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Missing Site24x7 Microsoft Teams Connector

Hello,

I am having trouble adding the Site24x7 Connector to a dedicated Teams Channel. I can add the Site24x7 Dashboard to as a pinned Tab, but dont seem to be able to add the connector portion. 

I have already enabled all third party apps from our Teams App policies, anything else I may be missing?

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Replies (7)

Re: Missing Site24x7 Microsoft Teams Connector

Dear Brad,

   Apologies for this inconvenience. We'll look into it with top priority.

-Jasper

PM, Site24x7 

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Re: Missing Site24x7 Microsoft Teams Connector

Dear Brad,

      We've fixed it. You should be able to search Site24x7. Let us know if it works now. 

-Jasper

PM, Site24x7

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Re: Re: Missing Site24x7 Microsoft Teams Connector

We are seeing the exact same issue currently.

 

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Re: Re: Re: Missing Site24x7 Microsoft Teams Connector

Dear Jeff,

Our apologies for the problem you are facing. We are the checking on it. 

-Jasper

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Re: Re: Re: Missing Site24x7 Microsoft Teams Connector

Dear Jeff,

We have verified that our App is in published state and cross-checked in multiple accounts.

Can you please confirm whether you have enabled the app at the tenant level in M365
Admin Portal under Settings > Services and Add In > Teams >
Apps and at the user level they should be defined by the App Permission Policy in the Teams Admin Centre.

Regards,

Jim

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Re: Re: Re: Re: Missing Site24x7 Microsoft Teams Connector

Jasper / Jim,

 

Thanks for the quick response.  It sounds like a permissions/config issue on our end.  I will get with our admins and verify.

 

Thank you!

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