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Service

24 hours ago, just without making any change, as far as I know, monagent stopped sending any log info.

 

Executing "/etc/init.d/site24x7monagent restart" did not solve the problem

Checking file /opt/site24x7/monagent/logs/critical.txt I can see the following!

2019-06-25 05:20:18,496 Unable to get data for the zipAndUploadInfo object : <com.manageengine.monagent.util.AgentUtil.FileZipAndUploadInfo object at 0x7fd444990850> hence skipping upload

2019-06-25 05:31:21,051 Unable to get data for the zipAndUploadInfo object : <com.manageengine.monagent.util.AgentUtil.FileZipAndUploadInfo object at 0x7fd44444b650> hence skipping upload

2019-06-25 05:48:21,532 Unable to get data for the zipAndUploadInfo object : <com.manageengine.monagent.util.AgentUtil.FileZipAndUploadInfo object at 0x7fd444e4d210> hence skipping upload

2019-06-25 06:05:43,304 Failed to delete the file :/opt/site24x7/monagent/temp/monagent_upgraded.txt
2019-06-25 06:12:02,970 Unable to get data for the zipAndUploadInfo object : <com.manageengine.monagent.util.AgentUtil.FileZipAndUploadInfo object at 0x7f5122c73fd0> hence skipping upload

 

Any idea is welcome

 

P.S. I am unable to log in at the community - at all times I get response "We are unable to process your request"

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Re: Service

Hi,

 Can you please contact us at support@site24x7.com. This could be a specific problem.

1. All our Site24x7 services are working normally for the last 24 hrs. You can take a look at our services status in https://status.site24x7.com. Any blip in our services would be reflected here. For server monitor case you can look at Server service. 

2. We are also looking at the community login issue.

Thank you for notifying us. 

-Jasper

Product Manager, Site24x7 

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