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The request requires user authentication despite having credentials

I have setup a new monitoring site for a site that requires an NTLM login. I have entered a legitimate username and password in the form of domain\username but when I view the site the error is:

Monitor Group Name  has configuration error.Please check the configuration details.   
The request requires user authentication.

How can resolve this?
Reply 2
Replies (4)

Re: The request requires user authentication despite having credentials

I  believe I may have resolved this issue. The form of the login should be username@domain.local

Now the page reads:   Monitor discovery is in progress.
Reply 1

Re: The request requires user authentication despite having credentials

Hi Richard,

We believe this query is with respect to URL monitoring. In Website monitoring and Web Page Analyzer feature, we do have an option to provide the authentication credentials for websites which require the same. 

Please check if you have performed the steps given below and let us know if it helps.
(Admin > Edit Website monitor > HTTP configuration > Authentication credentials (Basic/NTLM))

Cheers!
Sushma.
Reply 0

Re: Re: The request requires user authentication despite having credentials

Well, I have tried that as well. I first created REST API monitor and provided the credentials, it didn't work and then I tried the Website Monitor and it didn't work. I can use a simple curl command which work without any issue. 

 

curl -s -u $username:$password %24server/services/helse/tl

But the same thing with your monitors didn't work, what ever i do. Please provide some assistance. 

Reply 0

Re: Re: Re: The request requires user authentication despite having credentials

Hello,

    Please contact support regarding this issue as we need to analyze the specific URL in question. Support will help you setup a monitor with NTLM credentials.

Regards,

Kurian

Reply 0