Incident Communication
Even in the midst of an incident, your first response can be spot-on.
Incident severity
Your customers will want to know the severity and the level of impact of the incident. Convey this information by choosing from various severity levels including Informational, Degraded Performance, and Partial Outage to Major Outage.
Status progress
When facing an outage, agitated end-users will be on the lookout for a quick resolution. Communicate the progress of the fix, with appropriate progress levels such as Identified, Investigating, Observing, Acknowledged and, finally, Resolved.
Incident template
Finding a solution for an incident is hard; communicating it doesn't have to be. With the click of a button, apply pre-defined templates and standardize you incident communication for common issues like response time spike, service unavailability, and network issues.
Automatic status update
Manual status updates are a thing of the past. Automate status updates for monitors in Site24x7 and external components via email or REST API.
Metrics
Use your status page to showcase your business' reliability with relevant metrics.
Uptime metrics
Inspire confidence in your users by showcasing the performance of your services in near real-time with metrics such as response time, and transaction time.
Performance stats
Help users understand your data better with a graphical representation of a component's performance.
Status history
Display key metrics about the services provided so users will understand the time and effort involved in fixing an issue and how it aligns with the SLA your organization supports.
Incident and maintenance history
Show your users how your business has been performing over time by documenting the complete details of past incidents in dedicated sections that include the MTTR and maintenance frequency.
Notification
Information sharing across multiple channels including Email, SMS, RSS feed, and iCalendar feed
Customization
Extend your branding to your status pages
Custom domain
Host your status pages, issued with SSL certificate support, in your own domain that matches your organization's branding.
Color customization
Personalize your status page with custom colors that reflect your brand.
Logo and favicon
Make your status page your own with complete re-branding, including logo and favicon.
Email address
Customize the email address for when you send incident notification and maintenance emails.
Private status pages
For communication that flows like clockwork within internal teamsPrivate status pages can be the single source of information and collaboration for all employees. Customer-facing teams can view status pages to convey updates to customers via social media or the help desk. With IP restrictions in place, no one outside the network can gain access to private status pages.
Key Features
Component groups
Declutter and organize your status page by group similar components and services.
Individual component subscription
Allow your users to subscribe to business-critical components or specific components. This way, subscribers will only receive notifications about the service status of the components they've subscribed to.
Integration with any
monitoring tool
Import data from any monitoring tool and showcase the service status and metrics in StatusIQ using email and REST APIs.
Dynamic time zone and language
View the status page in your preferred time zone and language.
Scheduled maintenance without manual intervention
Automate planned maintenance at a chosen frequency of once, daily, weekly or monthly. Send out alerts in advance to your users via email or SMS.