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Acknowledge alerts to respective teams

Dear Concern authority,

We are using site24x7 with more than 100 monitors and it is definitely good tool, but one feature i expected is that if we receive any alert and if we could acknowledge it so that team know's who is working on it, they may need not to call/wake up someone to handle the alert as the person got alert already acknowledges alert and inturn it informs to the team.
So hope if site24x7 implements this feature definitely helps clients a lot. so kindly consider this feature request and provide asap.

Thanks & Regards,
PRADEEP KUMAR A

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Re: Acknowledge alerts to respective teams

Hi Pradeep,

     You can definitely acknowledge alarms. Please go to Alarms tab > select the alarm/alert that you want to acknowledge > select the technician > Save. 

Once an alarm is acknowledged alerts will be suppressed. 

You can learn all about Alarms tab and what it can do from the help link below

https://www.site24x7.com/help/alarms.html

Thanks for your kind words about our product. Glad you like it :)

-Jasper

Product Manager, Site24x7

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