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Currently Basic Plan in Site24x7 does not support adding sub users to the account. Hence, you can upgrade your current plan from Basic to 'Standard' or 'Business' plan, with which you can add additional users to Site24x7. Please refer below link for more details on different plans in Site24x7:
You can also get in touch with Site24x7 sales team at sales@site24x7.com for any assistance with the upgrade.
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