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Contact sales@site24x7.com or reach us on phone at US: +1 408 352 9117 | UK: +44 203 564 7893 | Aus: +61 280 662 895 for any pricing clarification.

Frequently Asked Questions (FAQ)

Monitor, in this context refers to a Website, Web application, Server, FTP Server running on a specific host/port. Site24x7 checks these monitors to make sure your business applications are running well. For pricing, Site24x7 classifies these monitors as Basic and Advanced.

List of Basic monitors:

Website

  • Website (HTTP/HTTPS)
  • DNS Server, Ping, FTP Server, SMTP Server
  • SSL/TLS Certificate, Domain Expiry Monitoring
  • SOAP Web Service, REST API
  • Port (Custom Protocol), POP Server

Server(Charged based on servers and not individual metrics)

  • Windows/Linux/FreeBSD/OS X Servers (agent based)
  • Microsoft IIS Monitoring
  • Each VMware VM instance (VMWare monitoring using the On-Premise Poller)
  • VMware ESX hosts
  • Cron/Heartbeat

Amazon Web Services

  • Elastic Compute Cloud (EC2) per instance
  • Relational Database Service (RDS) per instance
  • DynamoDB per table
  • Simple Notification Service per Topic (SNS)
  • Elastic Load Balancer (ELB) - both Classic and Application type.

List of Advanced monitors:

  • Web Transaction (Browser) Monitor (monitor multi-step web transactions in your service)
  • Web Page Speed (Browser)
  • Website Defacement
  • Mail Delivery monitoring (basic POP and SMTP port monitoring is a Basic monitor).
  • FTP Transfer Monitoring
  • Each JVM, .NET or Ruby application instance in Site24x7 APM Insight (a.k.a Application Performance Monitoring)
  • Advanced Windows Apps - Microsoft SharePoint, BizTalk, Active Directory, Failover Cluster, Hyper-V, SQL and Exchange Monitoring

Yes, you can buy multiple instances of same or different add-ons.

Yes. You can pay on a monthly basis as well. However paying yearly gets you a discount of 10%.

Site24x7 offers you the freedom to choose the plan that best fits your need. You can change your plan anytime if you decide to upgrade/customize it.

We offer the following purchase options:

  1. Credit Cards

    This is our preferred mode of payment, as credit cards are handled automatically. We accept MasterCard, Visa, Discover, AmEx, JCB, and Diners Club. Payment can be monthly/yearly and can be made using your Site24x7 account.

  2. Paypal Account

    If you have a PayPal account, you can use it to purchase Site24x7 subscription. All you need to do is select PayPal in the Payment Options while upgrading your account. You can use your Site24x7 account credentials and make the payment.

  3. Purchase Order

    You need to send us a Purchase Order (PO) or an email with your Site24x7 account login ID, the total amount you would like to purchase, your company name & billing address. You will then be invoiced for your purchase. Upon receiving the invoice, you may pay us within 30 days either through credit card, bank cheque or wire transfer.

To upgrade:

  1. Sign in to Site24x7. Click Admin > Subscriptions.
  2. Click Upgrade Subscription listed under Zoho Stores or Upgrade next to your subscription plan name.

Please contact support@site24x7.com to know more.

Voice Calls or SMS alerts notify you instantly of a downtime. Alert Credits are used for these. Alert Credits will be added to your account month on month. Any unused credit will not be carried over to the next month. Please note that you have free and unlimited email alerts and push notifications to our mobile apps.

Charges for additional alert credits:

  • Approximately $0.3 per Alert Credit for Starter and Free plans.
  • Approximately $0.2 per Alert Credit for all the other plans.

Submit a ticket at https://www.site24x7.com/contact-support.html

Contact sales@site24x7.com or reach us on phone at US: +1 408 352 9117 | UK: +44 203 564 7893 | Aus: +61 280 662 895 with your requirements to get a price quote.

You can choose from any of the 90+ Site24x7 locations to monitor your website/server/application. However, a specific monitor can have a maximum of 8 locations (16 for enterprise plans) based on the plan selected. If you need to monitor from all 90+ locations, please contact our support for a customized plan.

No, you can monitor URL, port, files, directories, Windows event logs and Linux syslogs included in our plan.

Yes, you can monitor your servers in all the plans except Enterprise plus Web.

Yes, you can install the agent in multiple machines in a single go. For Windows, you can bulk install the Windows agent using Remote Commands, Active Directory and Custom Scripts. For Linux servers, we perform bulk installation using Chef, Puppet, SaltStack, and Ansible.

For each server added, you will be able to monitor 1 plugins and each plugin can have up to 25 attributes. Buy Basic monitor add ons to add more plugins.

For example, if you have chosen the Starter Plan, you will be able to monitor 10 servers and 1 plugin for each one of these servers. To add more, buy a basic monitor add on which will let you monitor 10 plugins/month.

Network monitoring licensing is purely based on the number of interfaces that are monitored. It is mandatory to have at least one active interface in order to monitor a device. While ten performance counters per device can be monitored for free, every additional ten is counted as one interface.

An application is any web application, and it is counted differently in different languages that the agent supports.

  • In Java, each JVM instance is considered as an application
  • In .NET, each IIS server instance is considered as an application
  • In Ruby on Rails, each rails server instance is considered as an application
  • In PHP, each PHP server instance is considered as an application

Every webpage that is loaded in the browser is considered as a pageview, irrespective of the number of resources that are loaded behind. Example, for a single page to load, there are various resource calls for images, CSS, etc, which are not counted in pageviews. Only the webpage that the user visits is counted as a pageview.

  • Website Monitoring: Polling interval starts at 1 minute for primary location. Secondary location poll frequency is 30 minutes, by default. Learn more about our polling logic.
  • Server Monitoring: Polling interval of 1 minute and 5 minutes, with a heartbeat check done every 1 minute
  • Application Performance Monitoring (APM): Polling interval starts at 1 minute

There is no limitation on the number of customer accounts. By default, nine customer accounts can be added. Please contact support to increase the customer limit. During evaluation, you can create up to three customer accounts.

No. You can share the license limit of an MSP account for all your customer accounts. The license will be calculated only in the parent MSP account.

More than just Website Monitoring: The key value proposition of Site24x7 - a simple-to-use solution that gives you a complete view on the performance and availability of your entire IT infrastructure. In a single portal, you get to monitor the availability and performance of your website, server, network, VMs, applications and much more. With Site24x7, you can give the key performance boost required for your digital business.

Flexible Solution: Site24x7 has the most flexible configuration settings needed to tweak your monitoring need. POST, GET, DELETE, PUT requests, dependent resources support to reduce alert flood, using own name servers, executing web hooks, setting threshold profiles, alert profiles, notification profiles in many websites in one go and a powerful REST API are some of the many flexible options available.

Superior Reporting - With Site24x7, you can gather performance data of resources monitored and generate numerous reports, which can be viewed on a custom-defined hourly, weekly, monthly, or yearly basis. Obtain exhaustive reports, which assist you to identify the trends over a stipulated period of time. You also have the option of exporting these reports in CSV, PDF, and email formats for your internal purposes.

List of Basic monitors:

Website

  • Website (HTTP/HTTPS)
  • DNS Server, Ping, FTP Server, SMTP Server
  • SSL/TLS Certificate, Domain Expiry Monitoring
  • SOAP Web Service, REST API
  • Port (Custom Protocol), POP Server

List of Advanced monitors:

  • Web Transaction (Browser) (monitor multi-step web transactions in your service)
  • Web Page Speed (Browser)
  • Website Defacement
  • Mail Delivery monitoring
  • FTP Transfer Monitoring

List of Basic monitors:

Website

  • Website (HTTP/HTTPS)
  • DNS Server, Ping, FTP Server, SMTP Server
  • SSL/TLS Certificate, Domain Expiry Monitoring
  • SOAP Web Service, REST API
  • Port (Custom Protocol), POP Server

Server (Charged based on servers and not individual metrics)

  • Windows/Linux/FreeBSD/OS X Monitoring (agent based)
  • Microsoft IIS
  • Each VMware VM instance (VMWare monitoring using the On-Premise Poller)
  • VMware ESX/ESXi hosts
  • Cron/Heartbeat

Amazon Web Services

  • Elastic Compute Cloud (EC2) per instance
  • Relational Database Service (RDS) per instance
  • DynamoDB per table
  • Simple Notification Service Topic (SNS)
  • Elastic Load Balancer (ELB) - both Classic and Application type
  • AWS Lambda per function
  • ElastiCache per node/cluster
  • SQS per queue
  • CloudFront per distribution

List of Basic monitors:

Server (One Server, irrespective of CPU/RAM, is a Basic Monitor)

  • Windows/Linux/FreeBSD/OS X Monitoring (agent based)
  • Microsoft IIS
  • Each VMware VM instance (VMWare monitoring using the On-Premise Poller)
  • VMware ESX/ESXi hosts
  • Cron/Heartbeat

Amazon Web Services

  • Elastic Compute Cloud (EC2) per instance
  • Relational Database Service (RDS) per instance
  • DynamoDB per table
  • Simple Notification Service Topic (SNS)
  • Elastic Load Balancer (ELB) - both Classic and Application type
  • AWS Lambda per function
  • ElastiCache per node/cluster
  • SQS per queue
  • CloudFront per distribution

Website

  • Website (HTTP/HTTPS)
  • DNS Server, Ping, FTP Server, SMTP Server
  • SSL/TLS Certificate, Domain Expiry Monitoring
  • SOAP Web Service, REST API
  • Port (Custom Protocol), POP Server

List of Advanced monitors:

  • Advanced Windows Apps - Microsoft SharePoint, BizTalk, Active Directory, Failover Cluster, Hyper-V, SQL and Exchange Monitoring
  • Web Transaction (Browser) monitor (monitor multi-step web transactions in your service)
  • Web Page Speed (Browser)
  • Website Defacement
  • Mail Delivery monitoring (basic POP and SMTP port monitoring is a Basic monitor)
  • FTP Transfer Monitoring

List of Advanced monitors:

  • Each JVM, .NET, PHP or Ruby application instance in Site24x7 APM Insight (a.k.a Application Performance Monitoring)
  • Advanced Windows Apps - Microsoft SharePoint, BizTalk, Active Directory, Failover Cluster, Hyper-V, SQL and Exchange Monitoring
  • Web Transaction (Browser) monitor (monitor multi-step web transactions in your service)
  • Web Page Speed (Browser)
  • Website Defacement
  • Mail Delivery monitoring (basic POP and SMTP port monitoring is a Basic monitor)
  • FTP Transfer Monitoring

List of Advanced monitors:

  • Web Transaction (Browser) monitor (monitor multi-step web transactions in your service)
  • Web Page Speed (Browser)
  • Website Defacement
  • Mail Delivery Monitoring.
  • FTP Transfer Monitoring
  • Each JVM, .NET, PHP or Ruby application instance in Site24x7 APM Insight (a.k.a Application Performance Monitoring)
  • Advanced Windows Apps - Microsoft SharePoint, BizTalk, Active Directory, Failover Cluster, Hyper-V, SQL and Exchange Monitoring

List of Advanced monitors:

  • Advanced Windows Apps - Microsoft SharePoint, BizTalk, Active Directory, Failover Cluster, Hyper-V, SQL and Exchange Monitoring
  • Web Transaction (Browser) monitor (monitor multi-step web transactions in your service)
  • Web Page Speed (Browser)
  • Website Defacement
  • Mail Delivery Monitoring.
  • FTP Transfer Monitoring
  • Each JVM, .NET, PHP or Ruby application instance in Site24x7 APM Insight (a.k.a Application Performance Monitoring)

An application is any web application, and it is counted differently in different languages that the agent supports.

  • In Java, each JVM instance is considered as an application.
  • In .NET, each IIS server instance is considered as an application.
  • In Ruby on Rails, each rails server instance is considered as an application.
  • In PHP, each PHP server instance is considered as an application.

Network monitoring licensing is purely based on the number of interfaces that are monitored. It is mandatory to have at least one active interface in order to monitor a device. While ten performance counters per device can be monitored for free, every additional ten is counted as one interface.

25 Cron/Heartbeat monitors are considered as 1 Basic monitor.

You need to have a Site24x7 server monitor to manage your logs.

Every webpage that is loaded in the browser is considered as a page view, irrespective of the number of resources that are loaded behind. For example, for a single page to load, there are various resource calls for images, css, etc, which are not counted in page views. Only the webpage that the user visits is counted as page views.

Select from over 50+ out-of-the-box plugins. You can also write custom plugins. 25 custom metrics per plugin included. One plugin is free per Server. Additional plugin on Server will be accounted as one additional Basic Monitor.

Includes both Basic websites and Web Transaction Monitors. For eg: If total monitor count is 10, you can have 9 Website Monitors and 1 Synthetic Monitor or you can add 10 Website Monitors.

Includes both Basic websites and Web Transaction Monitors. For eg: If total monitor count is 2500, you can have 2400 Website Monitors and 100 Synthetic Monitor or you can add 2500 Website Monitors.

Includes the total count of both Basic and Advanced Monitors. For eg: In Classic plan total monitor count is 105, you can have upto 100 Basic Monitors and 5 Advanced Monitors.

Includes both Basic and Advanced Monitors.

Includes both Basic websites and Web Transaction Monitors. For eg: If total monitor count is 40, you can have 39 Basic Monitors and 1 Advanced Monitor or you can add 40 Basic Monitors.

PagerDuty, Microsoft Teams, Slack, ServiceNow, OpsGenie, ManageEngine ServiceDesk Plus, ManageEngine SDP On-Demand, AlarmsOne, HipChat, Stride, Zapier.

Re-checks done from 3 locations to prevent false alerts.

Add unlimited contacts and get notified about outages via email alerts.

Credits are auto-refilled every month, however left over refilled credits are not carried forward to the next month.

Site24x7 Mobile Network Poller allows you to monitor the performance and availability of your mobile websites and apps via wireless carriers(3G, 4G) and enterprise WiFi networks. It acts as a monitoring location and gets you insight about the various critical metrics like downtime, availability and more. You can also monitor your mobile enterprise apps using the corporate WiFi.

Define service level agreements and track their adherence. Group monitors into Monitor Groups and decide on the access that is given to each group.

Upto 8 locations from over 90+ options. If you want to monitor more location you can add an extra monitor for the additional locations. Enterprise and Enterprise plus Web plans support 16 locations per monitor.

Upto 16 locations from over 90+ geographical locations.

Standard support includes email and forum.

Premium support includes email, community, chat and phone.