Can I buy multiple add-ons?
Yes, you can. If you want to monitor 90 websites or servers, you could buy the Standard Plan (includes 10 Basic Monitors) with 3 x Additional 10 Websites/Servers Basic Monitors Add-on and 1 x Additional 50 Websites/Servers.
Can I pay Month on Month for the service?
Yes. You can pay on a monthly basis as well. Pricing for monthly subscription will be
|| Monthly Subscription
Can I change my plans anytime?
Site24x7 offers you the freedom to choose the plan that best fits your needs. You can change your plan at anytime and also decide to customize your plan.
Can I get to monitor from all Site24x7 locations ?
You can select any of the Site24x7 locations to monitor from. However, a specific monitor can have a max of 8 locations or 16 locations based on the plan selected. If you need to monitor from all 60+ locations, please contact our support for a customized plan.
What are the different payment options and how do I upgrade my account?
We offer the following purchase options:
This is our preferred mode of payment, as credit cards are handled automatically. We accept MasterCard, Visa, Discover, AmEx, JCB, and Diners Club. Payment can be monthly/yearly and can be made using your Site24x7 Account.
If you have a Paypal account, you can use it to purchase Site24x7. All you need to do is select Paypal in the Payment Options while upgrading your account. You can use your Site24x7 account credentials and make the payment.
You need to send us a Purchase Order (PO) or an email with your Site24x7 account login id, the total amount you would like to purchase, your company name & billing address. Based on this information, we will upgrade your Site24x7 account to paid and also add the required monitoring credits to your account.
You will then be invoiced for your purchase. Upon receiving the invoice, you may pay us within 30 days either through credit card, bank cheque or wire transfer.
Please contact firstname.lastname@example.org to know more.
What are the different SMS/Voice Credits available in the various plans offered?
Voice Calls or SMS alerts notify you instantly of a downtime. Alert Credits are used for these. Alert Credits will be added to your account month on month. Any unused credit will not be carried over to the next month. Please note that you have free and unlimited email alerts and push notifications to our mobile apps.
The table below lists the Alert credits that are available or can be purchased in different plans.
|| Alert Credits included per month
||Additional Alert Credits Cost (for 100 credits)
How can I get a price quote?
Contact email@example.com or reach us on the phone at +1 408 352 9117 with your requirement to get a price quote.
What is a Monitor?
Monitor, in this context refers to a website, web application, server, FTP service running on a specific host /port or Web Application Monitor. Site24x7 checks these monitors to make sure your business applications are running well. For pricing, Site24x7 classifies monitors as Basic Monitors and Advanced Monitors.
What can I monitor using Basic Monitors?
With Basic monitors you can monitor the following:
- Website (HTTP/HTTPS)
- FTP, SMTP,POP, Telnet, SSH, DNS, Ping etc.
- Server monitoring (Windows, Linux, FreeBSD, and OS X (agent-based))
- Test SSL Certificate expiry
- Each instance of Amazon EC2 / RDS / S3 buckets.
- Each VMWare VM - (VMWare monitoring using the On-Premise Poller)
- DNS Server Monitoring
- Database monitoring (TCP Port)
- IIS, MS SQL, MS Exchange Monitoring and MS BizTalk Monitoring
- FTP Service monitoring (FTP)
What are Advanced Monitors?
Advanced Monitor helps you monitor the following:
- Synthetic Web transaction monitor (monitor multi-step web transactions in your service)
- Web page Analyzer
- Mail server Round Trip Time monitoring (basic POP and SMTP port monitoring is a Basic Monitor).
- Each JVM, .NET or Ruby application instance in Site24x7 APM Insight (a.k.a Application performance monitoring)
- FTP upload / download round trip time and availability monitoring
- Advanced Windows Apps - Microsoft SharePoint, Active Directory, Failover Cluster and Biztalk
Why choose Site24x7 over other monitoring services?
First of all we believe we have the broadest feature set in one service that can take care of most of your monitoring needs. Here are some extra benefits:
Site24x7 is a service by Zoho Corp. (since 1996), the company behind the products at Zoho.com and IT Management products at ManageEngine.com.
Offers Website, Server and Application Monitoring, all in one console.
Unlimited Users can login to the service in all plans other than the Free Pack
You have unlimited email alerts and push notifications via our mobile apps for downtimes or trouble alerts.
We charge only per application or server monitored. We do not charge per performance metric.
No extra charge based on number of On-Premise Pollers. You may install any number of On-Premise Pollers and pay only for the servers or network services that you actually monitor.
Free Mobile Apps with push notifications to the phone included even in the Free Edition.
Unlike traditional IT Management products, you do not have to make big upfront commitments. You can pay your bills as operating expenses.
What is the minimum polling frequency interval for website, server, and application monitors?
- Website monitoring: Polling interval starts at 1 minute.
- Server monitoring: Polling interval starts at 5 minutes with a heartbeat check done every
- Application monitoring: Polling interval starts at 1 minute.
How many customer accounts can be managed using MSP (Power Plan)?
There is no limitation on the number of customer accounts. However, during evaluation you can create up to three customer accounts.
Will there be an individual license to be purchased for MSP customer accounts?
No. You can share the license limit of the MSP account for all customer accounts. The license will be calculated only in the parent MSP account.
How many plugins can I add per server monitor?
For each server added, you will be able to monitor 2 plugins and each plugin can have up to 10 attributes. Buy basic monitor add ons to add more plugins.
For example, if you have chosen the Standard Pack, you will be able to monitor 10 servers and 20 plugins. To add more, buy a basic monitor add on which will let you monitor 10 plugins/month.