Site24x7 is now tightly integrated with ManageEngine ServiceDesk Plus On-Demand. With this integration in place, any down/trouble alerts in your Site24x7 account will automatically convert as tickets in your SDP On-Demand portal based on the selection made during the set up. And when incidents are resolved inside the Site24x7 control panel, tickets are automatically closed within the SDP portal. You can also execute this remotely.
The integration also allows you to track and manage IT tickets efficiently by designating them to technicians, resolve issues much faster and thereby increasing the productivity of your IT staff ensuring end user satisfaction.
Read our help doc. to learn more about the integration.