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Blank login form in Chrome

When I access the white-labeled monitoring console (MSP Plan) through Chrome I get a blank login form and it's not possible to enter the credentials. In Chrome console it shows:

chrome refuses to display in a frame because it set 'x-frame-options' to 'deny'

Anyone have same problem? Chrome Versi�n 60.0.3112.113

Reply 1
Replies (7)

Re: Blank login form in Chrome

Hi Maria,

Apologies for the inconvenience caused. 

Could you please send us some more details of our MSP account i.e. The customer portal (login URL) or the customer name along with your MSP account email-id.

Regards,
Varun Modi
Reply 1

Re: Re: Blank login form in Chrome

Hi Varun,

 

Thank you for your response.

 

Is it possible for me to send you the customer portal (login URL) or the customer name along with my MSP account email-id in a private way?

 

Best regards.

Reply 0

Re: Re: Re: Blank login form in Chrome

Hi Maria,

 

To send us the information in private, please drop us a mail at support@site24x7.com with the details of the issue you are facing and we shall assist you with the same.

Regards,
Varun Modi

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Re: Re: Re: Re: Blank login form in Chrome

Thank you, Varun. 

I have already written to support and I have communicated this incident to Elango.

 

Regards.

Reply 0

Re: Re: Re: Re: Re: Blank login form in Chrome

Hi, 

Was there ever a solutions for this?

I'm facing the same issue.

 

br

Klaus

Reply 0

Re: Re: Re: Re: Re: Re: Blank login form in Chrome

I believe clearing cookies solves this. But that's a workaround.

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Re: Re: Re: Re: Re: Re: Blank login form in Chrome

Hi,

As already mentioned by Cloudar, clearing cookies are one of the solutions. Once the cookies are cleared, the session is expired and it redirects successfully to the login page. In case, you don't want to clear the cookies, you can visit <custom_domain>/home/signout.do to log out the existing session and load the login page.

Another solution that can be suggested here is

If the End-Customer is already logged in, you can directly visit <custom_domain>/app/client to access the client instead of loading the Login Page. 

We will try to simplify this and make the user experience for MSP End-Customers better at our end.

Varun Modi
Site24x7

Reply 1