Notify real-time status to your users

Free public status page for your website

Downtime is inevitable. But burning out support agents and providing poor user experiences doesn't need to be. With StatusIQ status page you can effortlessly communicate service disruptions, planned maintenance, and real-time statuses to customers, and end users.

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Build better customer experience and business transparency with a free status page

When a service outage strikes, one of the first responsibilities, along with diagnosis, is proactive communication. A reliable, dedicated channel that can publish updates can deflect support tickets, keep internal stakeholders informed, and can turn downtime into an exercise in improving the customer experience. StatusIQ provides customizable and reliable status pages for your digital business.

Incidents

Don't keep your customers in the dark

Communicate early and often. Quickly acknowledge the problem by posting the incident on your status page with details like current status, severity, and affected services. Also, customers appreciate information regarding the progress your team is making towards a resolution. Keep them in the loop by adding frequent updates to the incident.

major incident communication process
Status Widget

Bring status updates to your customers

Showcase ongoing incidents and upcoming maintenance where your users are most likely to see it—your website pages. Status widgets are available in three different layouts: you can add them to your site's header, to the footer, or you can choose a floating widget that sticks to the page even when users scroll across your site.

status widgets
Customization

Your status page in your own branding

Brand your status pages to reflect your business. Showcase your brand's colors, logo, and favicon, and map custom domains like status.yourbusiness.com to the default address. Authorize StatusIQ to send notifications on behalf of your email domain to improve recognition with your customers.

status page customization
Maintenance

Help your customers plan ahead

Sometimes, you have to inform your customers about upcoming maintenance events to help them prepare for any potential impact. With StatusIQ status page, you can create a one-time or recurring maintenance schedule that automatically updates the status page regarding the timing of these events and sends email notifications.

Planned maintenance event published on a status page.
Notifications

Drive down ticket volume during outages

Your customers don't want to visit your status page every time they're unable to access your service, and you don't want your support agents wasting time answering the same questions over and over. Send out notifications to your customers via email or SMS, or enable them to access updates via RSS. You can also help your end users avoid alert fatigue by enabling them to opt-in for notifications from the services they care about.

incident communication
Postmortem

Build trust with your customers

Once an incident is resolved, customers expect additional information about the service disruption. With Postmortem, you can write an accurate account of what happened, from root cause to future safeguards, and publish the content. You can also add tables and links to provide more context, and format text using our rich text editor to emphasize key portions in your message.

incident response communication.

Do even more with StatusIQ status page

How you can sync status updates of components via Site24x7

Simplify your toolset

Configure your status page components as monitors in the Site24x7 console to sync status and maintenance updates.

End-user experience scores plotted on a global map

Embrace openness

Add performance and end-user experience metric charts to provide more details about how your service is performing.

How Site24x7 StatusIQ helps you and your team

Marketing

Tweeting business-as-usual in the midst of a service disruption can be challenging and, if handled inappropriately, can be damaging to your brand.

  • Ensure your team stays current with ongoing resolution efforts.
  • Showcase historical uptime and demonstrate reliability to your prospects.
Support

When users aren't able to access your service, they need to know whether the problem is related to their system or yours.

  • Provide up-to-date information to your customers.
  • Enable self-diagnosis, so users can confirm if what they're experiencing is related to the service disruption.
Operations

With application workloads deployed across the globe, incident resolution is no longer an individual game, it's a team sport.

  • Respond faster to outages.
  • Alert internal team members, stay on the same page, and work together.

Your first status page is just a click away