We set this up and got to a point where when using the OKTA plugin,
it only takes the user to accounts.zoho.com where they have to find
and click on the Site24x7 link.
We just go through the site24x7.com direct path as if the OKTA setup
To add, in OKTA they only have Zoho apps, would be nice if Site24x7
and OKTA would work together to create an actual plugin that would be
able to direct users directly to Site24x7.
Kindly read the updated Kbase document to clarify your doubts on Okta.