How network issues due to ISPs can affect the user experience
Proper network connectivity is imperative for successful business operations. Any delay or loss of data due to latency, jitter, and packet loss can negatively impact the user experience. Moreover, ISPs are bound to their service level agreements (SLAs), which define the minimum network availability metrics they must meet. If ISPs don't meet their SLAs, it can have a direct impact on business operations as it will likely slow down critical business applications.
Monitoring ISPs is crucial to:
- Enhance the user experience by monitoring and solving connectivity issues.
- Visualize the network path and traceroute.
- Assess the stability of your internet connectivity.
- Check the reachability of the host from multiple locations.
- Identify where the connection has been lost—in an ISP server or a transit server.
- Spot the maximum transmission unit (MTU) from every location.
- Analyze if ISPs are meeting their SLAs.
Comprehensive ISP latency monitoring to stay on top of latency and transit connections
Keep track of how ISPs and transit providers transfer your data, so that you can identify and report packet loss anywhere on the transit.
Identify the paths with higher latency
Check your domain's reachability from different locations and view their traceroutes. Pinpoint which location or path has maximum latency and which interface is troublesome. View a global latency map assessed from all locations to understand the connection quality at a glance.
Verify ISP SLAs using performance metrics
Monitor the availability, latency, hop count, AS number, and jitter for all network paths so that you can check if the quality promised in the SLAs is provided as stated. You can also identify and receive notifications on uninformed route changes and transit provider changes.
Obtain a detailed hop-to-hop view
Visualize how your data transfers at every hop, so that you can easily spot troublesome interfaces and broken links. You can also look over the change in connectivity providers, the IP prefix, AS number, and AS name at every node when checked from different vantage points.
Ensure domain reachability using different connection protocols
Monitor the data transferred using Internet Control Message Protocol (ICMP), Transmission Control Protocol (TCP), and User Datagram Protocol (UDP) and ensure the uptime and low latency of your internet connectivity. Simply choose your preferred protocol, and specify the host and port to get started.
Configure thresholds at the hop level
Set threshold limits for the metrics that you monitor including the AS number on the traceroute, jitter, and the AS number of the last hop. This means that if an ISP that you don't trust transfers your data at the last hop, you'll receive an alert based on which you can take necessary actions. You can configure these thresholds globally and location wise as well.