Hello folks,

While our customers have long been able to add public comments as part of monitor outages, there wasn't a way to add contextual notes for monitors. With the addition of Inventory notes, users can now easily add multi-line text content as notes under the inventory tab of the monitor's details page. Users can create, edit, or delete a note for any monitor. We support Markdown syntax, which is a simple and widely used formatting syntax. Inventory Notes make it quite simple to add custom content such as text, code blocks, links, block quotes, lists, and more. Site24x7 users with Super Admin and Admin roles will have sufficient privilege to add, edit or delete a monitoring note. Other users that are associated with a monitor will be able to view all the related notes regarding that monitor.

Various use cases for Inventory Notes:

• Add all your debugging steps that were used to troubleshoot an outage in your monitor. You can pass this information to your DevOps and support teams to help them quickly resolve such issues in the future if it recurs.
• You can post critical comments about an outage incident of your monitor, including specific details about the incident, why it occurred, when it occurred, and more.
• Share a relevant supplementary report link or external link, such as a GIT repository with your team.

Other available options to add comments.

• Add notes to your Milestone Markers.
• Add alarm comments in Alarms View to discuss an outage inside your team. These comments can also be viewed in outages tab of monitor details page.
• Apart from the monitor outage comments, you can also make Public Announcements as part of your Status Page.