Hi,
Hi Framirez,
As mentioned previously from the KBase, "All users who can log in to OKTA, will not get access to Site24x7. Rather, they should be invited by Super Admin or Admin, as only a Super Admin or Admin can determine the user roles".
This is because we don't know what user role (super admin, admin, operator, billingcontact etc) we have to set when logging in for the first time.
However, we will look into ways in which we can default to a role.
Regarding the connector, we will verify and get back.
-Jasper
Right, I fully understand that if OKTA is the only filter. But using us for example (and I'm pretty sure most companies have a layer for role control), we manage roles via AD in our org so that when the OKTA part happens, the user already has a role that would be passed on to Site24x7.
So say for example one of our SREs needs Site24x7 access. We use ServiceNow so they would go there and request the proper role, once we approve, an entry is made in our AD group for that user.
In AD we have two roles, Operator and Admin. When they request access to Admin let's say. They get added to the Admin group which then makes and entry in OKTA that they are now allowed Site24x7 access and it turn it should update Site24x7 to generate and Admin account for that user.