular as Site24x7
Dell iDRAC, HP iLO, and HP UX Monitoring yes no
Services and Process Monitoring yes yes
Database Monitoring yes
(Microsoft SQL, MySQL, PostgreSQL, MySQL NDB Cluster, Amazon RDS for MySQL, Amazon Aurora MySQL, Amazon RDS for PostgreSQL, Amazon Aurora PostgreSQL and Microsoft SQL Insight)
yes
Cron Monitoring yes yes
Metrics Monitoring (StatsD, Prometheus) yes no
SMART Disk Monitoring yes no
Integration (Plugins) yes yes
Custom Plugins yes yes
Multi-Cloud Monitoring
AWS Monitoring yes yes
Azure Monitoring yes yes
GCP Monitoring yes yes
OCI Monitoring yes yes
Recommendation Reports for Cloud Platforms (via ManageEngine CloudSpend) yes yes
Cloud Cost Management (via ManageEngine CloudSpend) yes no
ITOM Bundle does not have cloud cost management. It comes under ITAM bundle
Virtualization monitoring
VMware Monitoring yes
(Monitors VMware clusters, vCenter, ESX/ESXi hosts, VMs, datastores, resource pools, snapshots, and hardware sensors)
yes
Nutanix Monitoring yes
(Monitors Nutanix clusters, hosts, and VMs)
yes
Hyper-V Monitoring yes no
Linux KVM Monitoring no yes
Limited to detection and CMDB mapping
Citrix Xen Server Monitoring no yes
Container Monitoring
Kubernetes Monitoring yes no
Docker Monitoring yes no
RedHat OpenShift Monitoring yes no
Network Monitoring
Network Discovery via SNMP and ICMP yes
(SNMP, ICMP, and CIDR)
yes
SNMP v1-3 Support yes yes
Support for Devices like Routers, Switches, Firewalls, and Printers yes yes
Device Templates yes
(Over 11000 devices from 450+ vendors supported)
no
Custom SNMP Monitoring yes yes
With custom probes / sensors
SNMP Traps for Instant Alerts yes yes
Layer 2/Layer 3 and Topology Maps yes yes
Infrastructure Details yes yes
Limited
Network Traffic Monitoring (NetFlow) yes
(Supports NetFlow, sFlow, J-Flow, CFlow, IPFIX, NetStream, and AppFlow. Analyzes top applications and conversations by source and destination using the application and DSCP templates.)
yes
Supports only NetFlow
Bandwidth Monitoring yes no
Network Configuration Management (NCM) yes yes
Firmware Vulnerability Management yes no
Network Configuration Compliance yes no
Interfaces Monitoring for Traffic and Errors Discards yes yes
Partial
Cisco Meraki Monitoring yes no
Cisco WLC Monitoring yes no
Cisco ACI Monitoring yes no
Meraki Maps yes no
VPN Monitoring yes no
VoIP Monitoring yes no
WAN Monitoring yes no
Log Management
Query-based Searching yes yes
Saved Searches yes yes
Alerts yes yes
Pre-defined Dashboards yes yes
Longer Retention yes no
Cluster Messages based on Pattern Similarity yes no
Link between Log Types yes yes
Regex-based Search yes no
Default Application Log Discovery yes no
Cloud Logs yes yes
Remote File Monitoring yes no
Custom Log Collection yes yes
Search and Visualizations yes yes
Multiple Log Pattern yes yes
Live Tail no yes
Website Experience Monitoring
Website Monitoring yes no
Synthetic Monitoring (Browser) yes yes
Webpage Speed (Browser) Monitoring yes no
REST API Transaction Monitoring yes no
DNS Server Monitoring yes no
Ping Monitoring yes yes
Partial
Port Monitoring yes no
SOAP Services Monitoring yes no
WebSocket Monitoring yes no
NTP Monitoring yes no
FTP Server and Transfer Monitoring yes no
Mail Delivery Monitoring yes no
Global Monitoring Locations yes
(130+)
no
Configurable Polling Frequency yes no
ISP Latency Monitoring yes no
Mobile Network Monitoring yes no
Real User Monitoring (RUM)
Real-time Performance Monitoring yes no
User Sessions and Segmentation yes no
Web Vitals and Waterfall Analysis yes no
Source Map for JavaScript yes no
Session Replay yes no
Security Monitoring
SSL/TLS Certificate Monitoring yes no
Website Defacement Monitoring yes no
Real-time Blocklist (RBL) Check yes no
Brand Reputation Monitoring yes no
Domain Expiry Monitoring yes no
Application Performance Monitoring
OpenTelemetry Integration yes yes
Java, .Net, PHP, Ruby, Python, and Node.js yes no
Service Maps yes yes
Partial
Mobile Application Monitoring yes
(Android, iOS, React Native, Flutter)
no
Thread Dump Analysis yes no
Critical Application Perfomance Monitoring Features yes no
Distributed Tracing yes yes
Partial
Memory Leak Detection yes no
Key Transactions Tracking yes no
Milestone Marker yes no
Mobile Monitoring for Flutter App yes no
Platform features
Support for Monitor Grouping and Management yes yes
Free Tools yes no
Maintenance Period yes yes
Resource Organization using Tags yes yes
Setting Monitor Dependencies yes no
Threshold based Alerting yes yes
Configuration Rules for Automatic Association of Properties yes yes
Out-of-the-box Reports yes yes
Email Reports yes yes
SLA Management and Reporting yes yes
Status Pages yes no
IT Automation yes yes
Multi-User Login yes yes
Customizable Dashboards yes yes
Terraform Support yes yes
APIs yes yes
Role-based Access Control (RBAC) yes yes
For MSPs
Multi-tenancy yes yes
White Labeling yes yes
Single Invoice yes yes
Data Isolation between Customers yes yes
Business Units to administer individual monitoring accounts based on business application, geography, type, and resource ownership yes yes
AIOps
Anomaly Detection yes yes
Dynamic Thresholds for Anomaly Detection yes yes
Forecasting yes yes
Outlier Detection in Capacity Planning yes yes
Alerts
Voice Call, SMS, and Mobile App Notifications yes yes
Alarm Management yes yes
Mobile App
Android, iOS, Tablet Apps yes yes
TV Apps yes no
Third-party integrations
Freshservice, Freshdesk, Moogsoft, ConnectWise Manage, Zoho Desk, ManageEngine AlarmsOne, ManageEngine ServiceDesk Plus Cloud, ManageEngine ServiceDesk Plus On-Premises, ManageEngine ServiceDesk Plus MSP, Webhooks, Zendesk, Splunk On-Call (VictorOps), Discord, BigPanda, Zoho Cliq, Telegram, Amazon EventBridge, Zapier, Zoho Analytics, ManageEngine Analytics Plus, and LAMA yes no
Jira, OpsGenie, PagerDuty, Slack, Teams, etc. via Spokes or Webhooks. yes yes
Secure Login Features
SSO Capability yes yes
Biometrics Authentication yes yes
Two-factor Authentication yes yes
Okta login Support yes yes
Active Directory Integration yes yes
Support Options
Phone yes yes
Chat yes yes
Email yes yes
Documentation yes yes
Community yes yes
Knowledge Base yes yes
Academy (LMS) yes yes
Pricing
Pricing Starts at $9.00 No transparent pricing. Third party sources indicate that ServiceNowITOM modules (including Observability) range from ~$150–200/user/month
Free Trial yes yes
Free Training yes yes
This comparison was updated on July 7, 2025. We try to keep comparison pages updated to the best of our ability. However, we recommend browsing competitors' release pages for the latest updates. All trademarks and registered trademarks are the property of their respective owners.

Hear it from our customer

Request Demo
  • Request Demo
  • Get Quote
  • Get Quote