I have a few windows servers that seem to have an issue with the agent. It appears (from looking at the logs, included below) that maybe an update failed? The result is that the software is still installed but the agent service it self is gone. I can see it down in the task bar but it is not running and there is no way to start it as the service has been removed.
STARTING
ReadRegSZ.........Registry Key is IsAgentUpgradeInProgress :: RET VAL0
ReadRegSZ.........Registry Key is ServerProtocol :: RET VAL0
ReadRegSZ.........Registry Key is ServerName :: RET VAL0
ReadRegSZ.........Registry Key is ServerSecurePort :: RET VAL0
ReadRegSZ.........Registry Key is ServerIPAddress :: RET VAL0
ReadRegSZ.........Registry Key is ServerSecIPAddress :: RET VAL0
ReadRegSZ.........Registry Key is LastAccessName :: RET VAL0
Getting Proxy Enabled.
ReadRegSZ.........Registry Key is ProxyEnabled :: RET VAL0
ReadRegSZ.........Registry Key is ProxyServerName :: RET VAL0
ReadRegSZ.........Registry Key is ProxyByPass :: RET VAL0
ReadRegSZ.........Registry Key is ProxyUserName :: RET VAL0
ReadRegSZ.........Registry Key is ProxyPassword :: RET VAL0
Server Name :plus.site24x7.com
Last Access Name :
Server Port :443
Server Secure Port :443
Trying to get Agent Installation Dir ...Print AGENT_REG_KEY_UTF8 value...Trying to get Agent Installation Dir111 ...Software\ManageEngine\Site24x7WindowsAgent
ReadRegSZ.........Registry Key is AgentInstallDir :: RET VAL0
Agent Installation Dir is C:\Program Files (x86)\Site24x7\WinAgent\
ReadRegSZ.........Registry Key is MonitoringAgentKey :: RET VAL0
Stopping the Agent TrayIcon....@@@@@@@@ Inside execute Method @@@@@@@@
execute : Current Working Directory : C:\Windows\SysWOW64
execute : Executing Application Source : Site24x7WindowsAgentTrayIcon.exe -s
execute : Set Working Directory : C:\Program Files (x86)\Site24x7\WinAgent\\monitoring\bin
execute : Process successfully created for application Site24x7WindowsAgentTrayIcon.exe -s
execute : Remarks from the CreateProcess is (null) for the executable Site24x7WindowsAgentTrayIcon.exe -s
@@@@@@@@ End Of execute Method @@@@@@@@
DLLRegisterServer :: IsAgentUpgradeInProgress - yes
TrayIcon removal tasks....C:\Windows\system32\cmd.exe /C taskkill /IM Site24x7WindowsAgentTrayIcon.exe /f@@@@@@@@ Inside execute Method @@@@@@@@
execute : Process successfully created for application C:\Windows\system32\cmd.exe /C taskkill /IM Site24x7WindowsAgentTrayIcon.exe /f
execute : Remarks from the CreateProcess is (null) for the executable C:\Windows\system32\cmd.exe /C taskkill /IM Site24x7WindowsAgentTrayIcon.exe /f
@@@@@@@@ End Of execute Method @@@@@@@@
TrayIcon related tasks have been completed....DllUnregisterServer : Successfully deleted the desktopcentral eventlog registry keys
Going to uninstall the " Site24x7 APP Monitoring Agent " service...
UnInstallService : Failed to open the service:0
" x64 folder deleted successfully
" x86 folder deleted successfully
" Apps folder deleted successfully
" Site24x7 APP Monitoring Agent " Service uninstallation completed
Going to uninstall the " Site24x7 Plugin Agent " service...
UnInstallService : ControlService failed (1061)
Current State: 0x4ccf9cc
UnInstallService : Failed to delete the service:1072
UnInstallService :Service Uninstalled Successfully
" Plugin x64 folder deleted successfully
" Plugin x86 folder deleted successfully
" Plugins folder deleted successfully
" Plugin folder deleted successfully
" Site24x7 Plugin Agent " Service uninstallation completed
Going to uninstall the service...
UnInstallService : ControlService failed (1051)
Current State: 0x4ccf9cc
UnInstallService : Failed to delete the service:1072
UnInstallService :Service Uninstalled Successfully
Service uninstallation completed
Going to uninstall the helper service...
UnInstallService : ControlService failed (1051)
Current State: 0x4ccf9cc
UnInstallService : Failed to delete the service:1072
UnInstallService :Service Uninstalled Successfully
Helper Service uninstallation completed
DLLUnregisterServer :: IsAgentUpgradeInProgress - yes
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by Saranya
Hello Eric,
Please share your Site24x7 username to our support portal so that we can analyze this case further. You can reach us at support@site24x7.com
Thanks.
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