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Network Monitoring stucks in the initializing process

hi,

I got a on-premise poller name RT-Carlos when i try to enable and get up de network monitoring the process stucks like in the next image.

 

Later on, the status get down.

I have been trying all the solutions in the site24x7 page i dont know what happen here.

Thanks.

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Re: Network Monitoring stucks in the initializing process

Hi Calvarado,

We do see that you've already created a support ticket #641457. Our support team is following that up and will help you resolve the issue. 

Thanks,

Santhi.

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Re: Re: Network Monitoring stucks in the initializing process

Hi There,

 

I have the same issues, what was done to resolve this?

 

Regards

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Re: Re: Re: Network Monitoring stucks in the initializing process

Hi,

You can follow the steps in this KBase to resolve the issue. If the issue persists, feel free to comment in the below thread or contact us at support@site24x.com for a detailed analysis. 

Regards,

Divyasree

 

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