We set this up and got to a point where when using the OKTA plugin, it only takes the user to accounts.zoho.com where they have to find and click on the Site24x7 link.

We just go through the site24x7.com direct path as if the OKTA setup isn't there.

To add, in OKTA they only have Zoho apps, would be nice if Site24x7 and OKTA would work together to create an actual plugin that would be able to direct users directly to Site24x7.

Hi,

Kindly read the updated Kbase document to clarify your doubts on Okta.

Regards,

Bela

Are there any plans to allow account creation via Okta? So that when we add a user in our AD/OKA environment it create their account in Site24x7 and sends the invite out without us having to manually add users one by one?

Would this be something that customers could use?
www.okta.com/integrations/site24x7-provisioning-connector-by-aquera/

Hi Framirez,

 As mentioned previously from the KBase, "All users who can log in to OKTA, will not get access to Site24x7. Rather, they should be invited by Super Admin or Admin, as only a Super Admin or  Admin can determine the user roles".

This is because we don't know what user role (super admin, admin, operator, billingcontact etc) we have to set when logging in for the first time. 

However, we will look into ways in which we can default to a role. 

Regarding the connector, we will verify and get back.

-Jasper

Right, I fully understand that if OKTA is the only filter. But using us for example (and I'm pretty sure most companies have a layer for role control), we manage roles via AD in our org so that when the OKTA part happens, the user already has a role that would be passed on to Site24x7.

So say for example one of our SREs needs Site24x7 access. We use ServiceNow so they would go there and request the proper role, once we approve, an entry is made in our AD group for that user.

In AD we have two roles, Operator and Admin. When they request access to Admin let's say. They get added to the Admin group which then makes and entry in OKTA that they are now allowed Site24x7 access and it turn it should update Site24x7 to generate and Admin account for that user.